[LIBRARYDIR] Zoom License Update & Panopto

Tue May 26 08:45:09 PDT 2020

Thanks Mark.  I didn't realize that Zoom was available through the K20 network and that it was only a pilot project.  Have we been getting it for free all this time?  Zoom has certainly been essential during this move to online operations.  I appreciate the information.

MIndy

Mindy Coslor, PhD
Director of Library Services
Skagit Valley College
2405 E College Way
Mount Vernon, WA  98273

360.416.7761
Stay connected and follow SVC libraries on Facebook or Instagram.

From: Mark Jenkins <mjenkins at sbctc.edu>
Sent: Tuesday, May 26, 2020 8:40 AM
To: Mindy Coslor <Mindy.Coslor at skagit.edu>; WACTC Library Directors <librarydir at lists.ctc.edu>
Subject: RE: [LIBRARYDIR] Zoom License Update & Panopto

Hi Mindy

SBCTC and the system never procured Zoom and we do not have a direct support relationship with them at the system level.  As a member of the K20 network, we have access to a portion of the licenses allocated to K20 by Zoom a few years ago.  K20 and Zoom have been generous about raising that allocation a couple of times to try to address our needs.

Colleges heard about the pilot and asked for these licenses to be allocated out, but the agreement is between K20 network and Zoom and the original project was, to my understanding, largely K12 focused.

Those allocations are nominally managed on campuses usually by a designated "Zoom admin", most likely someone in your local IT department. They likely don't have additional information at this point either. Some colleges have a combination of licenses they've purchased directly from Zoom and the K20 licenses.

I'm taking pains to say that I don't know exactly what will happen, but just the general scope of what's being discussed.  SBCTC will check in with K20 today and hopefully we'll have more to share.

Mark

[Title: SBCTC logo - Description: Compass]
Mark Jenkins
Director, Educational Technology & Open Education
Washington State Board for Community and Technical Colleges
mjenkins at sbctc.edu<mailto:mjenkins at sbctc.edu> * office: 360-704-4363  cell: 503-891-3515

COVID-19 REMOTE LEARNING RESOURCES<https://www.sbctc.edu/colleges-staff/programs-services/student-success-center/remote-learning-resources.aspx>

From: Mindy Coslor <Mindy.Coslor at skagit.edu<mailto:Mindy.Coslor at skagit.edu>>
Sent: Tuesday, May 26, 2020 8:20 AM
To: WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Cc: Mark Jenkins <mjenkins at sbctc.edu<mailto:mjenkins at sbctc.edu>>
Subject: RE: [LIBRARYDIR] Zoom License Update & Panopto

Hi Mark,

I hope I am not the only one who does not understand.  Are you saying that the entire ctc system relies on the K20 system for access to Zoom?  Are you saying that as a system our Zoom license is ending and we are negotiating a new license?  Are you saying that individual colleges will pick up individual licenses going forward?  I'm sorry, but apparently, I have not been aware of the Zoom licensing arrangement up to now.  Thanks for explaining.

Mindy

Mindy Coslor, PhD
Director of Library Services
Skagit Valley College
2405 E College Way
Mount Vernon, WA  98273

360.416.7761
Stay connected and follow SVC libraries on Facebook or Instagram.

From: LIBRARYDIR <librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu>> On Behalf Of Mark Jenkins via LIBRARYDIR
Sent: Tuesday, May 26, 2020 8:02 AM
To: WACTC Library Directors <librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>>
Cc: Mark Jenkins <mjenkins at sbctc.edu<mailto:mjenkins at sbctc.edu>>
Subject: [LIBRARYDIR] Zoom License Update & Panopto

Hi

Aryana suggested I provide an update to this group on the status of Zoom license allocation from K20. I know this is important information and that we're all facing a rocky budget forecast and that it's frustrating not to have definitive information by now.

It's frustrating not to be able to be more definitive, and I apologize. I check in frequently with Grant Rodeheaver, SBCTC CIO, and I think he expected to have learned more by now  K20 is negotiating with Zoom on an extension of the current pro licenses and K20 is optimistic that can be accomplished.  Zoom has said that "they won't leave us hanging", which is encouraging but of course not that useful in budget planning.  It's unfortunate to be in a position where colleges had to become so committed so quickly to a product that the system doesn't support directly, but here we are.

The ideal scenario is that current Zoom license allocations would roll over into a relationship between Zoom and a given college (not us and K20) and that Zoom would continue to offer those licenses and the opportunity to purchase more at K20 pricing. The second best would be an extension/expansion of the current K20 allocation. My guess (and just a guess) is that K20 would like to get out of their mediating position in all of this and turn those relationships over to the colleges. This was meant as a two year pilot and it's kind of spiraled out of scope because current demand.

Another thing our team is working on and one that we have somewhat more control over: we realize that everyone is using Panopto to caption and store Zoom videos. We've always been over our storage limits but it's been manageable.  Recently we've been absorbing very high overage fees for storage because usage has spiked dramatically and has been increasing at between 4% and 20% per week in some cases. We're attempting to get  a one-year, unlimited storage and support option with Panopto - that would mean colleges would have no worries about limits and could extend Panopto usage indefinitely for both instructional and administrative uses. It's not sustainable for us, but we could manage it for a year and then ask the colleges to assess the value of that and their capacity to absorb the percentage of the contract related to unlimited storage.

You'll see a short poll come out of my office today or tomorrow regarding Panopto. Please take time to answer it; SBCTC leadership needs your input before taking this step.

Hopefully K20's advocacy will result in the best case scenario and we can move forward decisively soon.  SBCTC is checking in again with K20 today to get the latest.  Of course I'll let everyone know what's up as soon as I do.

Mark

[Title: SBCTC logo - Description: Compass]
Mark Jenkins
Director, Educational Technology & Open Education
Washington State Board for Community and Technical Colleges
mjenkins at sbctc.edu<mailto:mjenkins at sbctc.edu> * office: 360-704-4363  cell: 503-891-3515

COVID-19 REMOTE LEARNING RESOURCES<https://www.sbctc.edu/colleges-staff/programs-services/student-success-center/remote-learning-resources.aspx>

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