[Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

Thu May 19 15:12:55 PDT 2022

Hi Hannah:

Thanks. That's good to know. I will try it. That's in the Electronic Services Editor?

What did you put for OPID? What is the OPID? I know our Customer ID...

For what it's worth, I called Ebsco Tech Support and they said they got a call from an institution earlier today with the same issue. What they said is that openurl.ebscohost.com should be openurl.ebsco.com.

So, now I'm super confused. But, I'll try adding those two things (once I figure out what OPID is) and see if it makes a difference. Good lord!

Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Hannah Micona
Sent: Thursday, May 19, 2022 3:05 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

Do you have customerid and opid filled out in your collections' linking settings? Adding them seems to be fixing it for us.

Hannah Micona

Cataloger, Holman Library

Green River College

________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Thursday, May 19, 2022 2:44 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

CAUTION: This email originated from outside of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking a link or opening the attachment. If you are unsure, contact the IT Help Desk at x2222 or email ithelpdesk at greenriver.edu<mailto:ithelpdesk at greenriver.edu>.

Please do not give out or enter your Green River email, network login, password information on non-Green River websites.

Their tech support says that the problem is at Ebscohost end. Here's her advice:

It looks to me like Primo is correctly applying your proxy, so it's linking out. The problem is occurring when EBSCOhost takes the reins, so to speak, and tries to redirect to the resource.

Elena Bianco, Systems & Technical Services Librarian

Skagit Valley College

2405 E. College Way

Mount Vernon, WA 98273

(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Thursday, May 19, 2022 2:39 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

Thank you, Elena.

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Elena Bianco
Sent: Thursday, May 19, 2022 2:38 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

I'm on chat with Alma tech support now to see what the deal is...

Elena Bianco, Systems & Technical Services Librarian

Skagit Valley College

2405 E. College Way

Mount Vernon, WA 98273

(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Hannah Micona
Sent: Thursday, May 19, 2022 2:30 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

I'm getting "Connection refused by openurl.ebscohost.com, please try again later."

Hannah Micona

Cataloger, Holman Library

Green River College

________________________________

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Thursday, May 19, 2022 2:27 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL*]- Unable to Access EBSCO Articles in Primo

CAUTION: This email originated from outside of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking a link or opening the attachment. If you are unsure, contact the IT Help Desk at x2222 or email ithelpdesk at greenriver.edu<mailto:ithelpdesk at greenriver.edu>.

Please do not give out or enter your Green River email, network login, password information on non-Green River websites.

This is the message I got:

The connection has timed out

An error occurred during a connection to openurl.ebscohost.com.

    The site could be temporarily unavailable or too busy. Try again in a few moments.

    If you are unable to load any pages, check your computer's network connection.

    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Elena Bianco, Systems & Technical Services Librarian

Skagit Valley College

2405 E. College Way

Mount Vernon, WA 98273

(360)416-7624

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Thursday, May 19, 2022 2:09 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL*]-[Wactclc-primo] Unable to Access EBSCO Articles in Primo

Hello,

Is anyone having issues with accessing articles from EBSCO in Primo? I have tried accessing a few articles with no success. I keep getting the error message below.

[cid:image001.jpg at 01D86B92.EA651540]

I am able to access the article, Late presentation of HIV infection: a consensus definition<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-btcctc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_BTC%2F1d92elb%2Fcdi_swepub_primary_oai_prod_swepub_kib_ki_se_121672833&data=05%7C01%7Chmicona%40greenriver.edu%7Cf473d9d49538404f836708da39e0cb6c%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885934927575019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2Frmdjm7hWOefIHkJ4t%2B6KmCNDxoBIkaQTs3fkNDEokw%3D&reserved=0>, in EBSCO directly, but not through Primo.

Thanks in advance for your help,

Traci

<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7Cf473d9d49538404f836708da39e0cb6c%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885934927575019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C2IDZzxKPmsz0IiT88yKbNbOIpxLE5lT2vRx65ND8tw%3D&reserved=0>[image002.jpg at 01D7901D]<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7Cf473d9d49538404f836708da39e0cb6c%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885934927575019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C2IDZzxKPmsz0IiT88yKbNbOIpxLE5lT2vRx65ND8tw%3D&reserved=0><https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7Cf473d9d49538404f836708da39e0cb6c%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885934927575019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C2IDZzxKPmsz0IiT88yKbNbOIpxLE5lT2vRx65ND8tw%3D&reserved=0>Traci Taylor, MLS

Lead Librarian

Bellingham Technical College<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Chmicona%40greenriver.edu%7Cf473d9d49538404f836708da39e0cb6c%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637885934927575019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=DfwSBaOQNRjmxy3hy8AalPa%2FGsFzhQ1UB6DsJqKsOBc%3D&reserved=0>

3028 Lindbergh Ave. | Bellingham, WA 98225

Phone: 360.752.8488 | Office: CC 327

 BTC provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.

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