[ctcLink-Accessibility] SYSTEMWIDE MESSAGE: All ctcLink Employee Onboarding Training Manuals are now LIVE

[Sherry Nelson]

SBCTC-ITD Memorandum
Date:    July 31, 2024
From:   Gretchen Fulmer, Associate Director of Training
To:       Washington state community and technical colleges leaders, commissions, councils, ctcLink users
Subj:    All ctcLink Employee Onboarding Training Manuals are now LIVE

Good afternoon, colleagues:
We are pleased to announce the ctcLink Customer Support Training team has now completed two additional tools to assist colleges with employee onboarding. The Campus Solutions Core and Student Financials Employee Onboarding Training Manuals were launched on July 31, 2024.
These new tools respond to multiple recommendations and requests:

  *   Align with recommendations set forth in WACTC's 2023 ctcLink Improvement Plan to help employees better understand which learning opportunities and training they need to do their work in ctcLink.
  *   Address a recent State Auditor's Office (SAO) finding that employees need to participate in more training and learning opportunities to better understand the ctcLink system.
  *   Provide training onboarding and tracking management tools which ctcLink College Leaders (Points of Contact), subject matter experts, and supervisors have expressed a need for since go-live.
Watch the ctcLink Support lists for open Q&A sessions on the Onboarding Manuals and Staff Training Participation Application later this summer.
About the Onboarding Training Manuals
With today's launch of Campus Solutions Core and Student Financials, onboarding training manuals are now available for all users in all PeopleSoft pillars, as well as for general staff:

  *   General Staff Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806193-general-staff-onboarding-training-manual>
  *   Campus Solutions Core Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806198-campus-solution-core-onboarding-training-manual>
  *   Finance Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806188-finance-onboarding-training-manual>
  *   Financial Aid Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806199-financial-aid-onboarding-training-manual>
  *   Human Capital Management Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1805955-human-capital-management-onboarding-training-manual>
  *   Student Financials Onboarding Training Manual<https://ctclinkreferencecenter.ctclink.us/m/125361/l/1806200-student-financials-onboarding-training-manual>
Onboarding Training Manuals<https://ctclinkreferencecenter.ctclink.us/m/intro_to_ctclink/c/433473> can be found in the ctcLink Reference Center "Welcome to ctcLink - Start Here" section.
Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Although learning a new software system can be challenging, we expect these documents will provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC).
Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include:

  *   Onboarding checklist
  *   Welcome to ctcLink Training
  *   Each pillar's place in ctcLink
  *   Prerequisite ctcLink courses
  *   Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses)
  *   Additional onboarding resources

How to use the onboarding manuals
The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual.
To enhance understanding of the ctcLink system, each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
The included checklist allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities.
The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees.
Please reach out if you have questions or concerns.
Thank you,
[Compass]Gretchen Fulmer
Associate Director of Training
Washington State Board for Community and Technical Colleges
gfulmer at sbctc.edu<mailto:gfulmer at sbctc.edu> | 360.704.1048

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