[Wactclc-primo] [External] EBSCO results not working in Primo

[Lesley Caldwell]

Thanks for that info! I had emailed our proxy config administrator, but hadn't heard back. I also figured if the databases were working off campus, then there must be something else going on?
-Lesley

From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Friday, November 16, 2018 2:03 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] [External] EBSCO results not working in Primo

It doesn't look like Ebsco has changed their URLs which is when I typically see that message.  The URLs for the articles at the actual Ebsco site are in our EZProxy config file correctly.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Herman, Amy
Sent: Friday, November 16, 2018 1:56 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: RE: [External] [Wactclc-primo] EBSCO results not working in Primo
Importance: High

Yes!  I'm seeing that too!  I was not getting it earlier.  Ebsco itself is still up.


Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu<mailto:wactclc-primo-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Friday, November 16, 2018 1:45 PM
To: wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>
Subject: [External] [Wactclc-primo] EBSCO results not working in Primo

Hi all,

Is anyone else seeing an error when they try to open EBSCO results through Primo today?

Here are some clues:

1)      Our local EBSCO collection (that y'all know we just updated in Alma :)) is working fine

2)      Our EBSCO databases on and off campus are working fine

3)      Every EBSCO result I click on in Primo, gives an error like this:

[cid:image005.png at 01D47DB3.F60F1AB0]

Any ideas? I looked on Primo-L but have not seen this reported.

Thanks!

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20181116/cf4a6b7b/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 6637 bytes
Desc: image001.png
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20181116/cf4a6b7b/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 46946 bytes
Desc: image002.png
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20181116/cf4a6b7b/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 2934 bytes
Desc: image003.png
URL: <http://lists.ctc.edu/pipermail/wactclc-primo_lists.ctc.edu/attachments/20181116/cf4a6b7b/attachment-0008.png>