[Wactclc-primo] Requests and Accounts gone in Primo

[Guidry, Wade]

Just FYI, I would open these kinds of tickets, related to loss of placing holds in Primo, as 'high' priority.


Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
(509) 760-4474

From: Wactclc-primo [mailto:wactclc-primo-bounces at lists.ctc.edu] On Behalf Of Ventura, Gerie
Sent: Tuesday, November 22, 2016 3:50 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>; Wactclc-primo at lists.ctc.edu
Subject: Re: [Wactclc-primo] Requests and Accounts gone in Primo

Yes, same as you, Lesley. Opening a case....

Gerie

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From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Tuesday, November 22, 2016 12:16 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>; Wactclc-primo at lists.ctc.edu<mailto:Wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-alma] Requests and Accounts gone in Primo

Hi all,

This weekend something changed in our Primo authentication which we have set-up through our active directory. (ADFS)

We no longer have the option to place a request and our accounts are showing as empty. Additionally, where it used to show our name when signed in, it now shows our ID.

Is anyone else seeing this issue?

Thanks,

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

(253) 840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

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