[servicedesk_techs] FW: CC function in SolarWinds

[Marjorie Facio]

FYI - for the Service Desk Tech Listserv.

Anyone else experiencing the same?

From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Monday, March 28, 2022 5:35 PM
To: Jim Henderson <jhenderson at sbctc.edu<mailto:jhenderson at sbctc.edu>>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Becky Phillips <bphillips at sbctc.edu<mailto:bphillips at sbctc.edu>>
Subject: CC function in SolarWinds

Hi Jim,
Recently I have noticed something off with the cc function in SolarWinds and I just assumed it was an issue with some newer users in the ticketing system and their access.

Although additional parties are cc'ed - the cc'ed folks are not getting emailed.

I noticed this today when I tried cc'ing Becky Phillips - who I know has access to ticket updates.

I know there was a recent update, and I noticed this sometime last week. Could you please take a look when you have a moment?

Thank you!

**Examples**

Here are two ticket examples from today:
Ticket 133243
[cid:image002.jpg at 01D84346.3B363690]

Ticket 128685
[cid:image003.jpg at 01D84346.3B363690]

Debbie also mentioned that she cc'ed Alan-Michael and I on this ticket and the message indicates that it only emailed me, instead of us both:
133640 <https://servicedesk.sbctc.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=133640>


[Compass]Marjorie Facio
Functional Analyst, Campus Solutions (Financial Aid)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
mfacio at sbctc.edu<mailto:mfacio at sbctc.edu> * o: 360-704-1836
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>

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