[Wactclc-primo] FW: Primo Facets - Question

[Kun, Lily]

Is anybody having problems with items not appearing in the proper facets? Some of our physical books are not appearing in the “Books for Checkout” facet. However, they are appearing in the “Available in the Library” facet. We put in a SalesForce ticket to ask about it and received a response that we can’t decipher.

We were given a workaround, but we are not sure what the difference is between a “Location in the Library” facet and a “Collection” facet. Can anybody help us decipher this?

This is the suggestion from SalesForce:

I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo Central records, which will make it much less likely for the facet to have less than two values to display.
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot be changed.

Lily

From: Support Portal [mailto:supportportal at exlibrisgroup.com]
Sent: Monday, February 27, 2017 9:28 AM
To: Kun, Lily <lkun at spscc.edu<mailto:lkun at spscc.edu>>; Laurente, Kathleen <klaurente at spscc.edu<mailto:klaurente at spscc.edu>>
Subject: New comment received for case #00388653, Title: "Books for Checkout" facet not showing for physical books in Alma ref:_00D300NaN._5003219IHPe:ref

[https://exlibrisgroup--c.na26.content.force.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000]


Dear Lily Kun,

A new comment was received for case #00388653:

Case Title: "Books for Checkout" facet not showing for physical books in Alma

Last comment:
Hi Lily,

The facet behavior you're seeing is expected.
Primo is hard coded to only display a facet if there is more than one value to display. When you search for "bottled water" all of the items that have the location facet belong to the same location so the facet does not display. You can find the records by using the "Available in the Library" facet instead.

I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo Central records, which will make it much less likely for the facet to have less than two values to display.
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot be changed.

Please let me know what you think!


Thank you,

Maria Botvinik
NA Tier 1 Team Leader
Ex Libris, a ProQuest company

Status: Pending Customer Response

Priority: Normal

Description:
When I did a search for "bottled water" in Primo, I found three (3) books available in the library. Because all three of these books have a "Books for Checkout" location, I expected to have a "Books for Checkout" facet under Refine My Results | Location in Library. However, the "Books for Checkout" facet did not show up as an option to refine my results.

When I did another search for just "water" in Primo, the "Books for Checkout" facet appeared. Why is the "Books for Checkout" facet appearing for some searches that have physical books and not other searches that have physical books?

See attached document for screenshots.

FYI: When I checked all three of the records information under the "Get It @ SPSCC Library" tab, it has "Books for Checkout" in the location. When my cataloger compared these three records with other book records in Alma, we found out they had identical information in the holdings and locations information.

Lily

Direct Link: Click Here <https://exlibrisgroup.my.salesforce.com/50032000019IHPeAAO>

Best Regards,
Ex Libris Support

ref:_00D300NaN._5003219IHPe:ref
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