[Wactclc-primo] [EXT] Re: [External]Re: Unable to log into Primo

Tue Oct 1 15:31:17 PDT 2019

Not sure if this has been solved yet, but could you try logging into Primo
with the console view open? The event log there might give us a reason why
authentication isn't working.

On Tue, Oct 1, 2019 at 8:42 AM Guidry, Wade <WadeG at bigbend.edu> wrote:

> Laura,
>
>
>
> I’ll contact you and David directly about this.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] *On
> Behalf Of *Staley, Laura
> *Sent:* Tuesday, October 1, 2019 8:15 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* Re: [Wactclc-primo] [EXT] Re: [External]Re: Unable to log into
> Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hi, All –
>
>
>
> I talked to our IT person, and he says that the certificate is expiring
> this month, but it hasn’t expired *yet*, so he doesn’t think this is the
> problem.   (Amy, is there anyone in your IT department who dealt with this
> that I might ask our IT person to contact for more details?)
>
>
>
> I also checked in Alma to see if anything in Alma Configuration –Discovery
> – User Authentication or Alma Config – General – Integration Profile was
> disabled. (Screenshots below.) Nothing appears to be turned off.  It
> doesn’t appear to be so.
>
>
>
> All other thoughts would be appreciated.
>
>
> Thank you all for your assistance,
>
>
>
> Laura
>
>
>
>
>
>
>
>
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Herman, Amy
> *Sent:* Monday, September 30, 2019 10:25 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* [EXT] Re: [Wactclc-primo] [External]Re: Unable to log into
> Primo
>
>
>
>    CAUTION – This email originated from outside of Renton Technical
> College’s email system.  Do not click links or open attachments unless you
> recognize the sender and know the content is safe.  If you need assistance,
> contact the RTC Service Desk at x2500 or servicedesk at rtc.edu.
>
>
>
> We had this issue last week when our I.T. was updating the security
> certificates for Alma and Primo….  Wade knows more about what happened… not
> sure if it would be the same issue for you…
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Daniel Moore
> *Sent:* Monday, September 30, 2019 10:02 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* [External]Re: [Wactclc-primo] Unable to log into Primo
>
>
>
> [image: Caution: This email originated from outside of Olympic College.
> Please do not click any links or open attachments unless you know the
> sender AND know the information is safe. If you are unsure and can't
> validate with the sender, contact the IT Help Desk at (360) 475-7600.
> Please be very cautious of entering your Olympic College logon information
> on websites you’re not familiar with. Thank you.]
>
>
>
> Check in Alma to see if for any reason the LDAP authentication profile is
> disabled. Alma Configuration - Discovery - User Authentication.
>
>
>
> You can also check Alma Config - General - Integration Profile List to
> confirm the details there.
>
>
>
> On Mon, Sep 30, 2019 at 9:57 AM Staley, Laura <lstaley at rtc.edu> wrote:
>
> Hi, All –
>
>
>
> We are unable to log into Primo.  Primo *search* is working fine, but
> patrons cannot check their list of items checked out or renew them, etc.
> The URL is
> https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V2&sortby=rank
>
>
>
>
> If we click on “Sign In” in the upper right hand corner,  and select the
> “Students, Staff, Faculty” link, we are taken to an RTC login page.  When
> we type in the correct credentials (this uses an RTC login site, and our
> RTC email and password are the authenticating information)  we *should*
> be taken back to the catalog, and our names should appear in the upper
> right hand corner of the screen.
>
>
>
> Instead of that, we are taken back to the catalog – we don’t get an error
> message of any kind – but we are not logged in.  The upper right hand
> corner still says “Sign in”.
>
>
>
> We have tried this with two logins and two different browsers,  so we are
> reasonably sure it is not a password or browser issue.
>
>
>
> I’ve sent a request to our IT people to check into this, but it would help
> if we had some idea where to look.  (And if this is happening anywhere
> other than Renton Technical College.)
>
>
>
> What I’ve looked at so far:
>
> ·         We know that authentication in general is working – we’ve been
> able to log into our databases from off campus, so it’s not a breakdown of
> the authentication system.
>
> ·         We are not getting any unusual messages in the “Scheduled Job
> Status” report.
>
>
>
> Thank you,
>
>
>
> Laura
>
> Laura Staley
>
> Media Librarian
>
> [image: RTC 2012 new logo email signature]
>
> 3000 NE 4th St. Renton, WA 98056
>
> Phone: (425) 235-2331 Ext. 5679 <%28425%29%20235-2331%20x5679>
>
> Email: lstaley at RTC.edu |RTC.edu
>
>
>
>
>
>
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>

-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191001/898f142b/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 10191 bytes
Desc: not available
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191001/898f142b/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 14716 bytes
Desc: not available
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191001/898f142b/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 2680 bytes
Desc: not available
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191001/898f142b/attachment-0002.jpg>