[Wactclc-primo] Ebsco issues from yesterday resolved?

[Guidry, Wade]

Just FYI, The Ebsco OPID is only relevant for institutions that don't use IP-based authentication. Anyone relying on EZProxy, including all of you, use IP-based authentication, so OPID isn't used.

The root issue appears to have been a change Ebsco made to a URL on their side, which they didn't properly redirect.

ExLibris posted about the issue on Primo-L over the weekend, which it looks like a few of you saw:

Hello all

Thank you for raising this matter and thank you to those who have also supplied useful and informative responses.

As stated below, it appears that the EBSCO base URL has changed from https://openurl.ebscohost.com to https://openurl.ebsco.com<https://urldefense.com/v3/__https:/openurl.ebsco.com__;!!NknhfzgzgQ!3Fpma8ak84yrD5KN0yCqwb-FLnvNaVXWVsUINs_2iFOK5lqA_xb2LVvck1A2sxpesqzTg7o6jYBNmpe248p39feZ33puiCH3ijL4DA$>.
Initially the old URL was not redirecting to the new one, and Support received broken link cases. Now it seems the old URL is redirecting to the new one and linking is successful.

We will work with EBSCO to confirm whether this base URL change is permanent, so that we can update our linkers and parsers for all KBs, but for now linking is working via the redirect.

Best,

Rael Elstein




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Nicole Longpre
Sent: Monday, May 23, 2022 9:40 AM
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Subject: Re: [Wactclc-primo] Ebsco issues from yesterday resolved?

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I put in a ticket about this last week, then it was resolved, then it wasn't so I had to reopen the ticket.
I had put in the Bellevue-specific data long ago and it was working.
I need to follow up, but have had too much to do.

Nicole

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Abby Koehler
Sent: Friday, May 20, 2022 9:24 AM
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Subject: Re: [Wactclc-primo] Ebsco issues from yesterday resolved?

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Golly, this is confusing. I had an issue last week with some of the same problems -- updating the openurl address somewhere and confirming the service for at least one database said 'yes' to SSO and IPAUTH -- and that those were loaded into EbscoAdmin per this line on an Ebsco help page<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconnect.ebsco.com%2Fs%2Farticle%2FEBSCOhost-OpenURL-Frequently-Asked-Questions%3Flanguage%3Den_US&data=05%7C01%7Cnlongpre%40bellevuecollege.edu%7C85832abecdbb4f2a9c2808da3a7d3a29%7Cf94c251c1347422eb3ea8ac56befd6cb%7C0%7C0%7C637886606792565913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CSyMTH2BN8OZeaYb7rtDFPI%2FRY5ivrgYS%2Bq2DriLSuM%3D&reserved=0>, "When OpenURL Connection performs the initial validation to see if it "knows" the user, it will invoke the preferred authentication method set in EBSCOadmin. If that authentication method is Athens, Shib or SSO, and the user already has a session with that provider, the user will be seamlessly authenticated."

I wonder if that's why our stuff is still working (or works now) even though I don't have an OPID stuck in there?

And, do we have to do this for each service attached to each database?

Blarg.


abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

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From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Traci Taylor <ttaylor at btc.edu<mailto:ttaylor at btc.edu>>
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Subject: Re: [Wactclc-primo] Ebsco issues from yesterday resolved?


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Hi Amy,

EBSCO is now working for us. I saw on the ALMA-L list-serv that other institutions were experiencing the same issue. I do not have our OPID added. I did that yesterday, and I received a 404 error message, so I took the OPID number out.

Traci


Traci Taylor, MLS

Lead Librarian

Bellingham Technical College<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Cnlongpre%40bellevuecollege.edu%7C85832abecdbb4f2a9c2808da3a7d3a29%7Cf94c251c1347422eb3ea8ac56befd6cb%7C0%7C0%7C637886606792565913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BA3ebFA%2BvGyVpvA2LPhUd9AFYjv1Fr%2BvrxP8g%2FgVlQ0%3D&reserved=0>

3028 Lindbergh Ave. | Bellingham, WA 98225

Phone: 360.752.8488 | Office: CC 327



 BTC provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.

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From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>>
Sent: Friday, May 20, 2022 8:56 AM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Ebsco issues from yesterday resolved?


I was receiving the same errors as everyone else yesterday when trying to access Ebsco content from Primo.  I requested and received my OPID overnight, but when I test Ebsco articles this morning from Primo, before adding the OPID to my Ebsco services in Alma, the links now work again.  Anyone else see the same thing (who hasn't added their OPID yet)?





Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu>


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