[Wactclc-primo] [External] FW: No longer able to request Lost items in Primo

Wed Nov 20 11:45:12 PST 2019

Hey all,

I just tried placing a hold request using a test student account on a known
lost item and the request was placed successfully.

[image: Screenshot 2019-11-20 at 11.43.13 AM.png]

It's also in our queue in Alma.

-Dan

On Wed, Nov 20, 2019 at 11:19 AM Herman, Amy <aherman at olympic.edu> wrote:

> You know, now that I see this, I did have this happen last week.  A
> student didn’t get an option to request a reference item from another
> campus when logged in to Primo.  I figured it probably had to do with it
> being a reference item (although they should still be requestable by
> students, just not loanable once it arrives from the other campus) but when
> I tried to do the request administratively via Alma I was never offered the
> option to select a pickup location and I could not complete the request
> either.  I ended up having to email the branch library and request them to
> send it, outside of Alma/Primo.
>
>
>
> Thanks for the reminder to check up on this weird situation. What’s your
> case number?  Maybe I can mention it in mine, if I open a case.
>
>
>
> Thanks!
>
>
>
> Amy Herman
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
>
>
> *From:* Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> *On Behalf Of
> *Lesley Caldwell
> *Sent:* Wednesday, November 20, 2019 11:05 AM
> *To:* WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
> *Subject:* [External][Wactclc-primo] FW: No longer able to request Lost
> items in Primo
>
>
>
> Caution: This email originated from outside OC. Please be very cautious of
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> your OC credentials. If unsure, call the IT Help Desk @ 360.475.7600. Thank
> you.
>
>
>
> Hi all,
>
>
>
> Just sending this as an FYI. Looks like we aren’t the only ones having
> issues with Primo requests under certain parameters. Might be worth testing
> your Primo request functionality (in all of your free time ;)).
>
>
>
> I have a case in with Ex Libris that is currently at “Tier 2.”
>
>
>
> Best,
>
> Lesley
>
>
>
> *From:* Sally Smith <s.v.smith at surrey.ac.uk>
> *Sent:* Wednesday, November 20, 2019 2:57 AM
> *To:* Ex Libris user community discussion list for Primo <
> primo at exlibrisusers.org>
> *Cc:* Lesley Caldwell <LCaldwell at pierce.ctc.edu>
> *Subject:* RE: No longer able to request Lost items in Primo
>
>
>
> *CAUTION:* This email originated from outside Pierce College. Do not
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>
> Hello
>
> Yes we have something similar – which we have raised as a high priority
> support call with Ex-Libris last week, and are awaiting a reply.
>
>
>
> Our issue is that users are not able to place requests via Primo on some
> records, which they could previously.    So, they don’t get the Request
> button appearing on the Primo screen even though all items should permit a
> request to be placed.
>
> We haven’t yet established the common factor in these – some of them do
> include Lost items, but some don’t so it’s not the only problem.  We have
> Reference items in the same location as our circulating items and they had
> an exception policy that discounted them from the requests, but in some
> cases these now seem to be preventing a user to place a request, when
> previously they didn’t.
>
>
>
> Not a good situation – but maybe reassuring that we aren’t the only ones
> with these similar issues.
>
>
>
> We are Primo VE – not sure whether it is a Primo VE issue or an Alma issue.
>
>
>
> Sorry not solutions – good luck with getting it resolved.
>
> Sally
>
>
>
> *Sally Smith *
>
> Team Leader (Cataloguing & Metadata)
> Library and Learning Support Services
>
>
>
> T: +44 (0) 1483 68*3361*
>
>
> *s.v.smith at surrey.ac.uk <s.v.smith at surrey.ac.uk> *| *surrey.ac.uk
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> *From:* Primo <primo-bounces at exlibrisusers.org> *On Behalf Of *Lesley
> Caldwell via Primo
> *Sent:* 18 November 2019 18:13
> *To:* primo at exlibrisusers.org
> *Cc:* Lesley Caldwell <LCaldwell at pierce.ctc.edu>
> *Subject:* [Primo] No longer able to request Lost items in Primo
>
>
>
> (or Alma)
>
>
>
> Good morning,
>
>
>
> Last week we discovered that we were no longer able to place Work Orders
> on Lost items in Alma (we have posted about this on Alma-L). Now we’re
> realizing this issue extends to our patrons as they will get an error if
> they try to request a book in Primo that is “Not available.”
>
>
>
> Has anyone else seen this?
>
>
>
> Thanks!
>
> Lesley
>
>
>
>
>
>
>
> Lesley Caldwell
>
> *Systems and Instruction Librarian*
>
> *Pierce College*
>
> p:
>
> 253-840-8420
>
> a:
>
> 1601 39th Ave SE, Puyallup, WA 98374
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-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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