From jhenderson at sbctc.edu  Wed Apr 13 12:59:46 2022
From: jhenderson at sbctc.edu (Jim Henderson)
Date: Wed, 13 Apr 2022 19:59:46 +0000
Subject: [servicedesk_techs] Service Desk Software Upgrade - WHD Hotfix
Message-ID: <MW2PR20MB2044D093DCB55A57F0A96699CDEC9@MW2PR20MB2044.namprd20.prod.outlook.com>

Hi All,



There is another security fix for SolarWinds Web Help Desk that I will be installing tonight, after 8:30pm.  I will take it offline around that time to backup all volumes prior to installing the update. I expect to be finished before 10PM, but could run late and will send notification upon completion.



Thanks,



[Title: SBCTC logo - Description: Compass]Jim Henderson

IT Systems Administrator

WA State Board for Community and Technical Colleges

* 360.704.3918 | [cid:image003.jpg at 01D3C4D7.A071C660]  sbctc.edu



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From jhenderson at sbctc.edu  Wed Apr 13 20:57:45 2022
From: jhenderson at sbctc.edu (Jim Henderson)
Date: Thu, 14 Apr 2022 03:57:45 +0000
Subject: [servicedesk_techs] Service Desk Software Upgrade - WHD Hotfix
In-Reply-To: <MW2PR20MB2044D093DCB55A57F0A96699CDEC9@MW2PR20MB2044.namprd20.prod.outlook.com>
References: <MW2PR20MB2044D093DCB55A57F0A96699CDEC9@MW2PR20MB2044.namprd20.prod.outlook.com>
Message-ID: <MW2PR20MB204467225C4749E11E7AFA73CDEF9@MW2PR20MB2044.namprd20.prod.outlook.com>

The hotfix is installed and everything appears to be working fine. Please let me know if you run into any problems.

From: Jim Henderson
Sent: Wednesday, April 13, 2022 1:00 PM
To: servicedesk_techs at lists.ctc.edu
Cc: Dani Bundy <dbundy at sbctc.edu>; Johnathan Rider <jrider at sbctc.edu>
Subject: Service Desk Software Upgrade - WHD Hotfix


Hi All,



There is another security fix for SolarWinds Web Help Desk that I will be installing tonight, after 8:30pm.  I will take it offline around that time to backup all volumes prior to installing the update. I expect to be finished before 10PM, but could run late and will send notification upon completion.



Thanks,



[Title: SBCTC logo - Description: Compass]Jim Henderson

IT Systems Administrator

WA State Board for Community and Technical Colleges

* 360.704.3918 | [cid:image003.jpg at 01D3C4D7.A071C660]  sbctc.edu



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