[Wactclc-alma] Item policy for reserves coming up wrong in Primo

Tue Apr 10 11:55:37 PDT 2018

This is something all of us have been through, so don't feel bad.

Dale Burke
Technical Services Librarian
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526

dburke at email.edcc.edu

On Tue, Apr 10, 2018 at 11:53 AM, Stephanie Levesen <
Stephanie.Levesen at skagit.edu> wrote:

> Oooooh….thanks! And I’m seeing 1 week loan because I’m an employee.  I
> feel stupid.  I just had my student log in to the same record and she sees
> the correct loan period of 4 hour loan.
>
>
>
> Thanks!  I was going crazy trying to figure this out!
>
>
>
> Stephanie
>
>
>
> Stephanie Levesen
>
> Periodicals/Circulation/Reserves/ILLs
>
> Norwood Cole Library
>
> Skagit Valley College
>
> 2405 E College Way
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
> Mount Vernon, WA
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
> 98273
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
>
>
> 360-416-7837
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Dale
> Burke
> *Sent:* Tuesday, April 10, 2018 11:49 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Item policy for reserves coming up wrong in
> Primo
>
>
>
> Stephanie,
>
>
>
> In order to see the correct loan period you need to be signed on to
> Primo.  It will show the loan period based on the patron group of the
> person signing on.
>
>
>
> If a person doesn't sign on they get a different loan period.  We have
> solved this by adding a statement about signing on to see the correct loan
> period for the item.
>
>
> Dale Burke
> Technical Services Librarian
>
> [image: Image removed by sender.]
>
> 20000 68th Ave. W
> <https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>
>
> Lynnwood, WA
> <https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>
> 98036
> <https://maps.google.com/?q=20000+68th+Ave.+W+%0D%0A+%0D%0A+%0D%0A+%0D%0A+Lynnwood,+WA+98036&entry=gmail&source=g>
> 425-640-1526
>
> dburke at email.edcc.edu
>
> [image: Image removed by sender.]
>
>
>
> On Tue, Apr 10, 2018 at 11:37 AM, Stephanie Levesen <
> Stephanie.Levesen at skagit.edu> wrote:
>
> Upon further investigation, it looks like all of the policies for reserves
> are showing a 1 week loan policy in the item record on Primo, and if there
> is a public note added to the record it will say what the actual check out
> is.
>
>
>
> But why is the item policy coming up as 1 week loan – it’s almost like
> that is set as a default or something.
>
>
>
> Thanks for your help.
>
>
>
> Stephanie
>
>
>
> Stephanie Levesen
>
> Periodicals/Circulation/Reserves/ILLs
>
> Norwood Cole Library
>
> Skagit Valley College
>
> 2405 E College Way
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
> Mount Vernon, WA
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
> 98273
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
>
>
> 360-416-7837
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Stephanie
> Levesen
> *Sent:* Tuesday, April 10, 2018 11:34 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Item policy for reserves coming up wrong in
> Primo
>
>
>
> This sender failed our fraud detection checks and may not
> be who they appear to be. Learn about spoofing
> <http://aka.ms/LearnAboutSpoofing>
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>
> Hi,
>
>
>
> I’m trying to figure out why the item policy that is listed under the a
> course reserve book is coming up wrong in Primo.
>
>
>
> The book in question is “Understanding Nutrition.”  Both the WIC library
> and the MV Library have copies of this textbook on reserve.  The WIC
> library has it as a 3 day reserve; the MV Library has it as a 4 hour
> reserve.
>
>
>
> When I search in Primo for it, the copies show up, but the policy that is
> listed under it for both libraries shows it as a 1 week loan.
>
>
>
> I’ve gone to the item record in Alma and they are set correctly with the
> right item policy in the system.  I’ve run a check out test in both the
> fulfillment utility config and my test patron and they check out correctly
> (4 hour or 3 day) as the item policy in the record shows.
>
>
>
> I’m confused as to why it’s showing a 1 week loan policy though when I
> pull the record up in Primo.  Everything looks correct in the course
> reserve/reading list area.
>
>
>
> Any help is greatly appreciated.
>
>
>
> Thanks,
>
> Stephanie
>
>
>
> Stephanie Levesen
>
> Periodicals/Circulation/Reserves/ILLs
>
> Norwood Cole Library
>
> Skagit Valley College
>
> 2405 E College Way
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
> Mount Vernon, WA
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
> 98273
> <https://maps.google.com/?q=2405+E+College+Way+%0D%0A+Mount+Vernon,+WA+98273&entry=gmail&source=g>
>
>
>
> 360-416-7837
>
>
>
>
>
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