[LIBRARYDIR] [EXTERNAL] - Appeals?

[Claire Murata]

Hi Pearl,

I'm sorry it's taken me this long to reply. We don't have a
threshold beyond which students have to pay a replacement fee, but I think
it's an interesting idea. Sarah Gray pulled a report of lost items and
found an average cost, $25, which we will use for main collection books and
$10 for ESL readers. I would be interested in how you would justify a
threshold cost!

*Claire Murata, MLIS*
Associate Dean, Library and Learning Resources
she/her
Edmonds College
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
claire.murata at edmonds.edu | (425) 640-1522

[image: college logo]


On Thu, May 30, 2024 at 10:34 AM DeSure, Pearl via LIBRARYDIR <
librarydir at lists.ctc.edu> wrote:

> Hi all,
>
> To piggyback on this question, do any of your libraries have a minimum
> threshold amount (e.g. $10 or $20) that fines/fees must meet before you
> start charging students (i.e. anything below that amount is automatically
> waived/forgiven)?
>
> Best,
> Pearl
> ------------------------------
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> on behalf of Claire
> Murata via LIBRARYDIR <librarydir at lists.ctc.edu>
> *Sent:* Monday, May 20, 2024 12:47 PM
> *To:* Kelley, Katherine <Katherine.Kelley at lwtech.edu>
> *Cc:* Claire Murata <claire.murata at edmonds.edu>; WACTC Library Directors <
> librarydir at lists.ctc.edu>
> *Subject:* Re: [LIBRARYDIR] [EXTERNAL] - Appeals?
>
>
> CAUTION: This email originated from outside your organization. Exercise
> caution when opening attachments or clicking links, especially from unknown
> senders.
>
> Thank you!
>
> *Claire Murata, MLIS*
> Associate Dean, Library and Learning Resources
> she/her
> Edmonds College
> 20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
> claire.murata at edmonds.edu | (425) 640-1522
>
> [image: college logo]
>
>
> On Mon, May 20, 2024 at 12:27 PM Kelley, Katherine <
> Katherine.Kelley at lwtech.edu> wrote:
>
> Hi Claire,
>
>
>
> We just developed a replacement fee waiver this quarter due to the much
> higher replacement fees that we’re now seeing with laptop checkouts. We
> notably use “Financial Hardship” as a waiver reason. We have yet to see it
> used, but we haven’t had it in place at the end of a quarter yet.
>
>
>
> Our website is under construction, so we currently have our FAQ on a Public
> Canvas page
> <https://lwtech.instructure.com/courses/1364387/pages/lwtech-library-fee-waivers>
> that we can share with students. We do plan to add it to our Policies and
> Procedures webpage when the website is editable again in July.
>
>
>
> Thanks for asking and I really appreciate hearing how others are handling
> this!
>
> Katherine
>
>
>
> *Katherine L. Kelley (she/her)*
> *Faculty Librarian / Library Coordinator*
> Lake Washington Institute of Technology Library
> <https://www.lwtech.edu/campus-life/library/>
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> *On Behalf Of *Claire
> Murata via LIBRARYDIR
> *Sent:* Monday, May 20, 2024 12:18 PM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Claire Murata <claire.murata at edmonds.edu>
> *Subject:* Re: [LIBRARYDIR] [EXTERNAL] - Appeals?
>
>
>
> Thank you! Claire
>
>
>
> *Claire Murata, MLIS*
> Associate Dean, Library and Learning Resources
>
> she/her
> Edmonds College
> 20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
> claire.murata at edmonds.edu | (425) 640-1522
>
> [image: college logo]
>
>
>
>
>
> On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <
> librarydir at lists.ctc.edu> wrote:
>
> Our appeals process is on the Overdue, Damaged, Missing, or Lost Materials
> <https://libguides.olympic.edu/c.php?g=232066&p=1540581> guide.  We start
> with a verbal consultation with the Circulation Supervisor which is
> normally where the process ends. But, we do offer a Written Appeal if they
> aren’t satisfied with the response.
>
>
>
> Thanks,
>
> Erica
>
>
>
> ------------------------------------------------------------------
>
> Erica Coe (*she, her, hers*)
>
> Dean of Libraries, Tutoring, and College Success
>
> Olympic College
>
>
>
>
>
>
>
> *From:* LIBRARYDIR <librarydir-bounces at lists.ctc.edu> *On Behalf Of *Claire
> Murata via LIBRARYDIR
> *Sent:* Monday, May 20, 2024 11:58 AM
> *To:* WACTC Library Directors <librarydir at lists.ctc.edu>
> *Cc:* Claire Murata <claire.murata at edmonds.edu>
> *Subject:* [EXTERNAL] - [LIBRARYDIR] Appeals?
>
>
>
> CAUTION: This email came from a non-OC system or external source. Beware
> of phishing and social engineering!
>
>
>
> Hi all,
>
>
>
> I hope your day is going well.
>
>
>
> Do you have an appeals process where the criteria (for getting a lost item
> fee) are spelled out in a public place?
>
>
>
> Our appeals process hasn't been formalized and our students don't know
> they can appeal a fine (for having lost an item). I think in the past, the
> circulation manager would listen to a student's story and then decide
> whether to forgive the fine. I'm hoping to standardize the criteria and
> publish them on the website. What do you think? Am I missing something?
> Thanks, Claire
>
>
>
> *Claire Murata, MLIS*
> Associate Dean, Library and Learning Resources
>
> she/her
> Edmonds College
> 20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu
> claire.murata at edmonds.edu | (425) 640-1522
>
> [image: Image removed by sender. college logo]
>
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