[Wactclc-primo] PRIMO: Report an Error Here

[Traci Taylor]

Thank you! 

-----Original Message-----
From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Friday, September 08, 2017 9:01 AM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-primo] PRIMO: Report an Error Here

That link is generated by some sophisticated customization work done by the institution itself:


https://www.orbiscascade.org/blog/9/?bid=119?


The easier way to accomplish something similar is what some of our institutions already do.


Namely, set up a general electronic service (in Alma, Fulfillment / Fulfillment Configuration / Discovery Interface Display Logic / General Electronic Services.


Just point the electronic service to a URL that allows patrons to report issues to the library, and configure the electronic service to display as desired (only to logged in users, to all users, etc).


You have such a service at BTC set up already, but it only displays to logged in users currently. It's the 24/7 Ask a Librarian service. So, it makes sense that it's limited to logged in users.


Green River is a good example to look at, as they have 3 different electronic services set up, which are available regardless of whether you are logged in to Primo.


Instead of these links, you could have one labeled "Report an Error", and send the link to some error reporting form on your web site.


[cid:71186a58-8fcf-4825-93ec-88ad9fa779e7]



Wade Guidry - wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Wactclc-primo <wactclc-primo-bounces at lists.ctc.edu> on behalf of Traci Taylor <ttaylor at btc.edu>
Sent: Thursday, September 7, 2017 4:46 PM
To: WACTCLC Primo discussions
Subject: [Wactclc-primo] PRIMO: Report an Error Here

Hi Wade,

I was looking at PSU's Primo page and did a search on 'stress'. :)

https://search.library.pdx.edu/primo-explore/openurl?rft_val_fmt=info:ofi%2Ffmt:kev:mtx:book&ctx_enc=info:ofi%2Fenc:UTF-8&rft.pub=Time-Life%20Books,&ctx_tim=2017-09-07T19:16:42EDT&rft.dat=2107993&rft.place=New%20York%20:&rft_id=info:oclcnum%2F2107993&rfr_id=info:sid%2F2433.on.worldcat.org:xwc&ctx_ver=Z39.88-2004&rft.aucorp=Time-Life%20Books.&rft.btitle=Stress&rft.genre=book&rft.aufirst=Ogden.&rft.pages=176%20pages%20:&url_ctx_fmt=info:ofi%2Ffmt:kev:mtx:ctx&url_ctx_fmt=info:ofi%2Ffmt:kev:mtx:ctx&rft.aulast=Tanner&rfr.id=2107993&rft.id=2107993&url_ver=Z39.88-2004&rft.date=%C2%A91976.&ctx_id=2107993&rft_dat=%7B%22stdrt1%22:%22Book%22,%22stdrt2%22:%22PrintBook%22%7D&vid=PSU&institution=PSU&url_ctx_val=&isSerivcesPage=true


They have a Report Error link in the details section.

[cid:image001.png at 01D327F8.78FAC770]

The link takes you to a page for patrons to report errors/problems they encounter in Primo.

[cid:image004.jpg at 01D327F8.CAAFFC20]


http://library.pdx.edu/research/eresource-report/?refer_url=https%3A%2F%2Fsearch.library.pdx.edu%2Fprimo-explore%2Ffulldisplay%3Fdocid%3DRS_1494861694%26context%3DSP%26vid%3DPSU%26lang%3Den_US

Is this something we can set up through Primo as Total Care customers, our IT department, or both?

Thanks,
Traci


Traci Taylor
Systems Librarian
Bellingham Technical College
Phone |360.752.8488
Email | ttaylor at btc.edu