[Wactclc-primo] Primo Facets - Question

[Jennifer Rohan]

One small caveat to this discussion that I recently came across:
“Available in the Library” show all the physical items that are located in the library AND that have an “available” status, meaning if your institution owns one copy of “Catcher in the Rye” and it is currently checked out, then users who search for “Catcher in the Rye” and limit by “Available in the Library” will NOT see that book in the results list.

Jennifer Rohan
Reference and Instructional Librarian
Holman Library<http://www.greenriver.edu/academics/library.htm>, Green River College
(253) 833-9111 Ext. 2102
Chat with a Librarian 24/7<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13013&type=2&language=1>


From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Kun, Lily
Sent: Wednesday, March 01, 2017 2:57 PM
To: WACTCLC Primo discussions
Subject: {Spam?} Re: [Wactclc-primo] Primo Facets - Question

Thanks for the explanation, Wade. I had a feeling I didn’t want to go the Collection route, but wasn’t sure.

One of my librarians like to teach students to look for the “Books for Checkout” link to get the physical books because this will limit the search to just the books in the library. “Available in the Library” usually will show all the physical items that are located in the library, including DVDs, printed maps, reference books, etc.

Let me make sure I understand your explanation. In the “bottled water” example, if one of the three items was a DVD, then the “Location in the Library” facet will show up because we have two different locations. However, because all three of the items have the same location, the location facet doesn’t show up because Primo doesn’t see a need to do so due to the fact that there is only one location and doesn’t need differentiating. Right?

Lily

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Wednesday, March 01, 2017 2:38 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu>
Subject: {Spam?} Re: [Wactclc-primo] Primo Facets - Question

Lily,

Basically, for the search ‘bottled water’, your local items all appear in a single location (“Books for circulation”). Since there is only one entry for location in the location facet, there is (based on Primo logic) no need to display that facet.

In the case of ‘bottled water’ search, the ‘available in the library’ facet serves as the way to see your local, physical items.

All of the other results for ‘bottled water’ are electronic, and the facet analogous to ‘location’ for electronic resources is ‘collection’, rather than ‘location’ (since ‘location’ means physical location). And, there are multiple collection values represented in the search results, so that facet appears. (If all the electronic results happened to be in the same ‘collection’, then the collection facet would not appear.)

The offered work around in SF is to combine the location and collection facets into one. Since, for most searches, the combination of location and collection would result in more than 1 facet, and thus the multiple facets would be displayed.

However, I would NOT recommend doing this, since you then lose dedicated faceting for physical vs electronic.

In the end, I don’t think that not displaying the location facet if there is only one physical location represented in the search results is a big problem. It’s mostly about understanding why, I think.

Since ‘available in the library’ will serve the same purpose.

But that’s just my gut feeling, and I may not be aware of the impact on your end.

Are you finding that users are being confused or misled by this Primo behavior?





From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Kun, Lily
Sent: Wednesday, March 1, 2017 1:34 PM
To: WACTCLC Primo discussions <wactclc-primo at lists.ctc.edu<mailto:wactclc-primo at lists.ctc.edu>>
Subject: [Wactclc-primo] FW: Primo Facets - Question

Is anybody having problems with items not appearing in the proper facets? Some of our physical books are not appearing in the “Books for Checkout” facet. However, they are appearing in the “Available in the Library” facet. We put in a SalesForce ticket to ask about it and received a response that we can’t decipher.

We were given a workaround, but we are not sure what the difference is between a “Location in the Library” facet and a “Collection” facet. Can anybody help us decipher this?

This is the suggestion from SalesForce:

I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo Central records, which will make it much less likely for the facet to have less than two values to display.
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot be changed.

Lily

From: Support Portal [mailto:supportportal at exlibrisgroup.com]
Sent: Monday, February 27, 2017 9:28 AM
To: Kun, Lily <lkun at spscc.edu<mailto:lkun at spscc.edu>>; Laurente, Kathleen <klaurente at spscc.edu<mailto:klaurente at spscc.edu>>
Subject: New comment received for case #00388653, Title: "Books for Checkout" facet not showing for physical books in Alma ref:_00D300NaN._5003219IHPe:ref

[Image removed by sender.]


Dear Lily Kun,

A new comment was received for case #00388653:

Case Title: "Books for Checkout" facet not showing for physical books in Alma

Last comment:
Hi Lily,

The facet behavior you're seeing is expected.
Primo is hard coded to only display a facet if there is more than one value to display. When you search for "bottled water" all of the items that have the location facet belong to the same location so the facet does not display. You can find the records by using the "Available in the Library" facet instead.

I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo Central records, which will make it much less likely for the facet to have less than two values to display.
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot be changed.

Please let me know what you think!


Thank you,

Maria Botvinik
NA Tier 1 Team Leader
Ex Libris, a ProQuest company

Status: Pending Customer Response

Priority: Normal

Description:
When I did a search for "bottled water" in Primo, I found three (3) books available in the library. Because all three of these books have a "Books for Checkout" location, I expected to have a "Books for Checkout" facet under Refine My Results | Location in Library. However, the "Books for Checkout" facet did not show up as an option to refine my results.

When I did another search for just "water" in Primo, the "Books for Checkout" facet appeared. Why is the "Books for Checkout" facet appearing for some searches that have physical books and not other searches that have physical books?

See attached document for screenshots.

FYI: When I checked all three of the records information under the "Get It @ SPSCC Library" tab, it has "Books for Checkout" in the location. When my cataloger compared these three records with other book records in Alma, we found out they had identical information in the holdings and locations information.

Lily

Direct Link: Click Here <https://exlibrisgroup.my.salesforce.com/50032000019IHPeAAO>

Best Regards,
Ex Libris Support

ref:_00D300NaN._5003219IHPe:ref
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