[Wsssc] [EXTERNAL] Re: Maxient?

Fri May 5 13:22:04 PDT 2017

Colleagues,

Here is information highlighting Clark's accessibility compliance concerns related to Maxient. I have shared this information with our AG and will be speaking with her today. I think we want to be aware of these current limitations as we discuss a purchase due to our commitment to assess each new technology tool for compliance. This compliance testing was overseen by our director of disability support services and ADA compliance officer.

Accessibility Overview:

**Overall: no headings or aria regions anywhere in the public-facing forms or backend interface.  Backend interface uses clunky frames that are not labeled well.

**For the public-facing I.R. form: issues selecting date and time incidents occurred with keyboard, seeming inability to include alt-text for institutional logo, inability to select incident location from dropdown, parts of I.R. form trap keyboard focus, slightly inaccessible / hard-to-read table data in report pdf generated by system and emailed to submitter.

*Issues on the backend: unlabeled form controls in various search fields, inability to include headings or image alt-text in letters and email messages generated by the system, focus-jumping issue on "sent letter" screen similar to that on public-facing forms, various minor keyboard issues in the rich content editor, inability to spellcheck accessibly from within the system, inaccessible interface for selecting charges / issues in the "Create Case" screen.

Compliance-wise:

We estimate that an independent auditor would give it a single-A rating WCAG compliance-wise  (WCAG 2.0 A). The good news is, this means they have some level of accessibility but not the level we at Clark are calling for in our soon to be Accessible Technology Policy effective soon, before June 30th.

ADA Coordinator's Perspective:

If you're asking me from an ADA Compliance perspective, Maxient should be purchased later after it has reached WCAG 2.0 AA rating from our accessibility perspective and to align with our Accessibility Policy proposal. The good news, Maxient claims via it's VPAT (Voluntary Product Accessibility Template) that they are remedying things to be WCAG 2.0 AA by December 2017. However, many vendors make claims so the best decision compliance-wise would be to assess Maxient again in January if they confirm they have reached WCAG 2.0 AA. I am also unsure if the version someone buys today is the version that will be the latest come December 2017 when Maxient has remedied the accessibility hiccups and become WCAG 2.0 AA?

Additional Considerations/Thoughts:

*This is the type of form that would be used by students in urgent and/or sensitive situations so we don't want them to experience and accessibility barrier during these situations.

Clark is interested in moving forward, but we want a commitment from Maxient to deliver on their commitment to reaching a WCAG 2.0 AA rating. Let me know if you have any questions,

Bill

William Belden
Vice President of Student Affairs
Clark College

[HORZ-BLUE-PENGUINS small]

From: wsssc [mailto:wsssc-bounces at lists.ctc.edu] On Behalf Of Gilmore English, Jessica
Sent: Friday, May 5, 2017 11:34 AM
To: 'wsssc at lists.ctc.edu' <wsssc at lists.ctc.edu>
Subject: [EXTERNAL] Re: [Wsssc] Maxient?

Hello,

I slapped the attached together quickly of the responses I received (thanks everyone!). Let me know if I got anything wrong, or send me your response if you haven't yet and I'll add it.

Thanks,
Jess

Jessica Gilmore English
Vice President of Student Services
[cid:image001.png at 01D13320.87630A80]

[cid:image013.png at 01D13320.87630A80]

3000 NE 4th St. Renton, WA 98056
Phone: 425-235-2463
Email: jgilmoreenglish at rtc.edu<mailto:jgilmoreenglish at rtc.edu>
www.RTC.edu<http://www.rtc.edu/>

[cid:image009.png at 01D13320.87630A80]<https://www.facebook.com/rentontechnicalcollege> [cid:image010.png at 01D13320.87630A80] <https://plus.google.com/104118808484150773827#104118808484150773827/posts>  [cid:image011.png at 01D13320.87630A80] <https://twitter.com/rentontech>  [cid:image012.png at 01D13320.87630A80] <https://instagram.com/rentontechnicalcollege/>

From: wsssc [mailto:wsssc-bounces at lists.ctc.edu] On Behalf Of Haynes, Dawna
Sent: Thursday, May 4, 2017 6:51 PM
To: Rimando-chareunsap, Rosannette; Juanita.Ricks at cptc.edu<mailto:Juanita.Ricks at cptc.edu>
Cc: wsssc at lists.ctc.edu<mailto:wsssc at lists.ctc.edu>
Subject: Re: [Wsssc] Maxient?

Greetings, Everybody:

I saw Rosie's email and had to chime in. Though Big Bend doesn't have Maxient, I am well versed in the package thanks to my former institution. When that college contracted with Maxient, our disability services director asked about accessibility. It was clear based on Maxient's response they were unfamiliar with the term. This is definitely something we need to pay attention to, as we need to engage in partnerships that will help us serve all our population. I would love to hear that Maxient has worked on this concern. If they haven't, I am very interested to hear what my colleagues across Washington have done to make the tool accessible.

Thank you for raising the question!

Have a good evening,
Dawna

[Title: Big Bend Community College]

Dawna Haynes, Ed.D.
Dean of Student Services

Big Bend Community College
dawnah at bigbend.edu<mailto:dawnah at bigbend.edu>

509.793.2077
877.745.1212
www.bigbend.edu<http://www.bigbend.edu/>

Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299

From: wsssc [mailto:wsssc-bounces at lists.ctc.edu] On Behalf Of Rimando-chareunsap, Rosannette
Sent: Thursday, May 4, 2017 6:44 PM
To: Juanita.Ricks at cptc.edu<mailto:Juanita.Ricks at cptc.edu>
Cc: wsssc at lists.ctc.edu<mailto:wsssc at lists.ctc.edu>
Subject: Re: [Wsssc] Maxient?

Hi all,
Just heard from our IT Director that there were accessibility concerns from some colleges expressed on the ITC listserve. Have you all been evaluating for this?
Rosie
Sent on the run from my phone, please excuse typos!
On May 4, 2017, at 4:20 PM, "Ricks, Juanita" <Juanita.Ricks at cptc.edu<mailto:Juanita.Ricks at cptc.edu>> wrote:
Sorry for the slow reply.  CPTC is not negotiating with Maxient and doesn't currently use it.

Thanks,  JR

Juanita M. Ricks, Vice President for Student Success (Interim)
Clover Park Technical College/Office of Student Success
Building 17, Room 200 * 4500 Steilacoom Blvd. SW * Lakewood WA 98499 * T: 253-589-5546<tel:253.000.0000> * F: 253-583-6056<tel:253.000.0000>
juanita.ricks at cptc.edu<mailto:juanita.ricks at cptc.edu> * cptc.edu * twitter.com/CloverParkTech * facebook.com/CloverParkTech
Excellence. Experience. Employment. Redefine education at Clover Park Technical College.

From: wsssc [mailto:wsssc-bounces at lists.ctc.edu] On Behalf Of Chikwinya, Mary
Sent: Wednesday, May 03, 2017 7:16 PM
To: Dave Paul
Cc: wsssc at lists.ctc.edu<mailto:wsssc at lists.ctc.edu>
Subject: Re: [Wsssc] Maxient?

I heard from our AG today that they are discussing these contracts.  Encourage you to connect with you AG to learn more.

Sent from my iPhone

On May 3, 2017, at 5:48 PM, Dave Paul <Dave.Paul at skagit.edu<mailto:Dave.Paul at skagit.edu>> wrote:
Hi folks,
SVC has used Maxient for 4 or 5 years...I'd be in favor of a system-wide effort, and I'd be willing to help with negiotations.

Dave

David M. Paul, Ph.D.
Vice President for Student Services
Skagit Valley College
2405 East College Way   Mount Vernon WA, 98273
(360) 416-7738

From: wsssc [mailto:wsssc-bounces at lists.ctc.edu] On Behalf Of Gilmore English, Jessica
Sent: Wednesday, May 03, 2017 10:22 AM
To: 'wsssc at lists.ctc.edu<mailto:wsssc at lists.ctc.edu>' <wsssc at lists.ctc.edu<mailto:wsssc at lists.ctc.edu>>
Subject: [Wsssc] Maxient?

Hello,

I know we just did a poll by hands last week, but I've already forgot who raised them... Can you please tell me if your campus currently has Maxient or if you plan to purchase the software in the near future? Reply to me and I'll share out the info. Thanks!

--Jess

Jessica Gilmore English
Vice President of Student Services
<image001.png>

<image002.png>

3000 NE 4th St. Renton, WA 98056
Phone: 425-235-2463
Email: jgilmoreenglish at rtc.edu<mailto:jgilmoreenglish at rtc.edu>
www.RTC.edu<http://www.rtc.edu/>

<image003.png><https://www.facebook.com/rentontechnicalcollege> <image004.png><https://plus.google.com/104118808484150773827#104118808484150773827/posts> <image005.png><https://twitter.com/rentontech> <image006.png><https://instagram.com/rentontechnicalcollege/>

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