[Wactclc-alma] login issues

[Guidry, Wade]

Amy,

One quick thought...

Make sure they are using the correct URL for SAML login, to use their external accounts:

https://sbctc-olympic.alma.exlibrisgroup.com/SAML

The internal login URL is:

https://sbctc-olympic.alma.exlibrisgroup.com/mng/login


If users go to the internal login URL, and haven't logged in internally in a while, the password for their internal account may very well have expired, and needs to be updated.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, November 21, 2017 9:10 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] login issues

Over the last 12 hours three different staff members have been redirected from our SAML login for Alma to the internal Alma login page, with a message that their Alma password has expired and needs to be reset.  Any idea why SAML is being redirected?  It is not happening to everyone.  I had made our staff accounts "internal" so that they had a backup way to get in if SAML ever went down.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256



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