[Wactclc-alma] Issues - Items not checked in timely

[Ventura, Gerie]

We don’t charge overdue fines, so that’s not an issue for Highline. But not properly discharging items…hmmm how can we best catch that sooner rather than later? Maybe an Analytics thingy focused on the Reserve collection?  Gerie


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Thursday, September 29, 2016 8:45 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Issues - Items not checked in timely

Ditto to what Dale said!

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of DALE BURKE
Sent: Thursday, September 29, 2016 6:18 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Issues - Items not checked in timely


Sally,

Edmonds had a sonewhat related issue un that when circ was busy reserve items didin't always get checked-in in a timely manner.  We added a 1 hour grace period to our reserve items, and that has helped a lot.

Dale Burke
Edmonds

On Sep 28, 2016 5:53 PM, "Sally Sheedy" <SSheedy at whatcom.ctc.edu<mailto:SSheedy at whatcom.ctc.edu>> wrote:
Hi all,

At circ, it seems that some reserve items get missed (Alma slowness?) and get shelved without getting checked in. Then when someone else checks it out, that’s when it gets checked in from the first patron’s loan. I don’t know what screen prompts there are at this point (Voyager says “hey it’s checked out to X) but anyway here’s an example of what I am talking about...

Yesterday, a student checked something out at 2pm, returned it before 3, but it wasn’t checked in. A lost item notice went out (fee+replacement cost) at 4pm. The item checked in right before it went out again when someone wanted it at 5pm.

I don’t know how we’d identify which items were on time, whether they made it on the shelf or not, they could have been sitting for a while before the check-in scan. I don’t know whether folks think they’ve been successful with scans or not.

Can we alter the 4pm timing of these letters?

Is anyone else dealing with such a problem?

Hurriedly,
-Sally

PS: Even though we have a bogus email address (DoNotReply) the patron replied. And I guess it went in to some broken email folder, because our IT people forwarded it to me.

Sally Sheedy
Systems Librarian
Whatcom Community College Library
237 West Kellogg Road
Bellingham, WA 98226
360-383-3287<tel:360-383-3287>  (library 3300, college 3000)
ssheedy at whatcom.ctc.edu<mailto:ssheedy at whatcom.ctc.edu>
library.whatcom.edu<http://library.whatcom.edu>


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