[CATO] [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine

Monica Olsson molsson at sbctc.edu
Fri Jun 3 08:45:36 PDT 2022 

Hi Jeannie,

I am glad you are reaching out to this group for assistance. I do not have personal experience with this product to share, so am curious what others might say. You might also try posting this to the Accessible Tech Coordinators eList, which is atcoord at lists.ctc.edu.

One thing I can offer you is to set up a time for you and I to review their VPAT together. I'd be happy to help send the vendor follow up questions with you and/or request a meeting with them. Let me know.




[Title: SBCTC logo - Description: Compass]

Monica M. Olsson (she/her/hers)

Policy Associate – Accessible IT Coordinator

Washington State Board for Community and Technical Colleges

molsson at sbctc.edu<mailto:molsson at sbctc.edu> • o: 360-704-3922 • c: 206-914-7187

sbctc.edu<https://www.sbctc.edu/> • Twitter: @SBCTCWashington<https://twitter.com/SBCTCWashington> • Facebook: @WASBCTC<https://www.facebook.com/wasbctc/>

________________________________
From: CATO <cato-bounces at lists.ctc.edu> on behalf of Henkle, Jeannie via CATO <cato at lists.ctc.edu>
Sent: Friday, June 3, 2022 7:48 AM
To: cato at lists.ctc.edu <cato at lists.ctc.edu>
Subject: [CATO] Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine

Hello,

Collective minds of CATO, can you please assist in determining the true accessibility of this product? Anyone have experience with Lumes?

Per our IT director, "this is for continuing education and we need to move forward with it quickly if possible." Seems like this sense of urgency might be in conflict with valuing accessibility, but there we are 😕

Thank you,

Jeannie Henkle, MLIS<https://ischool.uw.edu/programs/mlis/what-is-library-science>
Director of Libraries & Learning Support Services
Wenatchee Valley College
Phone: (509) 682-6718
(she/her/hers pronouns)

currently reading: Parable of the Sower<https://www.goodreads.com/book/show/41161349-parable-of-the-sower>, by Octavia E. Butler
________________________________
From: Jason Hetterle <jhetterle at wvc.edu>
Sent: Friday, June 3, 2022 7:29 AM
To: Henkle, Jeannie <jHenkle at wvc.edu>; Thorpe, Holly <hthorpe at wvc.edu>
Subject: Fw: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine

We are considering this software.  We need an opinion on accessibility.  Who is best to provide that?  See attached.


[cid:772e2340-7451-4b08-ac12-3181cf44ad7b]
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________________________________
From: Ted Tollefson <ttollefson at moderncampus.com>
Sent: Thursday, June 2, 2022 5:48 PM
To: Jason Hetterle <jhetterle at wvc.edu>; Kathy Brady <kbrady at moderncampus.com>; Davidson, Erin <EDavidson at wvc.edu>; Steve Garcia <SGarcia at wvc.edu>; Chad Evans <CEvans at wvc.edu>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine


Hi Jason,



Please see the attached VPAT



Lumens complies with the ADA and Section 508 of the Rehabilitation Act and complies with WCAG 2.1 guidelines. Modern Campus uses the WAVE evaluation tool (http://wave.webaim.org/<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2F%2Fwave.webaim.org%2F__%3B!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5mhh0yuw%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634094974836%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Xk6tUW1DzlCXQlNGoD5XR%2B%2F7y2ZpU27KwV05oczOiiY%3D&reserved=0>) from WebAim to test for accessibility compliance Lumens for levels AA and AAA of the WCAG guidelines. (Note: WCAG 2.2 guidelines are scheduled for release in September 2022. The Lumens team is evaluating the drafted new guidelines in order to determine the impact (if any) to Lumens.) With the configurable nature of Lumens, there are areas of the system (such as staff content for the templates in Template Management) for which the program staff will need to check and assure accessibility. This also applies to other choices available such as color selection (meeting color contrast needs) within the site’s style configuration.







Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu>
Sent: June 1, 2022 2:53 PM
To: Ted Tollefson <ttollefson at moderncampus.com>; Kathy Brady <kbrady at moderncampus.com>; Davidson, Erin <EDavidson at wvc.edu>; Steve Garcia <SGarcia at wvc.edu>; Chad Evans <CEvans at wvc.edu>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Ted and Kathy,



Thank you for your time today.  Where does Lumens stand with accessibility?  Do you have an accessibility score based on WCAG?





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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Tuesday, May 31, 2022 8:57 AM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



I hope you are doing better.

Following up on our exchange last week, are you available to connect this morning?



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Ted Tollefson
Sent: May 26, 2022 2:57 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



Glad you are doing better. Attached is a breakdown of the features.

You could do a Collective license for a lower subscription price, but it would not include the Contract Training Essentials.



I think it would be better for you to remain with Pro and we offer a discount for you on that license.

Would it be helpful for you to justify the cost if we were to offer the 50 hours of training but discount that by $5000 as well as discounting the subscription by $3,000?



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 26, 2022 12:12 PM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>; Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



I am back in the office today and then out tomorrow.  We are working through the new pricing structure.



Do you have a breakdown of features on the pro level?

Is there any option for a lower level?



I'm working to justify the expense.  Jumping from 12k to 25k is a big leap for us.





[cid:image002.png at 01D876A8.ED2AD460]

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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Thursday, May 26, 2022 12:07 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



I am doing a literal health check.

Are you back in the office today?



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 24, 2022 4:45 PM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Ted,  I have been out sick all week and haven't had time to lay the groundwork for this.  I am hoping to be back tomorrow in a limited capacity.





[cid:image002.png at 01D876A8.ED2AD460]

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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Tuesday, May 24, 2022 3:05 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason and Erin,



Following up on previous email, would you be available for a call this week?



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Ted Tollefson
Sent: May 23, 2022 7:13 AM
To: 'Jason Hetterle' <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; 'Davidson, Erin' <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Kathy Brady <kbrady at moderncampus.com<mailto:kbrady at moderncampus.com>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason and Erin,



I hope you both had a great weekend.

Are you both available for a call today to discuss the Lumens project?



Please let me know if you have a 30 minute window today or tomorrow that works for both of your schedule.



Thank you,

Ted



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Ted Tollefson
Sent: May 19, 2022 2:28 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Yes, that is the Contract Training essentials that is included with Lumens PRO



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 19, 2022 1:57 PM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Does this quote include the new workforce ed module?





[cid:image002.png at 01D876A8.ED2AD460]

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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Thursday, May 19, 2022 1:33 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



Thank you for reaching out with your question, I appreciate the opportunity to work on it for you.

Wenatchee Valley fell under Grandfathered pricing and so when Lumens PRO annual fee was increased to $24,900—we waived that increase for existing customers. Because of SOC2, we had to purge all your data, so unfortunately, we cannot just reactivate your account. Also, Lumens PRO includes Contract Training and 3rd party pay functionality which you will need training on and other additional new features which were introduced in 2021-2022. These include bulk cancellation, SSO, pre-requisites, registration flow, custom templates for confirmation and reminders, Credly Badging integration (included in PRO at no charge), new Lumens support portal powered by ZenDesk, and Ed2Go integration if you would like to include it in your subscription.



The typical Lumens implementation is 150 hours and close to $50,000. We budgeted 50 hours for training on above features and therefore were able to reduce the Professional Services Charge.





Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 19, 2022 1:00 PM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Ted,



This amount is over double what we were paying a year ago.  Can you explain the difference?



Also, with the implementation fee.  We will not require any training unless there are new features.  Let us know if there is any room here for adjusting the cost of this.





[cid:image002.png at 01D876A8.ED2AD460]

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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Wednesday, May 18, 2022 3:37 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



Checking in, did you want to schedule the call with Erin for next week or look at later this week?



Also, as we had discussed reviewing the contract. Please see the attached order form for your review.

If you have any questions, please let me know.



Best regards,

Ted



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 11, 2022 9:26 AM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



I'm guessing we better wait until the week of the 23rd.  She will be back mid-week next week but may not have the bandwidth to do this until the following week.  I will probably connect with her late this afternoon and I will confirm a time.  I will also work on numbers today.





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________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Wednesday, May 11, 2022 9:10 AM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Subject: RE: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



It was so nice to meet and speak with you last week.

Were you able to connect with Erin before she left regarding scheduling a meeting for next week?



Also, you were going to check on annual revenue numbers, were you able to confirm an estimate?



As we discussed, I can send you an order form to begin reviewing.



Best regards,

Ted



Ted Tollefson | Regional Director

Phone: 858.869.5438



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From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: May 5, 2022 7:11 PM
To: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>; Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Ted. I am open all morning. Send me an invite.   Thanks.



Jason Hetterle

________________________________

From: Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Sent: Thursday, May 5, 2022 2:12:24 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>; Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Hi Jason,



I am traveling today and between flights.

Are you available to speak tomorrow morning?

I am on pacific time with you.



Best regards

Ted

________________________________

From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: Thursday, May 5, 2022 9:20:01 AM
To: Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>; Davidson, Erin <EDavidson at wvc.edu<mailto:EDavidson at wvc.edu>>
Cc: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>; Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Thank you Lee,



Hi Ted,



I have some urgency to get this rolling.  If I can meet with you to establish a quote, sooner than later, I will be able to work on the finance side of things.



We are a previous customer and would like to get going as soon as possible.





[cid:image002.png at 01D876A8.ED2AD460]

   [cid:image003.png at 01D876A8.ED2AD460] <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DJlHe*2BE1*2BJ3ariXIkL6FHOKHpy5CIHI*2FogSh1uOGkP7w*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAvmRMW0w*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dkol4ZTP12N8Vf8j*2FrWOTNdsgcho*2BjbPBqOr*2BCJqQlFQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSoqKioqKioqKioqKioqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKioqJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_g__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioq!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu5kqFW1zQ%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nskmRuaKR6JJ%2FCfeET7srfpWPjPKUZ%2F8PHcTrX9%2FqXE%3D&reserved=0>

________________________________

From: Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>
Sent: Tuesday, May 3, 2022 5:02 PM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Cc: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>; Ted Tollefson <ttollefson at moderncampus.com<mailto:ttollefson at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



You don't often get email from lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>. Learn why this is important<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAM8eW6KQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvqzioeAdw06Pl4INhFfLMFq7tFIgELy6q*2Babvnh17H4*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8L5JCqypQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7Cc8d6f5850dce4ba03bbd08da336afbd5*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637878831855586080*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3D8vjysYjzVnSPHjP9sNrULEy7AeK6fIIBVimVGec2xso*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!n_am1Sh-UoO2GIX6-6Vx59lcpS7kz_9ExsiMkDbzDUxqYqeLsChMJZvj486TnZtcIh0hME3EurwJ3itBr2f4Mr7wlA*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C9fc1a3b2331e4761844b08da39d22ab7*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637885872168212793*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJ__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioq!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu4iJwO68Q%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=aOnyUMZJi%2BFRqQJ%2BE%2BwbRjhFM4zOWLeIxSJcZL4%2BwHQ%3D&reserved=0>

Hi Jason,



Please meet Ted Tollefson, cc’d, who oversees Lumens and can provide more information. Ted will reach out shortly to introduce himself and outline next steps.



Thank you!

Lee



On May 3, 2022, at 4:24 PM, Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>> wrote:



Jason,

I am working with your Account Manager, Lee, to connect you to the right person at Augusoft. We will get back to you as soon as possible.



Best,

Dani

________________________________

From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: Tuesday, May 3, 2022 14:34
To: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



I need to license Lumens.  We have made the decision to switch back from Campus CE.  I understand that Modern Campus acquired AugustSoft.



We would like to expedite the process. and I need quotes.





[cid:image002.png at 01D876A8.ED2AD460]

   [cid:image003.png at 01D876A8.ED2AD460] <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Dd3m9ifFsQgkt5swv*2F04MOdBzVYFeJAQS7dV103Vo0Nk*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJh795id8*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3Ds7XOR1OCoSinGGzreculAc3WLWeVTpezbSCxE2d3r7s*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSoqKioqKioqKioqKioqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSU__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioq!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu7oJFxbxA%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wU%2FPrWKsiN%2FUEVJ7podWsYY6cjJ8qhOyrKgk56d5wto%3D&reserved=0>

________________________________

From: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Sent: Tuesday, May 3, 2022 11:31 AM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



You don't often get email from dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>. Learn why this is important<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ2YVlU-4*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DsgScYHJxUvUg3PIlKmHu8tSCJqAYByxtSaS6NsZ*2Fj34*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlDagFOphQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C04c489d5a0274c8530bd08da2f05b93e*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873998903685224*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DGbovrZqJLsdY00B77fC1AXnfv5laKURpWIGjBuLrPtY*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!jDJR1lPef-yjmYyhpMcc37K3FCdFwFnR0cL4Ef_gmUnONQEkgj2EMMuhcWEH4CQvdIjtNH_wF5_BgH--v8I_fuLdGQ*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7Cc8d6f5850dce4ba03bbd08da336afbd5*7Ce6fe6e385ad94252a5__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioq!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu66KD4ZKg%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VAkLOf9PZnQHsaELumeG8vuQV5PWflPrV7qJrEX39Xs%3D&reserved=0>

Hi Jason,

What do you need, exactly? I may not be the right person to solve the issue but I can point you to the right person.

________________________________

From: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Sent: Tuesday, May 3, 2022 14:30
To: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Subject: Re: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



I have an immediate need.  Do you have time for a call today?





[cid:image002.png at 01D876A8.ED2AD460]

   [cid:image003.png at 01D876A8.ED2AD460] <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2Fap*2Ft-59584e83*2F*3Furl*3Dhttps*3A*2F*2Fteams.microsoft.com*2Fl*2Fmeetup-join*2F19*253ameeting_MDBiMDIyZGMtZDFmNC00NTE4LWE2MDEtNjdmMTAxYmVlZDVk*2540thread.v2*2F0*3Fcontext*3D*257b*2522Tid*2522*253a*2522fe590da2-8322-492d-a44c-32a1d698a506*2522*252c*2522Oid*2522*253a*25226eb54ebf-49e3-427f-be3f-f18d0fa08dd3*2522*257d*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DLVj0cuyqzmJshMbOBXO62bfU3au0y2wbVPylSGnKaoQ*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS4_4WidD-A*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3D*2BeyI0wRWicxFdH30QMNYN85fiGgBPabbvm23fsW*2BDjU*3D*26r__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKg!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu4B0WOlgQ%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vAevMklOT85GjCIdmmgLyL5qg9koyAUblW2IIcZQvgs%3D&reserved=0>

________________________________

From: Dani Schugg <dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>>
Sent: Tuesday, May 3, 2022 10:25 AM
To: Jason Hetterle <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Cc: Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>; Arianna Hartmann <ahartmann at moderncampus.com<mailto:ahartmann at moderncampus.com>>; Chris Hyman <chyman at moderncampus.com<mailto:chyman at moderncampus.com>>
Subject: [EXTERNAL]Re: Introducing our Customer Success Advocate + Professional Services at Signal Vine



You don't often get email from dschugg at moderncampus.com<mailto:dschugg at moderncampus.com>. Learn why this is important<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Faka.ms*2FLearnAboutSenderIdentification__*3B!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS49IKH3vsA*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DjH*2BmFreFjM1Ii5aI4XP1wXaelpzR4kKFMiOOCnmpHLE*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJQ!!CVJAgw2XxpAa!gmdjCUybf0IdUMGwxWesZijZ_KbXEqhnJq2zQAYrgLqQND5x4WDZevPVN26WG-dxLqoyACZ75hHAItdQIlyu9IIJ4-oFxlc*24*26data*3D05*7C01*7Cttollefson*40moderncampus.com*7C74ef90edfc034ac0689b08da2eb31fb9*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637873644127180074*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DxltZobqwI8kQ8MKw3sFQmL0I4McieU9GqyonTuPbKyo*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiUlKioqKioqKioqKioqKioqJSUqKiUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!lRuxNn0igfTeexlzKldEsZ5x6b5P3olfIMBR0AAWGAyUHkL6vuJ2AI2qoU1zgLd2NUrLo4KvIjigY9-rvlAubcQTtg*24*26data*3D__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioq!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu47U6BydA%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tIFGQkNSDWh%2FryEgg2RlE22lYO7yKoC2d8S7tPZgf0A%3D&reserved=0>

Hi Jason,

I hope you're doing well! I'm writing to check in and see if we can get a call scheduled in the next couple of weeks to discuss your remaining professional services hours. These engagements are crucial resources that are included in your contract; we want to make sure you're getting the most out of your usage!



Here <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fnam10.safelinks.protection.outlook.com%2F%3Furl%3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fnam10.safelinks.protection.outlook.com*2F*3Furl*3Dhttps*3A*2F*2Furldefense.com*2Fv3*2F__https*3A*2F*2Fcalendly.com*2Fdschugg*2F30min__*3B!!CVJAgw2XxpAa!mHvQhHXYcqk6xybzX6nwxP6yHXzjZD-vlXdaQvJyOhk_XuIoAXSzsl7BOUEH6040APXDraUdufWET9N43cb40w*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C68adc9178123422c689408da2d32fdbe*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871994292328828*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DvF*2B*2BU27zudIiGlFdiDGvSmk48mzGiMzpMj2YsNMgvkc*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSUl!!CVJAgw2XxpAa!kj8McElwN50gjFAbACGv3GJ1JGhQDhbquNZ_ntZba-anUV5EjjLLm2fGMFQGcsdb9gwD4s8JzSKuS48yT93qvQ*24*26data*3D05*7C01*7Cdschugg*40moderncampus.com*7C106209b200f446fd06b808da2d339bb1*7Ce6fe6e385ad94252a59a231e8149caf7*7C1*7C0*7C637871996928243596*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000*7C*7C*7C*26sdata*3DugfaUh1Y1MmlEEK*2BzMmofyOw*2FyuhbcED0e5O*2FGwFvM0*3D*26reserved*3D0__*3BJSUlJSUlJSUlJSUqKioqKioqKioqKiolJSoqKioqKioqKioqKioqKiUlKioqJSUlJSUlJSUlJSUlJSUlJSUlJSUlJSU!!CVJAgw2XxpAa!gmdjC__%3BJSUlJSUlJSUlJSUqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKioqKg!!CVJAgw2XxpAa!iiVxS2yoFN18_eKeZamAteOq8Ep9khbHkzt3yw5h-xN6UPtwX66Vqq_CcNiGbaWr3NHFJ2x4AJ81aHy1hu7kKSXsuA%24&data=05%7C01%7CjHenkle%40wvc.edu%7Ced77cab6994640aa169808da456d81b2%7Cfe590da28322492da44c32a1d698a506%7C0%7C0%7C637898634095443506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dynk1x0weMgEeZKuOXVqTummxrlnpJ4IvUotJbUrm0c%3D&reserved=0> is my availability in the coming weeks - please book a 30-min window that works best for you!



I'm here to answer any questions you may have.



All my best,

________________________________

From: Dani Schugg
Sent: Tuesday, March 8, 2022 15:58
To: jhetterle at wvc.edu<mailto:jhetterle at wvc.edu> <jhetterle at wvc.edu<mailto:jhetterle at wvc.edu>>
Cc: Lee Crittenberger <lcrittenberger at moderncampus.com<mailto:lcrittenberger at moderncampus.com>>; Arianna Hartmann <ahartmann at moderncampus.com<mailto:ahartmann at moderncampus.com>>; Chris Hyman <chyman at moderncampus.com<mailto:chyman at moderncampus.com>>
Subject: Introducing our Customer Success Advocate + Professional Services at Signal Vine



Good afternoon Jason,

My name is Dani Schugg and I am the Customer Success Advocate at Modern Campus. I work with Signal Vine customers like yourself to ensure their success using Signal Vine on campus.



I wanted to bring it to your attention that you have 20 hours of Professional Services included in your current contract. I would love to discuss the goals you hope to achieve through these engagements and how we can help you reach them moving forward.



Please let me know if a 30-min phone call on any of the days/times below will work for you:

Tuesday 3/15 - between 2:30-3:30pm EST

Monday 3/21 - 1pm or 1:30pm EST



I am excited to strengthen the success relationship between Wenatchee Valley College and Modern Campus!



CAUTION: This email originated from an external source. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking a link or opening any attachments. If you are unsure, contact the WVC IT Help Desk at x6550 (509-682-6550) or email helpdesk at wvc.edu<mailto:helpdesk at wvc.edu> for assistance and guidance.

Per Washington State law, this e-mail communication may be subject to public disclosure. Unauthorized review, use or disclosure of this information is strictly prohibited. If you are not the intended recipient, please notify the sender immediately and promptly delete the message. Thank you
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