[ctcLinkfinaidsupport] Critical Notice! Please Review! Financial Aid Processes Failed overnight 04-14-22

Fri Apr 15 10:10:51 PDT 2022

Hello Again,
Attaching a revised list that contains three more processes that began prior to 9 pm but did not fully complete.

They are also listed below.

130ISIR
063ISIR
080ISIR

Thank you,

Marjorie
From: ctcLinkfinaidsupport <ctclinkfinaidsupport-bounces at lists.ctc.edu> On Behalf Of Marjorie Facio via ctcLinkfinaidsupport
Sent: Friday, April 15, 2022 9:18 AM
To: ctclinkfinaidsupport at lists.ctc.edu
Cc: Dani Bundy <dbundy at sbctc.edu>; SFSupport <SFSupport at sbctc.edu>; Daniel Hupp <dhupp at sbctc.edu>
Subject: [ctcLinkfinaidsupport] Critical Notice! Please Review! Financial Aid Processes Failed overnight 04-14-22
Importance: High

Good morning Financial Aid Processing Staff,

Production Environment Maintenance took place last night at the following time.

Thursday, April 14, 2022, 9:00 pm - Friday, April 15, 2022, 5:00 am.

Unfortunately, a separate notice from FA Support did not go out to ask you to pause any scheduled jobs or processes.

Impact
This means that if you did not see this and pause your overnight jobs and scheduled processes before 9 pm yesterday, they may have Errored or run to No Success.

Next Steps
We have attached a list of the currently known failed Jobsets and Scheduled Processes. Please review this list so that you are aware if your office's processes were impacted.

Overall FA Jobs and Processes
We will be working this morning on the following:

  *   Cleaning up the Process Monitor/Schedule for Failed Instances
  *   Identifying any impact to your processing and data
  *   Identifying next steps to get your processes ready for their next run

The total number that did not complete successfully is relatively high, so please afford us the time to review next steps to get your processes ready.

Dual Processing
For colleges in Dual Processing, some Rollover Track Code to PS Checklist Processes did not Run to Success.

The following colleges have files waiting to be processed:

WA040
WA050
WA070
WA080
WA100
WA180
WA210
WA250
WA260
WA270

We will need you to do the following:

Please go to  Navigator > Financial Aid > CTC Custom > CTC Interfaces > FAM > FAM .

Look up your Track Code run control that is used to process your Rollover Track Code file and convert them to Checklists. Click 'Run.'
Screenshots are below.

You may then ask your SF SME to run their Bank Mobile Student Data Process<https://ctclinkreferencecenter.ctclink.us/m/92558/l/797525-9-2-bankmobile-student-data> to capture students from your overnight batch.

[cid:image001.jpg at 01D850AD.BD312AF0]

[cid:image002.jpg at 01D850AD.BD312AF0]

[cid:image003.jpg at 01D850AD.BD312AF0]

Thank you and we apologize for this inconvenience.

Formal announcements will follow for upcoming similar planned maintenance.

  *   FA Support

[Compass]Marjorie Facio
Functional Analyst, Campus Solutions (Financial Aid)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
mfacio at sbctc.edu<mailto:mfacio at sbctc.edu> * o: 360-704-1836
sbctc.edu<https://www.sbctc.edu/> * Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> * Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>

From: CtclinkAlerts <ctclinkalerts-bounces at lists.ctc.edu<mailto:ctclinkalerts-bounces at lists.ctc.edu>> On Behalf Of Daniel Hupp via CtclinkAlerts
Sent: Friday, April 15, 2022 3:24 AM
To: ctclinkalerts at lists.ctc.edu<mailto:ctclinkalerts at lists.ctc.edu>
Subject: [CtclinkAlerts] Completed - Maintenance - Production - CS/HCM - Immunization Attestation Conversions

ctcLink Production Environment - Immunization Attestation Conversions

Update
This maintenance has been completed and all systems are back online.
Dates
Immunization Attestation Conversions
Thursday, April 14, 2022, 9:00 pm - Friday, April 15, 2022, 5:00 am - Immunization Attestation Conversion 1
Issue
SBCTC will be performing immunization attestation data conversion for remaining DG5 and DG6A colleges.

  *   The Campus Solutions and Human Capital Management pillars will be unavailable during the maintenance period.
  *   The Portal and Finance pillars will remain online during the maintenance period.
  *   Admissions (OAAP) and HighPoint Mobile HCX pages will be unavailable during the maintenance period.
  *   Integration between Campus CE and ctcLink will be unavailable during the maintenance period.
  *   Canvas will not be impacted.

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