[LIBRARYDIR] laptop check out

[Margret Mills]

We have a lot of laptops/hotspots that are not returned.  Our college utilizes TargetX to reach students and we have been able to use that to send text messages to students along with phone calls and emails.  The text messages seem to be the most efficient way to get results.  We also do send students to collections after approximately six weeks.  This is after we have tried reaching them in all the ways I have mentioned.  (That is, we send their names to the business office.)  If a student returns an item after being sent to collections, the charge for equipment is forgiven, but they have to pay the collection agency fee of approximately $25.00.

Margret Mills
Skagit Valley College

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Fuhrman, Tim via LIBRARYDIR
Sent: Monday, November 1, 2021 1:52 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Fuhrman, Tim <timf at bigbend.edu>
Subject: Re: [LIBRARYDIR] laptop check out

Yes! We started doing certified mail and it was amazingly useful.  We've also discovered that many of our students are not getting the Alma generated emails.  We suspect they are getting filtered as spam or something.

______________________________________________________________
[cid:image001.jpg at 01D7CF36.D83737C0]
Tim Fuhrman
Director of Library Resources
& eLearning
Big Bend Community College
timf at bigbend.edu<mailto:timf at bigbend.edu>
509.793.2350
877.745.1212
www.bigbend.edu<http://www.bigbend.edu/>
Bonaudi Library (ATEC/1800 Building)*7662 Chanute Street NE*Moses Lake, WA 98837-3299


From: Jacot, Jaclyn <Jaclyn.Jacot at scc.spokane.edu>
Sent: Monday, November 1, 2021 1:11 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Fuhrman, Tim <timf at bigbend.edu>
Subject: RE: [LIBRARYDIR] laptop check out

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

We do a lot of emails, personal and ALMA generated. We also started doing certified letters for those that are over a month overdue. Our "loss" rate is between 3% and 7% depending on the quarter. That means that we return rate between 93% and 97%. Glad we are good company with Big Bend.

We do see a bump in returns after we've sent a batch of certified letters out.

Jaclyn Jacot (she/her/hers)
Dean of Extended Learning and Workforce Initiatives
Spokane Community College
509-533-8235

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Fuhrman, Tim via LIBRARYDIR
Sent: Monday, November 1, 2021 1:06 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Cc: Fuhrman, Tim <timf at bigbend.edu<mailto:timf at bigbend.edu>>
Subject: Re: [LIBRARYDIR] laptop check out

We advertise A LOT to get them back.  Canvas/email mostly.  We can't hold grades etc. like we once did but we can always choose to not let them check out anything else ever again.

We also offer an update and renewal service if they are attending the following quarter, which works well.

No firm numbers on what we expect to get back.  In general, we probably get back 95%+.  Where we have problems has been with our ESL students for some reason.
______________________________________________________________
[cid:image001.jpg at 01D7CF36.D83737C0]
Tim Fuhrman
Director of Library Resources
& eLearning
Big Bend Community College
timf at bigbend.edu<mailto:timf at bigbend.edu>
509.793.2350
877.745.1212
www.bigbend.edu<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bigbend.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7Cb58b47c4b2104eea8e0208d99d72ffcd%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637713939513194900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HbYcCt8QUSb60mbZrGPOb%2FoLu5o2IzDdA62w371NAEk%3D&reserved=0>
Bonaudi Library (ATEC/1800 Building)*7662 Chanute Street NE*Moses Lake, WA 98837-3299


From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Claire Murata via LIBRARYDIR
Sent: Monday, November 1, 2021 12:54 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Cc: Claire Murata <claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu>>
Subject: [LIBRARYDIR] laptop check out

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

Hi all,

Do you have a baseline past which attrition is not acceptable for returning Chromebooks and laptops? We have nearly 800 Chromebooks that are supposed to come back at the end of the quarter.  I'm assuming there is always some attrition? Thanks as always for your collective help! Claire

Claire Murata, MLIS
Associate Dean, Library and Learning Resources
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fedmonds.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7Cb58b47c4b2104eea8e0208d99d72ffcd%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637713939513204849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w5sPhelAIN6Wfw1rL2UoB44zAPLCGxmFe304w0T10zQ%3D&reserved=0>
claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu> | (425) 640-1522

[Image removed by sender. college logo]
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/librarydir_lists.ctc.edu/attachments/20211101/cdd60197/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 5850 bytes
Desc: image001.jpg
URL: <http://lists.ctc.edu/pipermail/librarydir_lists.ctc.edu/attachments/20211101/cdd60197/attachment-0004.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 407 bytes
Desc: image002.jpg
URL: <http://lists.ctc.edu/pipermail/librarydir_lists.ctc.edu/attachments/20211101/cdd60197/attachment-0005.jpg>