[Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

Lesley Caldwell LCaldwell at pierce.ctc.edu
Thu Jan 27 08:55:24 PST 2022 

Welp, I went to submit the ticket and something new happened this morning:
[cid:image004.png at 01D8135B.9E9D24C0]

So, I’ll include that in the ticket.
-Lesley
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Wednesday, January 26, 2022 7:49 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
Thanks, Lesley.

Could you open a ticket just with that permalink, some ezproxy test credentials, and the fact that a CDI citation is being returned in Primo VE search results, but no “Viewit” link is appearing? And that you have confirmed article availability in the vendor account.

Just keep it simple. I wouldn’t bias the ticket with any second-hand info right now about anything related HBR. Unless it’s something Ebsco or HBR has commented on directly, I don’t think we know for certain.

I’d just let ExL figure it out. Given that it’s Ebsco content, it could just be an issue with their new OpenURL setup.



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.wactclc.org%2f&c=E,1,2maupMKzuBReWrMScXovXzhr_4XIpeRnHDVuplv9ewP5xLyyAUojZb4_4wyIR8wzKULaYst8MmwYNV1JE_ywpbqynol1kP1FTPAXeWfNzkMmmggGQsbHMscIhg,,&typo=1>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Wednesday, January 26, 2022 11:17 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

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Thanks, Wade!

I tried signing in and then performing the search for How Apple is Organized and got the same behavior. The View It step did pause for a bit and it looked like it was trying to connect, but then it just landed on the print holdings.

-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Tuesday, January 25, 2022 6:58 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
Amy and Lesley, you’re both hired 😊 Excellent analysis and investigation. Not sure how quickly I would have gotten there on this one. Kind of tricky.

Amy, what made you think to look at CSUSM specifically? Just curious.

Lesley, you’re correct about losing the article search results for HBR, if you disable those portfolios in collections where they appear.

Amy, I see you already added a public note to the portfolio, which was my first thought. But unfortunattely that note will only appear on a search result for the journal title record, but not for HBR article citations from the CDI.

You can add that same public note to the physical items for HBR, but that would be on a per issue basis, and not particularly visible in Primo VE.

In any case, just because CSUSM has that statement in their catalog, I’m not certain that’s the definitive answer.

If I look at the CDI analysis tool on Amy’s citation, the CDI does report that full text is avaialble for EBSCOhost Business Source complete, though not for the Gale collections, which does report that the citation is search only (see far right column).

Pierce only has the CDI result available via Ebsco, so that’s a bit simpler of a test.

Amy and Lesley, could you both try logging into Primo VE and then checking that citation to see if a full text citation appears?

Depending on the result, we can open a ticket with ExL.


I checked Alma-L and Primo-L, and did not find any conversations about HBR.

CDI Results are due to the following activations:
DBID

Provider

Database Name

Rights Type

Portfolio

Requires Authentication for Search

Activation Type

Full Text Linking

EBU

EBSCOhost

Business Source Complete

Title

-

No

Full Access

Yes

XI7

Gale

Business Insights: Essentials

Title

-

No

Search Only

No

N95

Gale

Business Insights: Global

Title

-

No

Search Only

No

IAO

Gale

Gale Academic OneFile

Title

-

No

Search Only

No

IOF

Gale

Gale General OneFile

Title

-

No

Search Only

No



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.wactclc.org%2f&c=E,1,Aby8887ss4iEssYueLjgFOnzc17CB3_rjn06dcPEFpbBZXjUNt_no537bkca6ZoXf98l2nxA-4QM6K3jZfkaQ0tYV-ANEoZVm5wDxuivzDph&typo=1>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Monday, January 24, 2022 4:28 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

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I wonder if we should remove the HBR portfolios from our Alma? We have one from ESBCO and one from Gale. Or is it worth the article showing up knowing students won’t be able to get to the article on first click?

-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Monday, January 24, 2022 4:10 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] [EXTERNAL] - Re: Ebsco weirdness from Primo

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
I made a public note for that portfolio in our A-Z list, similar to CSU San Marcos.  Not sure what else can be done.

Makes me wonder if other publishers have this kind of control over what does and doesn’t link in Primo, and how would we know?  I’m super annoyed.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Monday, January 24, 2022 3:47 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-primo] Ebsco weirdness from Primo

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Welp, take a look at CSUSM description for HBR. They know something we don’t!  Question answered, I guess.
https://csu-csusm.primo.exlibrisgroup.com/permalink/01CALS_USM/jfc339/alma99552101672<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcsu-csusm.primo.exlibrisgroup.com%2fpermalink%2f01CALS_USM%2fjfc339%2falma99552101672&c=E,1,FOuq3OZ7PUpxBvc_kg00LSLyRVtoA8qT_Nk1TFirG7TzhpsOzhwmwqkMt371WO7zSE7CFWg6-JU2gpGvAXi9Tw_OQtc7gZbUae4TnjHlog,,&typo=1>

“Harvard Business Review does not allow access to the full text articles through OneSearch or other databases. The search will need to be run again in the journal. Copy the article title to search for the article within EBSCO Business Source Premier. There are also copyright restrictions on some articles and full text may not be available.”


Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Monday, January 24, 2022 2:52 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-primo] Ebsco weirdness from Primo

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Hi Amy,

I was able to replicate that weirdness with “How Apple is Organized” at Pierce too. It seems to be happening with all HBR articles. Here’s another:
https://sbctc-piercecollege.primo.exlibrisgroup.com/permalink/01STATEWA_PIERCE/12mqddp/cdi_proquest_miscellaneous_2148947398<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsbctc-piercecollege.primo.exlibrisgroup.com%2fpermalink%2f01STATEWA_PIERCE%2f12mqddp%2fcdi_proquest_miscellaneous_2148947398&c=E,1,jL0WYg-z8WIcdwemygQdgzCx9a9OpLcnyF6RRawmYxl7ZtmaTMWwxpEEhUyobFNSoveKdVqp98bqfcj6KDCE8rwUxE9aavXr-VO33Fp8je4HlvfDrIY8KQ,,&typo=1>

I wondered if it would happen with any article where we had it in both print and online, but I tested with a Popular Science article and it worked fine.
https://sbctc-piercecollege.primo.exlibrisgroup.com/permalink/01STATEWA_PIERCE/12mqddp/cdi_proquest_miscellaneous_1623258542<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsbctc-piercecollege.primo.exlibrisgroup.com%2fpermalink%2f01STATEWA_PIERCE%2f12mqddp%2fcdi_proquest_miscellaneous_1623258542&c=E,1,TnYHL98WhXrv8tn3H70dosAyGVa6w9RDzKDVE8jaL63UHCirexsMf3lXb1plc00Is--Fa13Nm6om18fWt_ob4yF8u30jHczkn6oY1f-482Ws6MhULgvo&typo=1>

Maybe we should open a ticket?
-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Monday, January 24, 2022 2:04 PM
To: 'WACTCLC Primo discussions' <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Ebsco weirdness from Primo

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
In searching Primo, this article comes up, and implies that it is available in a database (it is indeed available in Ebsco Business Source Complete). https://sbctc-olympic.primo.exlibrisgroup.com/discovery/search?query=any,contains,how%20apple%20is%20organized&tab=Everything&search_scope=MyInst_and_CI&vid=01STATEWA_OLYMPIC:OLYMPIC&mode=Basic<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsbctc-olympic.primo.exlibrisgroup.com%2fdiscovery%2fsearch%3fquery%3dany%2ccontains%2chow%2520apple%2520is%2520organized%26tab%3dEverything%26search_scope%3dMyInst_and_CI%26vid%3d01STATEWA_OLYMPIC%3aOLYMPIC%26mode%3dBasic&c=E,1,W2nAjMDMhEMEs9PqbqGU91PL0bYjW9hyDqfsdrA8jsK5OApKaLZVpEDO3IFLcb9ZOcaxo6e0heF63PAGG8HQ6YJHSYooYR1ItfDPqNtD&typo=1>

But when you click on either the title or the “Available Online” link, or title, it only points you to our print holdings and not the database with no way to access online (screenshots 1 & 2):

[cid:image005.jpg at 01D8135B.9E9D24C0]



[cid:image006.jpg at 01D8135B.9E9D24C0]


However when I look up that journal in A-Z list, all options show properly. (screenshot #3).


[cid:image007.jpg at 01D8135B.9E9D24C0]

Is this part of the other Ebsco weirdness?  Or some other issues?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

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