[Wactclc-alma] Question about job errors

[Guidry, Wade]

Elena,

I'm looking at your notifications job from 9/25.

I see one failed notice, due to lack of preferred address.

I don't see any 'error' reported in the 'severity' column, though.

Is that the report you are looking at?

The error reports output will vary by report type. But generally, you don't necessarily need to overthink them.

In this one, for example, the summary 'report' shows the failed notice, and you can click on that line to get the reason, and view the affected user (by primary id)

[cid:image003.png at 01D336E8.0B0D2600]


[Title: Big Bend Community College Logo]

Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

509.760.4474
www.bigbend.edu<http://www.bigbend.edu/>

Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299


WACTCLC Alma Instance: Alma NA02<http://status.exlibrisgroup.com/>
WACTCLC Primo Instance: Primo NA08<http://status.exlibrisgroup.com/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Elena Bianco
Sent: Tuesday, September 26, 2017 4:27 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Question about job errors

Hi there:

I'm having a hard time deciphering the job report that was completed with Errors. It was for Notifications, and when I look at the "events" I can get specifics as to the patron and the item. For some of the events it will say "Overdue notification sent," which sounds ok to me, but then under "Severity" column it says "Error." How do I figure out what that error was, exactly, and how to fix it?

To make matters even more confusing, for other events it says "Failed to send overdue notification" and in the Severity column it's either blank or it says "error." What's the difference  between an "Overdue notification sent" message with a Severity of "error" and a "Failed to send overdue notification"?

Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

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