<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle21
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">In case anyone else runs into this…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It sounds like the issue with me not receiving an email to reset my support password was that between my ProQuest admin account and my Ex Libris Salesforce account, they had two different email addresses listed (<a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a>
and <a href="mailto:aherman@oc.ctc.edu">aherman@oc.ctc.edu</a>) and so it defaulted to not activating either one.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">After support correctly guessed which one I would want activated, I am now in…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><b>Amy Herman<o:p></o:p></b></p>
<p class="MsoNormal">Library Faculty | Olympic College<o:p></o:p></p>
<p class="MsoNormal">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a> | 360-475-7256<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Follow us on:<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/olympiccollegelibraries/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="23" height="23" style="width:.2358in;height:.2358in" id="Picture_x0020_4" src="cid:image001.png@01D7D60F.1B9608F0"></span></a><a href="https://www.tiktok.com/@oclibraries"><span style="color:#1F497D;text-decoration:none"><img border="0" width="22" height="22" style="width:.2264in;height:.2264in" id="Picture_x0020_5" src="cid:image002.png@01D7D60F.1B9608F0"></span></a><span style="color:#1F497D"> </span><a href="https://www.instagram.com/oclibraries/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="21" height="21" style="width:.2169in;height:.2169in" id="Picture_x0020_6" src="cid:image003.png@01D7D60F.1B9608F0"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Herman, Amy <br>
<b>Sent:</b> Tuesday, November 9, 2021 9:38 AM<br>
<b>To:</b> WACTCLC Alma Discussion <wactclc-alma@lists.ctc.edu>; WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> RE: [EXTERNAL] - [Wactclc-alma] New Alma / Primo SalesForce (support) site is live<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone else been unsuccessful resetting your ProQuest/EL support portal password? I am having the issue that others have been reporting out on Alma-L, that they never receive a reset email, after requesting the password reset…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve tried three times over the last two days, and also sent a message to ProQuest support email, which has yet to be answered.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><b>Amy Herman<o:p></o:p></b></p>
<p class="MsoNormal">Library Faculty | Olympic College<o:p></o:p></p>
<p class="MsoNormal">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a> | 360-475-7256<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Follow us on:<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/olympiccollegelibraries/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="23" height="23" style="width:.2358in;height:.2358in" id="Picture_x0020_1" src="cid:image001.png@01D7D60F.1B9608F0"></span></a><a href="https://www.tiktok.com/@oclibraries"><span style="color:#1F497D;text-decoration:none"><img border="0" width="22" height="22" style="width:.2264in;height:.2264in" id="Picture_x0020_2" src="cid:image002.png@01D7D60F.1B9608F0"></span></a><span style="color:#1F497D"> </span><a href="https://www.instagram.com/oclibraries/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="21" height="21" style="width:.2169in;height:.2169in" id="Picture_x0020_3" src="cid:image003.png@01D7D60F.1B9608F0"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Monday, November 8, 2021 10:45 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>>; WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [EXTERNAL] - [Wactclc-alma] New Alma / Primo SalesForce (support) site is live<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #030303 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:10.0pt;background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">To log in, you just first need to reset your SalesForce password, by entering your username (should be your email address) here:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="https://support.proquest.com/s/login/ForgotPassword"><span style="color:#0563C1">https://support.proquest.com/s/login/ForgotPassword</span></a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="http://www.wactclc.org/">http://www.wactclc.org</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>