[Wactclc-primo] [Wactclc-alma] [EXTERNAL*]-Re: [External] Pin disappearing on results in Chrome?

[Elena Bianco]

FYI, thanks so much for the suggestion about the Extensions, Dan! She updated her browser and it wasn't until she disabled extensions that the Pin showed up again.

Unfortunately, she has multiple extensions, so she doesn't know which one was causing the problem. I asked her to try each of them one at a time so we can isolate which one causes the Pin function to disappear. Then, I will open a case. I will report back to the list which extension or extensions are causing this problem...


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273


Stay connected and follow SVC libraries on Facebook or Instagram.



________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Elena Bianco <Elena.Bianco at skagit.edu>
Sent: Thursday, May 21, 2020 11:34 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>; WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [Wactclc-primo] [EXTERNAL*]-Re: [External] Pin disappearing on results in Chrome?

HI Dan:

Thanks. I will ask about extensions and see if that could be an issue...


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273


Stay connected and follow SVC libraries on Facebook or Instagram.



________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Daniel Moore <daniel.moore at email.edcc.edu>
Sent: Thursday, May 21, 2020 11:24 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Cc: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [Wactclc-primo] [EXTERNAL*]-Re: [External] Pin disappearing on results in Chrome?

Hey Elena,

Sorry about that misunderstanding, I see now. I logged into our Primo and was able to pin a brief record to my favorites. I've confirmed the record in my favorites folder. I'm running Version 83.0.4103.61 (Official Build) (64-bit).

If the user's version is close to or at that, it may be an extension they're running. Do you know if they have any addons on their browser?

-Dan

On Wed, May 20, 2020 at 5:46 PM Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>> wrote:
By Pinning I mean the Pin the resource so it can be emailed later. That icon and functionality are gone in her Chrome Browser...

[cid:17238795e3ccb971f161]

I will suggest that she update Chrome so that she can see if that makes a difference. However, the Pin function was showing up on her browser on the weekend, but it suddenly disappeared on Monday.  She is using this version of Chrome: 81.0.4044.138 64 bit. I'm using the very same one and not having this issue...

Time to open a case?

Thanks,

Elena




Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273


Stay connected and follow SVC libraries on Facebook or Instagram.



________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Daniel Moore <daniel.moore at email.edcc.edu<mailto:daniel.moore at email.edcc.edu>>
Sent: Wednesday, May 20, 2020 5:11 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Cc: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL*]-Re: [Wactclc-alma] [Wactclc-primo] [External] Pin disappearing on results in Chrome?

Pin as in the facets? Like pinning a facet so you can change the search terms without losing the facet selector?

On Wed, May 20, 2020 at 4:46 PM Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>> wrote:
I have a fuzzy memory of having experienced that a really long time ago, maybe right after we went to Primo the first time? I want to say it was maybe bexause of outdated browsers?

Amy Herman, Library Faculty
Olympic College
Bremerton, WA
aherman at olympic.edu<mailto:aherman at olympic.edu>

OC Libraries are OPEN online only!  Visit the OC Libraries website to connect to services and resources.
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> on behalf of Elena Bianco <Elena.Bianco at skagit.edu<mailto:Elena.Bianco at skagit.edu>>
Sent: Wednesday, May 20, 2020 4:25:28 PM
To: WACTCLC Primo discussions; WACTCLC Alma Discussion
Subject: [External][Wactclc-primo] Pin disappearing on results in Chrome?

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Hi everyone:

One of our librarians is experiencing the "Pin" function in Primo VE disappearing on her home computer when she accesses through Chrome. It started happening on Monday. She can see the "Pin" function when she uses Firefox.

Has anyone else experienced this? I'm not able to duplicate this phenomenon, so I'm not sure what to suggest to her.

Thanks!


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273


Stay connected and follow SVC libraries on Facebook or Instagram.




--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his

This email is not from a Skagit Valley College email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding to this email..


--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his
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