quick poll, please respond FW: [LIBRARYDIR] RE: Online andFace to Face IT Academy Training

[Horton, Stan]

My main concern isn't taking the training-it's the fact that if it requires 3 hours, it would seem something is expected of us in our support role that I'm not aware of.  Jennifer mentions generating codes-which is something I did not pick up on earlier, but also isn't a big deal.

I want GHC to participate, and I want it to be a positive service to our community.  I just can't afford surprises.  And at this point I can't help but worry that something isn't making the communications leap into my brain.

Let's face it, we deal with dozens of various databases and e-resources every day without anywhere near this type of training, and do so successfully.  What's out there that make this so different?  What expectation am I not seeing?  Most importantly, what level of staff training and work load adjustment do I need to provide, that I'm not currently planning for?  The next step in incorporating this into our services is long past the "why is this needed?" or "here's what the program entails", so spending time on those in a training session is neither necessary nor desirable.  All we care about right now is "how do we do it?"  And if answering that question requires that much training, there is something unexpected going on.

Call me paranoid if you will, but I need to understand what's required to make this work.

Stan

From: librarydir-bounces at lists.ctc.edu [mailto:librarydir-bounces at lists.ctc.edu] On Behalf Of Martin, Jeff
Sent: Wednesday, September 25, 2013 3:07 PM
To: an open discussion list for WA CTC Library Directors
Cc: Angela Carlson (Vega Consulting LLC)
Subject: RE: quick poll, please respond FW: [LIBRARYDIR] RE: Online andFace to Face IT Academy Training

Unfortunately these trainings can't be tailored to meet everyone's individual needs. I haven't been through a f2f training yet so I cannot provide comment on your question. If you are best served by moving forward without these trainings, they are not required. Please do what works best for your specific situation.

Jeff Martin
Library Development Program Manager
Washington State Library
Office of the Secretary of State

________________________________
From: librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu> on behalf of Horton, Stan
Sent: Tue 9/24/2013 1:20 PM
To: an open discussion list for WA CTC Library Directors
Subject: RE: quick poll, please respond FW: [LIBRARYDIR] RE: Online andFace to Face IT Academy Training
I'm sorry to be so late attending to emails, but I'm still wrestling with some really basic understandings.  Maybe somebody who has taken this training can enlighten me.

What on earth can take this much time to teach us, that we need to know?  My perception is that we need to know:

1.       A brief description of the program, in case we need to explain what the link on our page means.

2.       The url that needs to be placed on our page links.

3.       Ability to help students login and register

4.       The help contact we can direct students to.

Beyond that, we might need to know how an instructor can cobble bits and pieces of the various courses into their own course, and what our testing center needs to do to become a certified MS Academy test site-but most of Libraries don't need to know the details of that.

So, what on earth can take 3 hours as opposed to 15 minutes?  I'm not opposed to spending that much time if we need to, it's just that my lack of understanding implies maybe I'm not understanding something else about the program's expectations and implications.

Or, maybe MS thinks this is something unusual for us, when in reality it's just something we do every day.  I'm reminded of a restaurant customer laboriously detailing his order, and then the waiter yells to the cook "Gimme a 13 no onions."  (You can tell my taste in fine dining.)

Stan

From: librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu> [mailto:librarydir-bounces at lists.ctc.edu] On Behalf Of Jennifer Dysart
Sent: Friday, September 20, 2013 5:03 PM
To: LMDC open (librarydir at lists.ctc.edu<mailto:librarydir at lists.ctc.edu>)
Subject: quick poll, please respond FW: [LIBRARYDIR] RE: Online and Face to Face IT Academy Training

Jeff if trying to set up an additional introductory online meeting for those of us who were not around prior to the start of school.  Would you please take this poll even if you've already attended or are already scheduled to attend?  If you're already attended or already scheduled, please select the September date as "already done."  They're trying to pick between Oct 3 and 4; if it depends on the time, please use the "if need be" choice as a "maybe."
Thanks,
Jennifer
http://doodle.com/88rwr922eddmvs6s

________________________________
From: librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu> on behalf of Jennifer Dysart
Sent: Wed 9/18/2013 5:20 PM
To: an open discussion list for WA CTC Library Directors
Cc: Angela Carlson (Vega Consulting LLC)
Subject: [LIBRARYDIR] RE: Online and Face to Face IT Academy Training
Jeff, if you'd like everyone to chime in on whether the 3rd or 4th is better, maybe we should do a quick poll.  As the question is posed now, you're only going to hear from folks who have a preference, but not hear from anyone who is ok with either.  If you want me to set up a poll, I'd be happy to.
Thanks,
Jennifer

From: librarydir-bounces at lists.ctc.edu<mailto:librarydir-bounces at lists.ctc.edu> [mailto:librarydir-bounces at lists.ctc.edu] On Behalf Of Martin, Jeff
Sent: Wednesday, September 18, 2013 3:39 PM
To: an open discussion list for WA CTC Library Directors
Cc: Angela Carlson (Vega Consulting LLC)
Subject: [LIBRARYDIR] Online and Face to Face IT Academy Training

Online Virtual Session

We are looking at setting up an additional online training for Getting Started with the Microsoft IT Academy either October 3rd or 4th. If one or the other date works better for your staff, let me know. The session will be an hour long and will be the same overview and introduction that others have heard. We are also discussing a 30 minute to one hour Q&A session for the upcoming LMDC meeting for CTC library directors if that would be helpful.

Jennifer, is there a better way to coordinate the possible sessions mentioned above?

Face-to-Face Trainings

Have you signed yourself up for this training yet? Have staff that will be implementing the IT Academy and/or acting in a train-the-trainer capacity signed up yet?  Room exists as noted below for more attendees.

For Mid-Columbia - Kennewick, the Washington State Library, Fort Vancouver Regional - Vancouver, and Microsoft Redmond, we have the ability to add a second session if needed on the same date (same location capacity) should the session fill.

If you would like to increase participation from your library by a few more, feel free to do so. We will monitor these sessions for capacity and add a second session(s) for the locations listed above as needed. Sign up for these trainings at
http://www.sos.wa.gov/library/libraries/training/trainingView.aspx?event=2045&audience=lib. Select the location you would like to attend and complete the registration.

Washington State Library Microsoft IT Academy Train-the-Trainer
Hands on training for local program administrators, IT staff, and front-line staff

Available Seating
as of
Sept 18th

Date(s)

Time

Location

Attendees / Capacity

9/30/2013

9:00 AM
to
12:00 PM

Spokane County -- Moran Prairie Branch

7/26

19

9/30/2013

1:00 PM
to
4:00 PM

Spokane County -- Moran Prairie Branch

10/26

16

10/2/2013

9:00 AM
to
12:00 PM

Mid-Columbia Library System--Kennewick Branch

7/30

23

10/8/2013

9:00 AM
to
12:00 PM

Washington State Library

10/20

10

10/9/2013

9:00 AM
to
12:00 PM

Fort Vancouver Regional Library-Vancouver Branch

9/15

6

10/11/2013

9:00 AM
to
12:00 PM

Burlington Public Library

16/30

14

10/11/2013

1:00 PM
to
4:00 PM

Burlington Public Library

9/30

21

10/15/2013

9:00 AM
to
12:00 PM

Microsoft Redmond Campus

3/25

22

10/17/2013

1:00 PM
to
4:00 PM

Microsoft Redmond Campus

24/25

1

10/22/2013

9:00 AM
to
12:00 PM

Hal Holmes Community Center

8/20

12


I am out of the office until September 26, 2013 but will monitor e-mail in the evening. If you have questions, let me know and I will refer you to a colleague for response if I cannot answer your question from the road.

Jeff Martin
Library Development Program Manager
Washington State Library | Office of the Secretary of State
Voice: (360) 704-5248 | Fax: (360) 586-7575
E-mail jeff.martin at sos.wa.gov<mailto:jeff.martin at sos.wa.gov>
Web  http://www.sos.wa.gov/library


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