[Wactclc-primo] [EXTERNAL*]-Re: [EXTERNAL] - problem accessing EBSCO databases via Primo?

Tue May 25 10:24:07 PDT 2021

Hi, team.

We're having the same issue at Everett.  Thanks for all your excellent
troubleshooting guidance.  We updated the EZproxy stanza, but
unfortunately, we're still getting the error below.  Even after waiting
a day and clearing caches, etc.

*EZproxy Server Error*
*Please tell your server administrator to check messages.txt for a
MaxVirtualHosts error*

Here's an example record from our Primo catalog
<https://sbctc-everettcc.primo.exlibrisgroup.com/permalink/01STATEWA_EVERETT/1qv5jiv/cdi_proquest_journals_2392905059>.
Any thoughts on what might be causing the problem to persist?

Thanks so much for your ideas and support!

Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
Library Department Chair 2020-2021
Acquisitions & Cataloging Department Supervisor
Everett Community College - Library Media Center
huhl at everettcc.edu | (425)388-9139

Library Liaison for English, History, Journalism, Communications, Theater
2020-2021 Accessibility Initiatives Co-Lead
Japanese Culture Club Adviser

On Mon, May 24, 2021 at 1:25 PM Jennifer Rohan <jrohan at greenriver.edu>
wrote:

> Thank you very much, Elena.  Our collections librarian updated the ezproxy
> stanza and all seems to be working well now (knock on wood!) 😊
>
>
>
> Jennifer Rohan
> Faculty Librarian
>
> Holman Library
> <https://www.greenriver.edu/campus/campus-resources/holman-library/>,
> Green River College
>
> 253-931-6487
>
> Chat with a Librarian 24/7
> <https://libguides.greenriver.edu/website/ask-a-librarian>
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Elena Bianco
> *Sent:* Thursday, May 20, 2021 5:01 PM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* Re: [Wactclc-primo] [EXTERNAL*]-Re: [EXTERNAL] - problem
> accessing EBSCO databases via Primo?
>
>
>
> *CAUTION:* This email originated from outside of Green River College.
> Please do not click any links or open attachments unless you know the
> sender and know the information is safe. Even if you know the sender, if
> the request or information seems unusual please check with the sender first
> before clicking a link or opening the attachment. If you are unsure,
> contact the IT Help Desk at x2222 or email ithelpdesk at greenriver.edu.
>
> Please do not give out or enter your Green River email, network login,
> password information on non-Green River websites.
>
> Hi Jennifer:
>
>
>
> Update. I called Ebsco technical support and they told me to start with
> updating my EZProxy stanza, which they said was updated recently.
>
>
>
> You can find that here:
> https://connect.ebsco.com/s/article/How-do-I-set-up-EBSCOhost-in-my-EZproxy-server?language=en_US
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconnect.ebsco.com%2Fs%2Farticle%2FHow-do-I-set-up-EBSCOhost-in-my-EZproxy-server%3Flanguage%3Den_US&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958594314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QxTmQaTNqoXbWY6yA2PL14bSeJjfeQGlk%2Fdi0pJ6OSQ%3D&reserved=0>
>
>
>
> I did that, and after testing it repeatedly, I can now repeatedly get to
> the articles in Chrome and Firefox without any strangeness.
>
>
>
> However, I still am not seeing a link for Business Source Premier to this
> article: Disability as Inequality: Social Disparities, Health Disparities,
> and Participation in Daily Activities, even though it shows up when I go to
> Business Source Premier directly. I do see a link for Academic Search
> Complete, in the record, and that works.
>
>
>
> Also, I am not seeing an ASC link to this article: Salem Witch Trials
> Documentary Archive and Transcription Project, just History Reference
> Center, but at least that link does work after making me choose between two
> articles.
>
>
>
> I am guessing that has  to do with how I have those electronic collections
> set up in Alma rather than the Ebsco OpenURL.
>
>
>
> I hope this is helpful,
>
>
>
> Elena
>
>
>
> Elena Bianco, Systems & Technical Services Librarian
>
> Skagit Valley College
>
> 2405 E. College Way
>
> Mount Vernon, WA 98273
>
> (360)416-7624
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Elena Bianco
> *Sent:* Thursday, May 20, 2021 3:55 PM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* Re: [Wactclc-primo] [EXTERNAL*]-Re: [EXTERNAL] - problem
> accessing EBSCO databases via Primo?
>
>
>
> And, it gets weirder - When I tried the search for the Salem Witch Trials
> article in Firefox (I did the original in Chrome), it gave me an error,
> saying that the institution does not have access. And, in Firefox the ASC
> link doesn't show up at all, but it does in Chrome.
>
>
>
> So, I totally give up. The behavior is just so erratic, I just don't know
> what to think. I don't even know how to submit a case when it changes every
> time I do the search. And, I don't know if this is a malfunction of the
> Ebsco OpenURL or if it's a problem with Primo. And I don't know how to tell.
>
>
>
> Elena Bianco
>
> Systems & Technical Services Librarian
>
> Skagit Valley College Library
>
> 2405 E. College Way
>
> Mount Vernon, WA 98273
>
>
>
>
>
>
>
>
> ------------------------------
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of
> Elena Bianco <Elena.Bianco at skagit.edu>
> *Sent:* Thursday, May 20, 2021 3:43 PM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* Re: [Wactclc-primo] [EXTERNAL*]-Re: [EXTERNAL] - problem
> accessing EBSCO databases via Primo?
>
>
>
> Hi Jennifer:
>
>
>
> I just tested these and had mixed results. The Salem Witch Trials title
> showed as being in History Reference Center and linked through, after
> giving me a choice on the OpenURL resolver page. It did not show as being
> in Academic Search Complete, even though when I searched ASC, it showed up.
>
>
>
>  The other two all ran through the OpenURL resolver and worked, when
> linked through Academic Search Complete. However, they failed when I tried
> to link to them through the Business Source Premier link, giving me this
> error on the Ebsco Link Resolver page: Your institution does not have
> access rights to this item.
>
>
>
> Which is not accurate, because I was able to find the article no problem
> when I went directly to Business Source Premiere.
>
>
>
> So, I don't know what the problem is. Maybe we should open a case with Ex
> Libris?
>
>
>
>
>
> Elena Bianco
>
> Systems & Technical Services Librarian
>
> Skagit Valley College Library
>
> 2405 E. College Way
>
> Mount Vernon, WA 98273
>
>
>
>
>
>
>
>
> ------------------------------
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of
> Jennifer Rohan <jrohan at greenriver.edu>
> *Sent:* Monday, May 17, 2021 10:34 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* [EXTERNAL*]-Re: [Wactclc-primo] [EXTERNAL] - problem accessing
> EBSCO databases via Primo?
>
>
>
> Hi Amy,
>
> Nope, unfortunately all our EBSCO database links (including Business
> Source Complete) fail with a “forbidden” error message.
>
>
>
> Hi Leslie,
>
> Thanks for the screenshots!   Glad the links are working for you!
>
>
>
> Jennifer Rohan
> Faculty Librarian
>
> Holman Library
> <https://www.greenriver.edu/campus/campus-resources/holman-library/>,
> Green River College
>
> 253-931-6487
>
> Chat with a Librarian 24/7
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.greenriver.edu%2Fwebsite%2Fask-a-librarian&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958604304%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bAxMjPPmGTGJodUIB3Pvm2c6OMfzyhOY1eMfPmJ2gbI%3D&reserved=0>
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Herman, Amy
> *Sent:* Monday, May 17, 2021 10:11 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* Re: [Wactclc-primo] [EXTERNAL] - problem accessing EBSCO
> databases via Primo?
>
>
>
> *CAUTION:* This email originated from outside of Green River College.
> Please do not click any links or open attachments unless you know the
> sender and know the information is safe. Even if you know the sender, if
> the request or information seems unusual please check with the sender first
> before clicking a link or opening the attachment. If you are unsure,
> contact the IT Help Desk at x2222 or email ithelpdesk at greenriver.edu.
>
> Please do not give out or enter your Green River email, network login,
> password information on non-Green River websites.
>
> Hi Jennifer,
>
>
>
> Does your Business Source Complete link work for that article?  We have
> that article in Primo, but it shows as only being available in BSC, not
> also in our Academic Search Complete database.  The BSC link works just
> fine for us.
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu
>
>
>
> OC Libraries are OPEN online!  Visit the OC Libraries website
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.olympic.edu%2Findex&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958604304%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CFzWHjypiBtnW0R2qHKJkJbz%2BrijqLiDkqZCKXvpVq8%3D&reserved=0>
> to connect to services and resources.
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Jennifer Rohan
> *Sent:* Monday, May 17, 2021 10:04 AM
> *To:* wactclc-primo at lists.ctc.edu
> *Subject:* [EXTERNAL] - [Wactclc-primo] problem accessing EBSCO databases
> via Primo?
>
>
>
> CAUTION: This email came from a non-OC system or external source. Beware
> of phishing and social engineering!
>
>
>
> Hi,
>
> Anyone else having trouble accessing EBSCO database content via Primo?
>
> Here are some example links (you’d have to try with your own institution’s
> Primo permalinks, though)
>
>
>
>
> https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A551935587
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_gale_infotracacademiconefile_A551935587&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958614300%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=76vjBvfGhs3mctoT%2B%2FdsGA83qedLKs0TZEhmLSmOUlk%3D&reserved=0>
>
>
> https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_miscellaneous_1639981982
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_miscellaneous_1639981982&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958864153%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pqTBXjJgmZpdFaQkapOpJzX8%2F42XeObPVhfEqEgeeFU%3D&reserved=0>
>
>
> https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_proquest_journals_224894830
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-greenriver.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_GREENRIV%2Fbh3g5a%2Fcdi_proquest_journals_224894830&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958864153%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sJqPp7kE3cav9qsVInJQ%2B8IHOEwrCtmWtZrZ6iEfiXQ%3D&reserved=0>
>
> I get a “forbidden” message with this in the URL:
>
>
> https://openurl.ebsco.com/callback?error=login_required&error_description=We+were+unable+to+promptlessly+authenticate+the+user&state=1658258a-6e90-42e6-9a62-1e713338f4b2
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenurl.ebsco.com%2Fcallback%3Ferror%3Dlogin_required%26error_description%3DWe%2Bwere%2Bunable%2Bto%2Bpromptlessly%2Bauthenticate%2Bthe%2Buser%26state%3D1658258a-6e90-42e6-9a62-1e713338f4b2&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958874149%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TwnwGFSx6upnSVEaNjJqdurgyU9D2k7e4OYMPlBhkFI%3D&reserved=0>
>
>
>
> Recently EBSCO changed their OpenURL, so I don’t know if that’s a factor…
>
>
> https://connect.ebsco.com/s/article/New-OpenURL-Connection-User-Interface-Now-Available?language=en_US
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconnect.ebsco.com%2Fs%2Farticle%2FNew-OpenURL-Connection-User-Interface-Now-Available%3Flanguage%3Den_US&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958884141%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=js%2FyPBvv5xBqjLfew29B0LJBHtmvb40glXvHph44jd8%3D&reserved=0>
>
>
>
> … and if we need to change parser parameters in EBSCO databases in Alma?
>
>
>
>
>
> Jennifer Rohan
> Faculty Librarian
>
> Holman Library
> <https://www.greenriver.edu/campus/campus-resources/holman-library/>,
> Green River College
>
> 253-931-6487
>
> Chat with a Librarian 24/7
> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.greenriver.edu%2Fwebsite%2Fask-a-librarian&data=04%7C01%7Cjrohan%40greenriver.edu%7Cd239b72fa02c4a53d59108d91beb9779%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637571520958884141%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Kh5vmB31d6JER21jXww1u%2FANKN8eNbBBETIPKjdOVlE%3D&reserved=0>
>
>
>
> This email is not from a *Skagit Valley College* email address. As such,
> the SVC IT Department cannot ensure its safety. Please use proper judgement
> and caution when opening attachments, clicking on links, or responding to
> this email..
>
>
>
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