[Wactclc-alma] Primo not accessing Alma anymore

[Guidry, Wade]

Elena,

I did see the email from Mindy this morning about this issue, and opened a system down ticket for SVC.

This was an issue related to a normalization rule in your Primo instance.

If you want to look at the ticket, it's 467191. Text from ticket is below.

It appears that as of current time, issue is resolved.

Created By: Ping Gao (9/11/2017 2:43 PM)
Hi Wade,

The indexing job completed. Searching for "Water" we can see All Sources scope, we can see local records, and the "Available in Library" facets.

Please check results and let me know if you still see anything not working correctly.

Best regards,

Ping

Created By: Ping Gao (9/11/2017 1:44 PM)
Hi Wade,

We guess the records got 'NO TITLES' was caused by the failed deployment of normalization rules.

We ran re-norm pipe and updated the records in Primo. Now the indexing job is running and we expect it to finish in an hour.

We will check results after that and update you with the progress.

Best regards,

Ping

Created By: Ping Gao (9/11/2017 12:18 PM)
Hello,

We received your system down report. Actually the search works fine, but there is a problem with your data. if you search SKAGIT_ALMA in the Local Catalog scope, you will see the local records, but they don't have titles.

We are still investigating why the records are loaded with no titles, and how to fix them. We will update you when we have better idea how to solve the proble,

Best regards,






[Title: Big Bend Community College Logo]

Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

509.760.4474
www.bigbend.edu<http://www.bigbend.edu/>

Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299


WACTCLC Alma Instance: Alma NA02<http://status.exlibrisgroup.com/>
WACTCLC Primo Instance: Primo NA08<http://status.exlibrisgroup.com/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Elena Bianco
Sent: Saturday, September 9, 2017 4:02 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Primo not accessing Alma anymore


All of a sudden, our library catalog searches in Primo are bringing up error messages. Our IT department has been doing some server maintenance, but why would that impact Primo/Alma?? Is anyone else experiencing this?

Thanks,

Elena

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Thursday, September 7, 2017 2:48:04 PM
To: 'WACTCLC Alma Discussion'
Subject: [Wactclc-alma] Cohort 3 Post-implementation call, Sept 7, 2017 recording

For those interested, here is a link to the recording of the Cohort 3 post-implementation call for Sept 7, 2017.


https://bigbend.zoom.us/recording/play/vVIynkRpi3v3dZZCa6TpSEyegiO89rNAhqoGEhgEsdDP7Epxn3o0sk7tx8Zo7hT7 ?




Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
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