[Wactclc-alma] [External] RE: login issues

[Herman, Amy]

Yes, when they use the SAML link, the same one they've been using for months, it takes them instead to the internal login page and says their password (internal Alma password) is expired and needs to be reset.  Does this happen automatically when an internal Alma password expires, even if that's not the usual authentication method?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Tuesday, November 21, 2017 9:45 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [External] RE: [Wactclc-alma] login issues

Amy,

One quick thought...

Make sure they are using the correct URL for SAML login, to use their external accounts:

https://sbctc-olympic.alma.exlibrisgroup.com/SAML

The internal login URL is:

https://sbctc-olympic.alma.exlibrisgroup.com/mng/login


If users go to the internal login URL, and haven't logged in internally in a while, the password for their internal account may very well have expired, and needs to be updated.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, November 21, 2017 9:10 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] login issues

Over the last 12 hours three different staff members have been redirected from our SAML login for Alma to the internal Alma login page, with a message that their Alma password has expired and needs to be reset.  Any idea why SAML is being redirected?  It is not happening to everyone.  I had made our staff accounts "internal" so that they had a backup way to get in if SAML ever went down.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256



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