[Wactclc-primo] Can't log to Primo?

Tue Mar 23 10:09:39 PDT 2021

Thank you for the replies all! It turned out there was a strange thing where employee accounts expired. That hadn't happened to me before, so it threw me for a loop!

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Vice President, AFT 3533, '20-'21

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

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From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, March 23, 2021 9:32 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] Can't log to Primo?

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Greg,

I just tested with my LWTech campus test account (s-test.student at lwtech.edu<mailto:s-test.student at lwtech.edu>), and logged into Primo successfully.

Patron expiration date issue, maybe?

Wade Guidry
Library Consortium Services Manager, WACTCLC
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From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Tuesday, March 23, 2021 9:17 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] Can't log to Primo?

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Hi Greg,

Seems to be working at Pierce too!

-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Tuesday, March 23, 2021 8:48 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: Re: [Wactclc-primo] Can't log to Primo?

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Hi Greg,

I was able to log in.

Traci

Traci Taylor, MLS
Lead Librarian
Bellingham Technical College
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From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>
Sent: Tuesday, March 23, 2021 8:44 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>; WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] Can't log to Primo?

Good morning folks,

I'm not sure how long this has been happening, but it can't have been for more than a week. I tried to log in to Primo yesterday and got an error. See the attached screenshot. This has been tested by a couple other employees too.

Has anyone seen this error or is anyone experiencing it now? Trying to get to the bottom of it. Not sure if it's an SSO issue on the college side or something on the Ex Libris side.

Greg

Greg Bem, MLIS

Faculty Library Coordinator

Library Learning Commons

Lake Washington Inst. Of Technology

Pronouns: he/him/his

Vice President, AFT 3533, '20-'21

Contact Info

greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>

425-739-8100 xt.8898

http://www.lwtech.edu/campus-life/library<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.lwtech.edu%2fcampus-life%2flibrary&c=E,1,hwMS7Vml4e-saRlhX5hqYgoJjbL3EW3yorJpkRW46V6UsimD5i5qt0wk3Wq5cHxvqh_dQcgMwXiiX7bUKVaEJbb3_0Xb-a517SeqSAl9w-f6Xg,,&typo=1>

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or

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