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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Colleagues: here is more on the topic of meeting student technology needs, from our Educational Technology Director Mark Jenkins.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> <img width="77" height="53" style="width:.8055in;height:.5555in" id="Picture_x0020_3" src="cid:image006.jpg@01D61ECD.EC5C4FD0" alt="Joe"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:10.55pt;text-autospace:none"><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Joe Holliday<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Director, Student Services<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#1F497D"><a href="mailto:jholliday@sbctc.edu"><span style="color:#0563C1">jholliday@sbctc.edu</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">•
o: 360-704-4334 • f: 360-704-4418</span><span style="font-family:"Franklin Gothic Book",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.sbctc.edu/"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">sbctc.edu</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">• Twitter:
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://twitter.com/SBCTCWashington"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">@SBCTCWashington</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">
• Facebook: </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.facebook.com/wasbctc/"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif">@WASBCTC</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F3864">SBCTC Vision:<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F3864"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F3864">“Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic
justice in service to our diverse communities.” <o:p></o:p></span></i></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Mark Jenkins <mjenkins@sbctc.edu>
<br>
<b>Sent:</b> Thursday, April 30, 2020 8:55 AM<br>
<b>To:</b> Grant Rodeheaver <grodeheaver@sbctc.edu>; Carli Schiffner <cschiffner@sbctc.edu>; Joe Holliday <jholliday@sbctc.edu><br>
<b>Subject:</b> Re: Technology Infrastructure<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">The Ed Tech side is concerned with the same issues -- the system is most fragile around wifi and 4G access, and faculty have understandably adopted video
instruction to a much greater degree than every before.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">We did some analysis of Panopto (our video instruction platform) usage this week; we believe that we're seeing usage climbing at an average, system-wide,
of 4% per week. Faculty are uploading Zoom recordings to Panopto to take advantage of its auto-captioning features as well.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">That's all good, but we'll be seeing storage overages in the next month that are higher than what we've seen in the past. It also creates a spike in the
need for accessibility measures such as live captioning to supplement what colleges are able to do with closed captioning.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">In the next phase of this, the emerging best practice (nationwide and in our colleges) is to try to de-emphasize high-bandwidth video instruction and train
faculty in better practice, more accessible asynchronous instruction. However, I think we'll still see video instruction increase at the same rate probably through Fall quarter.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Given this, I agree with Grant that the infrastructure priority is getting students good devices, adequate bandwidth, and secure connections for the next
six months. The learning technologies are pretty resilient so far, but the infrastructure is problematic.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Mark<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#757B80">Mark Jenkins</span></b><span style="font-family:"Calibri",sans-serif">,
<span style="color:#757B80">Director</span><br>
<span style="color:#D05C12">Educational Technology</span>|<span style="color:#757B80">Open Education</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif;color:#D05C12">Accessible Technology</span><span style="font-family:"Calibri",sans-serif;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:#757B80">Initiatives</span><span style="font-family:"Calibri",sans-serif;color:olive"><br>
</span><span style="font-family:"Calibri",sans-serif;color:#757B80">Washington State Board for</span><span style="font-family:"Calibri",sans-serif;color:black">
</span><span style="font-family:"Calibri",sans-serif;color:#D05C12">Community & Technical Colleges</span><span style="font-family:"Calibri",sans-serif;color:black"><br>
<br>
</span><span style="font-family:"Calibri",sans-serif;color:#757B80"><a href="mailto:mjenkins@sbctc.edu">mjenkins@sbctc.edu</a></span><span style="font-family:"Calibri",sans-serif;color:black"><br>
</span><span style="font-family:"Calibri",sans-serif;color:#757B80">360.704-4363</span><span style="font-family:"Calibri",sans-serif;color:black"><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Grant Rodeheaver <<a href="mailto:grodeheaver@sbctc.edu">grodeheaver@sbctc.edu</a>><br>
<b>Sent:</b> Thursday, April 30, 2020 8:39 AM<br>
<b>To:</b> Carli Schiffner <<a href="mailto:cschiffner@sbctc.edu">cschiffner@sbctc.edu</a>>; Joe Holliday <<a href="mailto:jholliday@sbctc.edu">jholliday@sbctc.edu</a>>; Mark Jenkins <<a href="mailto:mjenkins@sbctc.edu">mjenkins@sbctc.edu</a>><br>
<b>Subject:</b> Re: Technology Infrastructure</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Here's another link I meant to include: <a href="https://cybersecurity.wa.gov/news/phishing-attacks-use-coronavirus-outbreak-trick-victims">https://cybersecurity.wa.gov/news/phishing-attacks-use-coronavirus-outbreak-trick-victims</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">-Grant<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Grant Rodeheaver <<a href="mailto:grodeheaver@sbctc.edu">grodeheaver@sbctc.edu</a>><br>
<b>Sent:</b> Thursday, April 30, 2020 8:35 AM<br>
<b>To:</b> Carli Schiffner <<a href="mailto:cschiffner@sbctc.edu">cschiffner@sbctc.edu</a>>; Joe Holliday <<a href="mailto:jholliday@sbctc.edu">jholliday@sbctc.edu</a>>; Mark Jenkins <<a href="mailto:mjenkins@sbctc.edu">mjenkins@sbctc.edu</a>><br>
<b>Subject:</b> Re: Technology Infrastructure</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">This is a little tricky, in that our colleges aren't all using the same software. That said, there is a lot of overlap, good communication and sharing going on.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">The ITC has pulled together weekly ITC COVID-19 Response Discussions. (Heidi Wasem at Columbia Basin is hosting)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Primary topics have been:<o:p></o:p></span></p>
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<span style="font-family:"Calibri",sans-serif">Zoom Licenses, security, use guidance<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">Device allocation: ChromeBooks/Laptops -Loaners for students and staff.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">Internet access for staff and students: Mobile Hot-Spots / providing links to local internet providers w/ free or reduced programs; and businesses who provide free WiFi in their parking lots / (some) colleges are
providing WiFi in designated parking lots to provide access from your car...(when you don't have access at home).<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span style="font-family:"Calibri",sans-serif">Software deployments and instruction tools/training<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Other issues include:<o:p></o:p></span></p>
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<span style="font-family:"Calibri",sans-serif">Patch management: Making sure staff are following guidance to ensure their 'work' laptops are getting the security updates. And sharing best practices for their personal computers at home.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<span style="font-family:"Calibri",sans-serif">Phishing scams are always a significant risk; A remote workforce may make us more vulnerable; Asking staff to be diligent and careful. When in doubt call your IT dept.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Here's a good link regarding Phishing: <a href="https://cybersecurity.wa.gov/news/phish-day">https://cybersecurity.wa.gov/news/phish-day</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Let me know if you have any questions.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">-Grant<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Carli Schiffner <<a href="mailto:cschiffner@sbctc.edu">cschiffner@sbctc.edu</a>><br>
<b>Sent:</b> Thursday, April 30, 2020 8:12 AM<br>
<b>To:</b> Joe Holliday <<a href="mailto:jholliday@sbctc.edu">jholliday@sbctc.edu</a>>; Grant Rodeheaver <<a href="mailto:grodeheaver@sbctc.edu">grodeheaver@sbctc.edu</a>>; Mark Jenkins <<a href="mailto:mjenkins@sbctc.edu">mjenkins@sbctc.edu</a>><br>
<b>Subject:</b> Technology Infrastructure</span> <o:p></o:p></p>
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<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">HI Grant and Mark,<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Joe and I were on a call with WSSSC leaders today.
<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">There is an interest in knowing more about statewide efforts for technology opps and support in this new reality of COVID 19…<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Any updates?<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Best,<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Carli<o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xxxmsonormal" style="text-autospace:none"><!--[if gte vml 1]><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="Compass" style='position:absolute;margin-left:0;margin-top:0;width:45pt;height:84.75pt;z-index:251658240;mso-wrap-distance-left:6pt;mso-wrap-distance-top:0;mso-wrap-distance-right:6pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f">
<v:imagedata src="cid:image002.jpg@01D61EC7.24503610" o:title="image002.jpg@01D61EC7" />
<w:wrap type="square"/>
</v:shape><![endif]--><![if !vml]><img width="60" height="113" style="width:.625in;height:1.1805in" src="cid:image008.jpg@01D61ECD.EC5C4FD0" align="left" hspace="8" alt="Compass" v:shapes="_x0000_s1026"><![endif]><span style="font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Carli
Schiffner, Ph.D.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Medium",sans-serif;color:#003764">Deputy Executive Director of Education</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">Washington State Board for Community and Technical Colleges</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxmsonormal" style="line-height:10.55pt;text-autospace:none"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><a href="mailto:jyoshiwara@sbctc.edu">cschiffner@sbctc.edu</a>
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003561"> </span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">• o: 360-704-4353 • c: 509-</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#1F497D">6</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">83-2963</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.sbctc.edu/"><span style="font-size:10.0pt">sbctc.edu</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003561">
</span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">• Twitter:
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://twitter.com/SBCTCWashington"><span style="font-size:10.0pt">@SBCTCWashington</span></a></span><span style="font-size:10.0pt;font-family:"Franklin Gothic Book",sans-serif;color:#003764">
• Facebook: </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.facebook.com/wasbctc/"><span style="font-size:10.0pt">@WASBCTC</span></a><o:p></o:p></span></p>
<p class="xxxmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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