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<p class="MsoNormal">This is the message I got:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The connection has timed out<o:p></o:p></p>
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<p class="MsoNormal">An error occurred during a connection to openurl.ebscohost.com.<o:p></o:p></p>
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<p class="MsoNormal">Elena Bianco, Systems & Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">Skagit Valley College<o:p></o:p></p>
<p class="MsoNormal">2405 E. College Way<o:p></o:p></p>
<p class="MsoNormal">Mount Vernon, WA 98273<o:p></o:p></p>
<p class="MsoNormal">(360)416-7624<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Traci Taylor<br>
<b>Sent:</b> Thursday, May 19, 2022 2:09 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [EXTERNAL*]-[Wactclc-primo] Unable to Access EBSCO Articles in Primo<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is anyone having issues with accessing articles from EBSCO in Primo? I have tried accessing a few articles with no success. I keep getting the error message below.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="367" height="332" style="width:3.8229in;height:3.4583in" id="Picture_x0020_1" src="cid:image002.jpg@01D86B8C.99705920"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I am able to access the article, <a href="https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_swepub_primary_oai_prod_swepub_kib_ki_se_121672833">
Late presentation of HIV infection: a consensus definition</a>, in EBSCO directly, but not through Primo.<o:p></o:p></p>
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<p class="MsoNormal">Thanks in advance for your help, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Traci<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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</v:shapetype><v:shape id="Picture_x0020_5" o:spid="_x0000_s1026" type="#_x0000_t75" alt="image002.jpg@01D7901D" href="https://www.btc.edu/" style='position:absolute;margin-left:0;margin-top:0;width:52.5pt;height:86.25pt;z-index:251659264;visibility:visible;mso-wrap-style:square;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:4.5pt;mso-wrap-distance-top:0;mso-wrap-distance-right:4.5pt;mso-wrap-distance-bottom:0;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:line;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page' o:allowoverlap="f" o:button="t">
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</v:shape><![endif]--><![if !vml]><a href="https://www.btc.edu/"><img border="0" width="70" height="115" style="width:.7291in;height:1.1979in" src="cid:image003.jpg@01D86B8C.99705920" align="left" hspace="6" alt="image002.jpg@01D7901D" v:shapes="Picture_x0020_5"></a><![endif]><a name="_Hlk82444055"><b><span style="mso-fareast-language:KO">Traci
Taylor, MLS</span></b></a><span style="mso-bookmark:_Hlk82444055"><span style="mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="mso-bookmark:_Hlk82444055"><b><span style="color:black;mso-fareast-language:KO">Lead Librarian</span></b></span><span style="mso-bookmark:_Hlk82444055"><span style="mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"></span><a href="http://www.btc.edu/"><span style="mso-bookmark:_Hlk82444055"><span style="color:#0076A8;mso-fareast-language:KO">Bellingham Technical College</span></span><span style="mso-bookmark:_Hlk82444055"></span></a><span style="mso-bookmark:_Hlk82444055"><span style="mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"><span style="color:black;mso-fareast-language:KO">3028 Lindbergh Ave. | Bellingham, WA 98225</span></span><span style="mso-bookmark:_Hlk82444055"><span style="mso-fareast-language:KO"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"><span style="color:black">Phone:
</span><span style="color:#0076A8">360.752.8488 </span><span style="color:black">| Office:
</span><span style="color:#0076A8">CC 327</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-top:1.0pt"><span style="mso-bookmark:_Hlk82444055"><span style="font-size:9.0pt;mso-fareast-language:KO"> <i><span style="color:#0076A8">BTC provides student-centered, high-quality professional technical education</span></i></span></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO">
</span></span><span style="mso-bookmark:_Hlk82444055"><i><span style="font-size:9.0pt;color:#0076A8;mso-fareast-language:KO">for today’s needs and tomorrow’s opportunities.</span></i></span><span style="mso-bookmark:_Hlk82444055"><span style="font-size:12.0pt;font-family:"Gulim",sans-serif;mso-fareast-language:KO"><o:p></o:p></span></span></p>
<span style="mso-bookmark:_Hlk82444055"></span>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">This email is not from a
<strong><span style="font-family:"Arial",sans-serif">Skagit Valley College</span></strong> email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding
to this email..<o:p></o:p></span></p>
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