[LIBRARYDIR] laptop check out

[Amy Kelly]

We use our Alma system, and then we send email and text messages via our Hobson system. We lost about 10% of the laptops and chromebooks we lent out last year as part of our CARES Act efforts.

After we got back as many laptops as we figured we ever would, IT "bricked" the lost laptops. Any remotely tech savvy user will be able to get around that, but at least they need to make an effort. ;)


Amy Slagle Kelly, MA, MLIS
Dean of Academic Success Programs
South Puget Sound Community College
akelly1 at spscc.edu<mailto:akelly1 at spscc.edu>  |  360-596-5416

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From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu> On Behalf Of Jacot, Jaclyn via LIBRARYDIR
Sent: Monday, November 01, 2021 1:11 PM
To: WACTC Library Directors <librarydir at lists.ctc.edu>
Cc: Jacot, Jaclyn <Jaclyn.Jacot at scc.spokane.edu>
Subject: Re: [LIBRARYDIR] laptop check out

We do a lot of emails, personal and ALMA generated. We also started doing certified letters for those that are over a month overdue. Our "loss" rate is between 3% and 7% depending on the quarter. That means that we return rate between 93% and 97%. Glad we are good company with Big Bend.

We do see a bump in returns after we've sent a batch of certified letters out.

Jaclyn Jacot (she/her/hers)
Dean of Extended Learning and Workforce Initiatives
Spokane Community College
509-533-8235

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Fuhrman, Tim via LIBRARYDIR
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Cc: Fuhrman, Tim <timf at bigbend.edu<mailto:timf at bigbend.edu>>
Subject: Re: [LIBRARYDIR] laptop check out

We advertise A LOT to get them back.  Canvas/email mostly.  We can't hold grades etc. like we once did but we can always choose to not let them check out anything else ever again.

We also offer an update and renewal service if they are attending the following quarter, which works well.

No firm numbers on what we expect to get back.  In general, we probably get back 95%+.  Where we have problems has been with our ESL students for some reason.
______________________________________________________________
[cid:image003.jpg at 01D7CF25.12E9C9D0]
Tim Fuhrman
Director of Library Resources
& eLearning
Big Bend Community College
timf at bigbend.edu<mailto:timf at bigbend.edu>
509.793.2350
877.745.1212
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Bonaudi Library (ATEC/1800 Building)*7662 Chanute Street NE*Moses Lake, WA 98837-3299


From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Claire Murata via LIBRARYDIR
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Cc: Claire Murata <claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu>>
Subject: [LIBRARYDIR] laptop check out

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Hi all,

Do you have a baseline past which attrition is not acceptable for returning Chromebooks and laptops? We have nearly 800 Chromebooks that are supposed to come back at the end of the quarter.  I'm assuming there is always some attrition? Thanks as always for your collective help! Claire

Claire Murata, MLIS
Associate Dean, Library and Learning Resources
20000 68th Ave. W., Lynnwood WA 98036 | edmonds.edu<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fedmonds.edu%2F&data=04%7C01%7Cjaclyn.jacot%40scc.spokane.edu%7Cb58b47c4b2104eea8e0208d99d72ffcd%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637713939513204849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w5sPhelAIN6Wfw1rL2UoB44zAPLCGxmFe304w0T10zQ%3D&reserved=0>
claire.murata at edmonds.edu<mailto:claire.murata at edmonds.edu> | (425) 640-1522

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