[Wactclc-primo] [Wactclc-alma] Requests and Accounts gone in Primo

[Guidry, Wade]

Dale,

I recommend you add a note to your authentication SF case, and ask them to escalate the issue, as it continues to impact patron-facing functionality.

https://knowledge.exlibrisgroup.com/Cross-Product/Knowledge_Articles/Escalation_Policy

If that doesn’t get any response, we can then email Primo escalation directly…


Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
(509) 760-4474

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Dale Burke
Sent: Tuesday, November 22, 2016 12:28 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Cc: Wactclc-primo at lists.ctc.edu
Subject: Re: [Wactclc-primo] [Wactclc-alma] Requests and Accounts gone in Primo

Edmonds Authentication is not working at all at this point.  I have an active Sales Force case opened on this issue.

Dale Burke
Technical Services Librarian
[https://lh4.googleusercontent.com/5X_QEwm_g--tzfcAatV2-GBhPyBlyI9MgjAJucyeAYGdBFiZAKd2MCXvR4GlG8mYdi6czhygyClHcQAO0SMNFeoQj1v1otf4ZhHAuO8Hy5XMBGCD7vhvTHFrzt34IdtmHnA8MwPp]
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526
dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>
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On Tue, Nov 22, 2016 at 12:16 PM, Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>> wrote:
Hi all,

This weekend something changed in our Primo authentication which we have set-up through our active directory. (ADFS)

We no longer have the option to place a request and our accounts are showing as empty. Additionally, where it used to show our name when signed in, it now shows our ID.

Is anyone else seeing this issue?

Thanks,

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

(253) 840-8420<tel:%28253%29%20840-8420>

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[http://www.pierce.ctc.edu/50th-Email.png]




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