[ctcLinkfinaidsupport] PELL and LOAN Outbound Processes DOWN - 7/27/20

Marjorie Facio mfacio at sbctc.edu
Tue Jul 28 09:54:28 PDT 2020


Hello All,
This issue has been resolved for all colleges BUT Cascadia.

Cascadia, we are looking to re-trigger 24 disbursement records that we’re lost yesterday.

We will be in touch with Cascadia soon. We are actively working on the issue.

Thank you,
FA Support

From: Marjorie Facio
Sent: Tuesday, July 28, 2020 8:50 AM
To: Alan-Michael Alston <aalston at sbctc.edu>; Matison, Kim <kmatison at tacomacc.edu>; Saucedo, Lorena <lsaucedo at tacomacc.edu>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu>; Zhuk, Zoya <Zoya.Zhuk at scc.spokane.edu>; Walker, Melissa <Melissa.Walker at scc.spokane.edu>; ubon.smith at sfcc.spokane.edu; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu>; Bello, Chitpasong (Chippi) <CBello at clark.edu>; Jacky, Kate <kjacky at clark.edu>; Sanchez, Karina <ksanchez at clark.edu>; Geier, Marisa <mgeier at lcc.ctc.edu>; Harris, Jessica <jlharris at lcc.ctc.edu>; Isbell, Brian <risbell at lcc.ctc.edu>; htownsend at olympic.edu; Marshall, Anita <amarshall at olympic.edu>; Mason, Coral <cmason at olympic.edu>; Barbara Cloutier <BCloutier at pencol.edu>; Terry Smith <TSmith at pencol.edu>; Trinity Huttner <THuttner at pierce.ctc.edu>; Connie Burrow <CBurrow at pierce.ctc.edu>; Holliday, Deann <dholliday at cascadia.edu>; Lee, Danielle <Danielle.Lee at sfcc.spokane.edu>; ctclinkfinaidsupport at lists.ctc.edu
Cc: FASupport <FASupport at sbctc.edu>; Ana Ybarra <aybarra at sbctc.edu>
Subject: RE: PELL and LOAN Outbound Processes DOWN - 7/27/20

Hello All,

This issue to be resolved soon.

We will email shortly.

Marjorie




From: Marjorie Facio
Sent: Monday, July 27, 2020 12:27 PM
To: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Zhuk, Zoya <Zoya.Zhuk at scc.spokane.edu<mailto:Zoya.Zhuk at scc.spokane.edu>>; Walker, Melissa <Melissa.Walker at scc.spokane.edu<mailto:Melissa.Walker at scc.spokane.edu>>; ubon.smith at sfcc.spokane.edu<mailto:ubon.smith at sfcc.spokane.edu>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>; Lee, Danielle <Danielle.Lee at sfcc.spokane.edu<mailto:Danielle.Lee at sfcc.spokane.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>
Subject: PELL and LOAN Outbound Processes DOWN - 7/27/20
Importance: High

Good morning all,
PELLOUT and DLOUT are once more down.

We are now familiar with all the steps to get the failed process purged, but this takes some time.

Please DO NOT run PELLOUT or DLOUT until we send notice this is resolved.

If you run these processes, we will also need to purge them. We then pop update your affected records so they can be re-processed.

So far, there are two colleges impacted.

Please forward this important message to your Pell and Loan processors in your office.

Also – please review your PELLOUT and DLOUT run controls – make sure that the file path listed DOES NOT contain the Pell or DirectLoan words in all CAPS, as it is case sensitive and is causing this error.

For example:

INCORRECT file path:

/CSTRANSFER/WA030/PELL2021/filename.001

CORRECT file path:

/CSTRANSFER/WA030/Pell2021/filename.001

We will advise when it is safe to resume these processes.

Thank you,
FA Support

From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Wednesday, July 22, 2020 10:01 AM
To: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Zhuk, Zoya <Zoya.Zhuk at scc.spokane.edu<mailto:Zoya.Zhuk at scc.spokane.edu>>; Walker, Melissa <Melissa.Walker at scc.spokane.edu<mailto:Melissa.Walker at scc.spokane.edu>>; ubon.smith at sfcc.spokane.edu<mailto:ubon.smith at sfcc.spokane.edu>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>; Lee, Danielle <Danielle.Lee at sfcc.spokane.edu<mailto:Danielle.Lee at sfcc.spokane.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Stephanie Casino <scasino at sbctc.edu<mailto:scasino at sbctc.edu>>; Rachelle Russell <rrussell at sbctc.edu<mailto:rrussell at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>
Subject: RE: PELL and LOAN Outbound Processes DOWN

Hello – adding a couple more users to this list 😊

From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Wednesday, July 22, 2020 9:59 AM
To: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; ubon.smith at sfcc.spokane.edu<mailto:ubon.smith at sfcc.spokane.edu>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>; Lee, Danielle <Danielle.Lee at sfcc.spokane.edu<mailto:Danielle.Lee at sfcc.spokane.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Stephanie Casino <scasino at sbctc.edu<mailto:scasino at sbctc.edu>>; Rachelle Russell <rrussell at sbctc.edu<mailto:rrussell at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>
Subject: RE: PELL and LOAN Outbound Processes DOWN
Importance: High

Hello,

THIS ISSUE IS NOW RESOLVED.

You may resume running PELLOUT and DLOUT processes.

If you were waiting for files that were lost in this error, our support staff will be in communication with you shortly.

Thank you,

FASUPPORT

From: Marjorie Facio
Sent: Tuesday, July 21, 2020 3:15 PM
To: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>; Lee, Danielle <Danielle.Lee at sfcc.spokane.edu<mailto:Danielle.Lee at sfcc.spokane.edu>>; ctclinkfinaidsupport at lists.ctc.edu<mailto:ctclinkfinaidsupport at lists.ctc.edu>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Stephanie Casino <scasino at sbctc.edu<mailto:scasino at sbctc.edu>>; Rachelle Russell <rrussell at sbctc.edu<mailto:rrussell at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>
Subject: RE: PELL and LOAN Outbound Processes DOWN
Importance: High

Hello All,
This is not yet resolved.
Sorry for the delay, we will email all when the issue has been cleared up and it is safe to resume processing.
At this point, any college running DLOUT or PELLOUT will add to the clean up needed.
Thanks!
FA SUPPORT
From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Tuesday, July 21, 2020 8:17 AM
To: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Stephanie Casino <scasino at sbctc.edu<mailto:scasino at sbctc.edu>>; Rachelle Russell <rrussell at sbctc.edu<mailto:rrussell at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>
Subject: PELL and LOAN Outbound Processes DOWN
Importance: High

Hello All,
--PLEASE FORWARD THIS TO YOUR PELL AND LOAN PROCESSORS--
Please REFRAIN from running Pell or Loan outbound processes; a file path error occurred once more this morning, and we do not want any other college processes backed up and requiring manual moving of files.

We will let you know once all is safe to reprocess.

Marjorie

From: Alan-Michael Alston <aalston at sbctc.edu<mailto:aalston at sbctc.edu>>
Sent: Friday, July 17, 2020 10:01 AM
To: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>; Stephanie Casino <scasino at sbctc.edu<mailto:scasino at sbctc.edu>>; Rachelle Russell <rrussell at sbctc.edu<mailto:rrussell at sbctc.edu>>; Ana Ybarra <aybarra at sbctc.edu<mailto:aybarra at sbctc.edu>>; Dani Bundy <dbundy at sbctc.edu<mailto:dbundy at sbctc.edu>>
Subject: RE: PELL and LOAN Outbound Processes DOWN

Update:  The fix has been moved into PRD.  The following files from yesterday should now be available for download in Production:

/CSTRANSFER/WA172/Pell2020/CRAA20IN.104.xml
/CSTRANSFER/WA172/DirectLoans2021/crdl21in_07162020.xml
/CSTRANSFER/WA220/DirectLoans2020/CRDL20IN.171

The below file is available in SUP.  It can be moved to production with approval.

/CSTRANSFER/WA300/Pell2021/craa21in.001

Pell/DL Outbound should work like normal.  Please be careful when inputting your filepaths.  If your filepath fails while running Pell/DL Outbound, let ERP Support know immediately 😊

Thank you,



[Compass]Alan-Michael Alston
Functional Analyst, Campus Solutions (Financial Aid)
Education Division
Washington State Board for Community and Technical Colleges
aalston at sbctc.edu<mailto:aalston at sbctc.edu> • o: 360-704-4325
sbctc.edu<https://www.sbctc.edu/> • Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> • Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>


From: Alan-Michael Alston
Sent: Thursday, July 16, 2020 4:33 PM
To: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>; Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>
Subject: RE: PELL and LOAN Outbound Processes DOWN

Update:  We have a critical fix moving to PRD today.  We’ll be fixing the Pell/DL Out processes that failed first thing tomorrow morning.

Please don’t run Pell or Loan processing until we’ve given you the “All Clear”.



[Compass]Alan-Michael Alston
Functional Analyst, Campus Solutions (Financial Aid)
Education Division
Washington State Board for Community and Technical Colleges
aalston at sbctc.edu<mailto:aalston at sbctc.edu> • o: 360-704-4325
sbctc.edu<https://www.sbctc.edu/> • Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> • Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>



From: Marjorie Facio <mfacio at sbctc.edu<mailto:mfacio at sbctc.edu>>
Sent: Thursday, July 16, 2020 12:47 PM
To: Matison, Kim <kmatison at tacomacc.edu<mailto:kmatison at tacomacc.edu>>; Saucedo, Lorena <lsaucedo at tacomacc.edu<mailto:lsaucedo at tacomacc.edu>>; Zibell, Tammy <Tammy.Zibell at scc.spokane.edu<mailto:Tammy.Zibell at scc.spokane.edu>>; Reineke, Ronda <Ronda.Reineke at scc.spokane.edu<mailto:Ronda.Reineke at scc.spokane.edu>>; Davis, Marjorie <Marjorie.Davis at sfcc.spokane.edu<mailto:Marjorie.Davis at sfcc.spokane.edu>>; Bello, Chitpasong (Chippi) <CBello at clark.edu<mailto:CBello at clark.edu>>; Jacky, Kate <kjacky at clark.edu<mailto:kjacky at clark.edu>>; Sanchez, Karina <ksanchez at clark.edu<mailto:ksanchez at clark.edu>>; Geier, Marisa <mgeier at lcc.ctc.edu<mailto:mgeier at lcc.ctc.edu>>; Harris, Jessica <jlharris at lcc.ctc.edu<mailto:jlharris at lcc.ctc.edu>>; Isbell, Brian <risbell at lcc.ctc.edu<mailto:risbell at lcc.ctc.edu>>; htownsend at olympic.edu<mailto:htownsend at olympic.edu>; Marshall, Anita <amarshall at olympic.edu<mailto:amarshall at olympic.edu>>; Mason, Coral <cmason at olympic.edu<mailto:cmason at olympic.edu>>; Barbara Cloutier <BCloutier at pencol.edu<mailto:BCloutier at pencol.edu>>; Terry Smith <TSmith at pencol.edu<mailto:TSmith at pencol.edu>>; Trinity Huttner <THuttner at pierce.ctc.edu<mailto:THuttner at pierce.ctc.edu>>; Connie Burrow <CBurrow at pierce.ctc.edu<mailto:CBurrow at pierce.ctc.edu>>; Holliday, Deann <dholliday at cascadia.edu<mailto:dholliday at cascadia.edu>>
Cc: FASupport <FASupport at sbctc.edu<mailto:FASupport at sbctc.edu>>
Subject: PELL and LOAN Outbound Processes DOWN
Importance: High

Hello Peoplesoft FA Users,

The Pell/Loan Outbound processes are currently down.  We’re working to resolve the issue as quickly as possible.  Thank you!



[Compass]Marjorie Facio
Functional Analyst, Campus Solutions (Financial Aid)
Washington State Board for Community and Technical Colleges
1300 Quince Street SE
Olympia, WA 98504-2495
mfacio at sbctc.edu<mailto:mfacio at sbctc.edu> • o: 360-704-1836
sbctc.edu<https://www.sbctc.edu/> • Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> • Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>


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