[Wactclc-primo] FW: No longer able to request Lost items in Primo

Wed Nov 20 11:04:38 PST 2019

Hi all,

Just sending this as an FYI. Looks like we aren’t the only ones having issues with Primo requests under certain parameters. Might be worth testing your Primo request functionality (in all of your free time ;)).

I have a case in with Ex Libris that is currently at “Tier 2.”

Best,
Lesley

From: Sally Smith <s.v.smith at surrey.ac.uk>
Sent: Wednesday, November 20, 2019 2:57 AM
To: Ex Libris user community discussion list for Primo <primo at exlibrisusers.org>
Cc: Lesley Caldwell <LCaldwell at pierce.ctc.edu>
Subject: RE: No longer able to request Lost items in Primo

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
Hello
Yes we have something similar – which we have raised as a high priority support call with Ex-Libris last week, and are awaiting a reply.

Our issue is that users are not able to place requests via Primo on some records, which they could previously.    So, they don’t get the Request button appearing on the Primo screen even though all items should permit a request to be placed.
We haven’t yet established the common factor in these – some of them do include Lost items, but some don’t so it’s not the only problem.  We have Reference items in the same location as our circulating items and they had an exception policy that discounted them from the requests, but in some cases these now seem to be preventing a user to place a request, when previously they didn’t.

Not a good situation – but maybe reassuring that we aren’t the only ones with these similar issues.

We are Primo VE – not sure whether it is a Primo VE issue or an Alma issue.

Sorry not solutions – good luck with getting it resolved.
Sally

Sally Smith
Team Leader (Cataloguing & Metadata) 

Library and Learning Support Services

T: +44 (0) 1483 683361

s.v.smith at surrey.ac.uk<mailto:s.v.smith at surrey.ac.uk> | surrey.ac.uk<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.surrey.ac.uk%2f%3futm_source%3demailsignature%26utm_medium%3dinternal%26utm_campaign%3demailsignature_1819%26utm_content%3demailsignature_homepage&c=E,1,DUpGHe3_4bAexjwprSBYPUReSHzjeBqQ9HjqzK6IKDPe15Znua1BZlnMF-q7UO0xepEvYB69RNY10t9qv60jJ9mEBjVL2as6SUcqokWqKV4-AgUx7KUpxnsvZYDk&typo=1>

[cid:image004.jpg at 01D59F91.33CA2DE0]<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.surrey.ac.uk%2f%3futm_source%3demailsignature%26utm_medium%3dinternal%26utm_campaign%3demailsignature_1819%26utm_content%3demailsignature_homepage&c=E,1,pmVzvs5MjRe1RAa6Es5nBiU6uFHKAN6dQ1bSUyH1w620VjALxxXr6jjiUFFR58F_cITWuahCWqrCEFkNQNI2jOODNB_KnzF2Pp5WmifW&typo=1>

Senate House, University of Surrey, Guildford, Surrey, GU2 7XH, UK
Join us on: Twitter<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fbit.ly%2f1pjtrrk&c=E,1,pQJdwgatWMwb0aREceBrozwL7Pdue8I1TZ6CNM5lvw7fvZx5rY_ukY5YNh9S3vPGpmSBIO_vM7EMEO2Bz-nCioH5MSHSQ2DyEcCNXrXLMzsJfA,,&typo=1> | Facebook<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fon.fb.me%2f1xY68sf&c=E,1,L_bV72EbHOT4vrilm09NOuMdoRbreBER33NXwIyQ_mMv3Nj-y1u8heWj28-FWv8g10Bhir97ZsB53Fe0X-YiOIJs2fn_hOfPuGPCJRY2GdHClxqRAn582O58Zg,,&typo=1> | YouTube<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fbit.ly%2f2yjAtft&c=E,1,4hhbKh3j7p1h-2Np4DIk7U9jgZUmt2O3HqQnRpeCaos-mlDACXIxiRwX2L1sGo73q8-ar-r-mh29sd0uaDexuzKNXe0IxtSbz_zh9S-6nMsECRqXQ7Q1PTZ5Jp8,&typo=1> | Instagram<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fbit.ly%2f2aRt6i&c=E,1,HF_75U9GjQtYVrECGiGHvo0Vpv88A_4SjJU-qbaUD4hEEwlQGvvTx8ltCD3ZXFoSxOozvA0lA2pA_MGNrLhcHW7mVfFUI3yKwmqL-RM-mRLcDXDn&typo=1>

From: Primo <primo-bounces at exlibrisusers.org<mailto:primo-bounces at exlibrisusers.org>> On Behalf Of Lesley Caldwell via Primo
Sent: 18 November 2019 18:13
To: primo at exlibrisusers.org<mailto:primo at exlibrisusers.org>
Cc: Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>>
Subject: [Primo] No longer able to request Lost items in Primo

(or Alma)

Good morning,

Last week we discovered that we were no longer able to place Work Orders on Lost items in Alma (we have posted about this on Alma-L). Now we’re realizing this issue extends to our patrons as they will get an error if they try to request a book in Primo that is “Not available.”

Has anyone else seen this?

Thanks!
Lesley

[cid:image005.png at 01D59F91.33CA2DE0]

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.pierce.ctc.edu&data=02%7C01%7Cs.v.smith%40surrey.ac.uk%7C92c64b028a1d40218a4508d76c5310c4%7C6b902693107440aa9e21d89446a2ebb5%7C0%7C0%7C637096976329470557&sdata=lML0sMEjlNA5NQN1A50EBGLhJephm8D2iRV304hkPhA%3D&reserved=0> e: LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>

[pierce college logo]

TOP 5 Community College in the Nation

[aspen prize for community college excellence rising star 2019 logo and achieving the dream leader college of distinction logo]

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191120/7a1215d0/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 37272 bytes
Desc: image004.jpg
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191120/7a1215d0/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 61989 bytes
Desc: image005.png
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191120/7a1215d0/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 3749 bytes
Desc: image006.png
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191120/7a1215d0/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.jpg
Type: image/jpeg
Size: 38317 bytes
Desc: image007.jpg
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20191120/7a1215d0/attachment-0001.jpg>