<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Hi Leslie:</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
No reports like that from Skagit. I am accessing Primo remotely and it seems to be working normally, even with my sketchy internet at home...</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<p style="margin-top:0px; margin-bottom:0px"></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
Elena Bianco</p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
Systems & Technical Services Librarian</p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
<span style="margin:0px; font-size:12pt">Skagit Valley College Library</span></p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
2405 E. College Way</p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
Mount Vernon, WA 98273</p>
<p style="margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start">
<br>
</p>
<p style="margin-top:0px; margin-bottom:0px"><br>
</p>
<br>
<span style="font-size:10pt"></span></div>
</div>
</div>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu> on behalf of Lesley Caldwell <LCaldwell@pierce.ctc.edu><br>
<b>Sent:</b> Friday, October 15, 2021 1:39 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [Wactclc-primo] Anyone else hearing reports of Primo slowness?</font>
<div> </div>
</div>
<div lang="EN-US">
<div class="x_WordSection1">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
We’re hearing from library faculty and students that Primo is running really slow, specifically during Zoom classes. Here’s an example:</p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<i><span style="color:black">One issue I've heard about a three times now from students is that they try to search along in Primo and are either unable to type into the search bar, or they search and get no results. I haven't been able to troubleshoot that
in the sessions, though it has me wondering if some devices are not so friendly for using zoom+Primo?</span></i></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
</p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
Here's another report:</p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<i><span style="color:black">I have definitely been experiencing slow Primo, both during and outside of library sessions, including times when I can't click in the search box. It's almost like it's still loading the page in the background or something and eventually
it corrects itself, except it happens even after the page has been loaded for a while. During the evening sessions the last 2 nights this came up for both me and the students, with one of the students suggesting that it was because so many of them were using
it at the same time.</span></i></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color:black"> </span></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color:black">I looked on Primo-L, and there are reports of the Browse function being slow in Primo, but nothing else. Just curious if y’all are seeing Primo running slow too.</span></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color:black"> </span></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color:black">Thanks!</span></p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
</p>
<table class="x_MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 3.75pt 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:13.5pt; font-family:"Arial",sans-serif; color:#900027">Lesley Caldwell</span></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<i><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">Systems and Instruction Librarian</span></i><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333"></span></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">Pierce College</span></b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333"></span></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt; padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#900027">p:</span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">253-840-8420</span></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt; padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#900027">a:</span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">1601 39th Ave SE, Puyallup, WA 98374</span></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt; padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#900027">w:</span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333"><a href="http://www.pierce.ctc.edu/"><span style="color:#333333">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#900027">e:</span><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333"> LCaldwell@pierce.ctc.edu</span></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:3.75pt 0in 7.5pt 0in">
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-size:12.0pt; font-family:"Times New Roman",serif"><img border="0" width="270" height="48" id="x_Picture_x0020_1" alt="pierce college logo" style="width:2.8125in; height:.5in" data-outlook-trace="F:1|T:1" src="cid:image001.png@01D7C1C9.B9CB1380"></span></p>
</td>
</tr>
<tr>
<td width="323" colspan="2" valign="top" style="width:15.0pt; padding:0in 0in 0in 0in">
</td>
</tr>
<tr>
<td colspan="2" valign="top" style="padding:6.0pt 0in 7.5pt 0in"></td>
</tr>
</tbody>
</table>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
</p>
<p class="x_MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
</p>
</div>
</div>
</div>
</body>
</html>