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<span style="font-family: Calibri, Helvetica, sans-serif;">This is interesting. We have the article in Primo, and both eLibrary and Research Library full text links work. The CDI record in our Primo is the same as the one in BTC's Primo:</span><br>
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<div style="margin:0px;font-size:12pt"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">Highline</span></div>
<div style="margin:0px;font-size:12pt"><span style="margin:0px;font-size:15px;font-family:"Source Sans Pro", "Helvetica Neue", Helvetica, Arial, sans-serif;color:rgb(58, 58, 58);background-color:rgb(255, 255, 255);display:inline !important"><a href="https://sbctc-highline.primo.exlibrisgroup.com/permalink/01STATEWA_HCC/1d6ao31/cdi_proquest_miscellaneous_2371858590" style="margin:0px"><span style="margin:0px;font-size:12pt;font-family:Calibri, Helvetica, sans-serif;color:rgb(0, 0, 238);background-color:rgba(0, 0, 0, 0)">https://sbctc-highline.primo.exlibrisgroup.com/permalink/01STATEWA_HCC/1d6ao31/</span><span style="margin:0px;font-size:12pt;font-family:Calibri, Helvetica, sans-serif;color:rgb(0, 0, 238);background-color:rgb(255, 255, 0)">cdi_proquest_miscellaneous_2371858590</span><span style="margin:0px;font-size:12pt;font-family:Calibri, Helvetica, sans-serif;background-color:rgb(255, 255, 0)"></span></a></span><br>
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<div style="margin:0px;font-size:12pt"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">BTC</span></div>
<div style="margin:0px;font-size:12pt"><a href="https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_proquest_miscellaneous_2371858590" style="margin:0px"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/</span><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif;background-color:rgb(255, 255, 0)">cdi_proquest_miscellaneous_2371858590</span></a><br>
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<span style="margin:0px;font-size:12pt;font-family:Calibri, Arial, Helvetica, sans-serif"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">However, in our PNX record I see the correct ProQuest ID " <pqid>2370752214</pqid>" while in BTC's
PNX record the ProQuest ID is "<pqid>2371858590</pqid>", which is the number in the CDI record ID. Same thing in CTO: Highline's shows <u:key id="rft_pqid">2370752214</u:key> while BTC's shows <u:key id="rft_pqid">2371858590</u:key> in the debugger output.</span></span></div>
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I don't know if this is related at all, but I have the field "We subscribe to only some titles in this collection" set to "No" in the CDI tab of both eLibrary and Research Library. </div>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt;">Naoko</span></div>
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Highline College</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu> on behalf of Guidry, Wade <WadeG@bigbend.edu><br>
<b>Sent:</b> Tuesday, March 9, 2021 5:27 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</font>
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And here’s an interesting exercise that illustrates this morning’s discussion about the link resolver troubleshooting parameter.</p>
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If I use the displayCTO=true parameter on the citation being discussed, I can see that the constructed openURL link for the article (in BTC’s Primo) is:</p>
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<span style="font-family:"Courier New"">http://sbctc-btcctc.primo.exlibrisgroup.com/view/uresolver/01STATEWA_BTC/openurl?rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.epage=180&rft.volume=59&rft.place=United States&rft_id=info:doi/10.3928/01484834-20200220-15&rfr_id=info:sid/primo.exlibrisgroup.com-proquest_cross&rft.jtitle=The
Journal of nursing education&rft.genre=article&rft.issue=3&rft.pages=179-180&vid=01STATEWA_BTC:BELLINGHAM&rft.date=2020-03-01&rft.spage=179<b>&rft_pqid=2371858590</b>&rft.au=Sakraida, Teresa J&rft.atitle=Writing-in-the-Discipline With Instructional Scaffolding
in an RN-to-BSN Nursing Research Course<b>&rft_dat=<proquest_cross>2371858590</proquest_cross></b>&rft.issn=0148-4834&rft.eissn=1938-2421</span></p>
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If I simply remove the variables in the URL that reference the ProQuest ID (from Primo), I get this:</p>
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<span style="font-family:"Courier New"">http://sbctc-btcctc.primo.exlibrisgroup.com/view/uresolver/01STATEWA_BTC/openurl?rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.epage=180&rft.volume=59&rft.place=United States&rft_id=info:doi/10.3928/01484834-20200220-15&rfr_id=info:sid/primo.exlibrisgroup.com-proquest_cross&rft.jtitle=The
Journal of nursing education&rft.genre=article&rft.issue=3&rft.pages=179-180&vid=01STATEWA_BTC:BELLINGHAM&rft.date=2020-03-01&rft.spage=179&rft.au=Sakraida, Teresa J&rft.atitle=Writing-in-the-Discipline With Instructional Scaffolding in an RN-to-BSN Nursing
Research Course&rft.issn=0148-4834&rft.eissn=1938-2421</span></p>
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If I navigate to that second URL, and use the Bellingham ezproxy credentials, I actually get to the article in ProQuest.</p>
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I wouldn’t expect anyone to go through this exercise for each failed citation. You can simply open a case with the appropriate permalink and proxy credentials.</p>
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But this exercise does illustrate a bit about how the citation linking works under the hood. And how sensitive it can be to the metadata being used. It also confirms that ProQuest ID mismatch is the issue here.</p>
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It seems like the ProQuest platform, on its side, should check the DOI and PMID at least, before giving up after a ProQuest ID mismatch. That’s a little surprising to me. But I guess if ProQuest sees a ProQuest ID in an incoming OpenURL link, it doesn’t bother
to look past it? That’s only a guess.</p>
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Wade Guidry</p>
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Library Consortium Services Manager, WACTCLC</p>
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<a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a></p>
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(509) 760-4474</p>
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<a href="http://www.wactclc.org/">http://www.wactclc.org</a></p>
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<a href="https://calendly.com/wactclcalmaprimo/">Schedule a meeting with me</a></p>
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<a href="https://bigbend.zoom.us/j/8763410457">My Zoom Instant Meeting Link</a></p>
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<b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu> <b>On Behalf Of </b>
Elena Bianco<br>
<b>Sent:</b> Tuesday, March 9, 2021 4:47 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</p>
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<b><span style="color:#A57D03">CAUTION:</span></b> Originated outside our network. Do not click links or open attachments unless you validate the sender.</p>
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<span style="font-size:12.0pt; color:black">OK. Great. Thanks, Wade for you help! I will open a case now...</span></p>
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<p style="background:white"><span style="font-size:12.0pt; color:black">Elena Bianco</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black"> </span></p>
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<b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade <<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Tuesday, March 9, 2021 4:43 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</span> </p>
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Sorry, I meant what happens if you follow the links in Primo?</p>
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But I know the answer to that now.</p>
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Traci, I saw your case, with the ezproxy credentials (nice job) and tried it myself to see the results.</p>
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When I go through Primo, ProQuest reports document not found.</p>
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But if I then search ProQuest for the article title, I find the article.</p>
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(Elena, you should open a ticket as well, just with the Skagit permalink, credentials for EZProxy, and the fact that the article isn’t found in ProQuest, even though you have access to it in your ProQuest account, and can find it in ProQuest if you search by
the title.)</p>
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What I can see is that the ProQuest document ID in the Primo citation (2371858590) is different than the ProQuest ID in the ProQuest citation for the article of the same name (2370752214).</p>
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That’s the root cause of the issue, a mismatch in ProQuest identifiers in use, and why the CDI citation is not found in ProQuest.</p>
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I’m looking at the link resolver augmentations in Alma to see if they might be of help. But if ProQuest is only checking the ProQuest identifier, that’s probably not going to matter.</p>
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I may end up opening a more general SF case on this issue, after I find some more ProQuest article citations in the CDI where there is a ProQuest ID # mismatch between the CDI and the ProQuest proper platform.</p>
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Wade Guidry</p>
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Library Consortium Services Manager, WACTCLC</p>
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<a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a></p>
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(509) 760-4474</p>
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<a href="http://www.wactclc.org/">http://www.wactclc.org</a></p>
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<a href="https://calendly.com/wactclcalmaprimo/">Schedule a meeting with me</a></p>
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<a href="https://bigbend.zoom.us/j/8763410457">My Zoom Instant Meeting Link</a></p>
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<b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Elena Bianco<br>
<b>Sent:</b> Tuesday, March 9, 2021 4:02 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</p>
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<b><span style="color:#A57D03">CAUTION:</span></b> Originated outside our network. Do not click links or open attachments unless you validate the sender.</p>
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<span style="font-size:12.0pt; color:black">Hi Wade:</span></p>
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<span style="font-size:12.0pt; color:black">When I go in through Proquest, I get to the article no problem...</span></p>
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<p style="background:white"><span style="font-size:12.0pt; color:black">Elena Bianco</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black"> </span></p>
<p style="background:white"><span style="font-size:12.0pt; color:black"> </span></p>
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<b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade <<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Tuesday, March 9, 2021 3:55 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</span> </p>
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Traci / Elena,</p>
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The ‘Source’ listed in the Primo citation tells you which collection in Alma Primo expects to offer access to the citation.</p>
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In both of your environments, sources listed are eLibrary and Research Library.</p>
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So far, so good.</p>
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Both of those collections are link resolver based, so “<span class="x_xxdisplaytablecell"><span style="font-size:10.5pt; background:white">We subscribe to only some titles in this collection” should be set to “yes”.</span></span></p>
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Because the collections are activated in the CZ, the “CDI search activation status” doesn’t really matter.
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“Do not show as Full Text available in CDI even if active in Alma” should only be selected / set to ‘yes’ if you are trying to suppress duplicate ebook records. Otherwise, it should be left unchecked.</p>
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What happens when you follow the eLibrary and ProQuest Research Library links in the Primo citation? Do you go through your ezproxy, and end up on the vendor site, but with a ‘not found’ message?</p>
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Wade Guidry</p>
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Library Consortium Services Manager, WACTCLC</p>
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<a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a></p>
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(509) 760-4474</p>
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<a href="http://www.wactclc.org/">http://www.wactclc.org</a></p>
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<a href="https://calendly.com/wactclcalmaprimo/">Schedule a meeting with me</a></p>
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<a href="https://bigbend.zoom.us/j/8763410457">My Zoom Instant Meeting Link</a></p>
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<b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Traci Taylor<br>
<b>Sent:</b> Tuesday, March 9, 2021 2:56 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</p>
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<b><span style="color:#A57D03">CAUTION:</span></b> Originated outside our network. Do not click links or open attachments unless you validate the sender.</p>
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<span style="font-size:12.0pt; color:black">I think we should submit a case. This one appears to be more involved than the ones I have submitted in the past. Is it possible to create a case for those libraries that are experiencing this problem? Or should we
do this individually? </span></p>
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<b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>><br>
<b>Sent:</b> Tuesday, March 9, 2021 11:51 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</span> </p>
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<span style="font-size:12.0pt; color:black">One more thing that makes this even more confusing, when I go to ProQuest, and type in a search for this same title, Writing in the Discipline with instructional scaffolding in an RN-to-BSN Nursing Research Course,
we actually DO have access to it in ProQuest and I can get the pdf. It says the databases in ProQuest that have it are ProQuest Research Library and eLibrary, which are the links that show up in Promo, except when I click on those links in Primo, it says I
don't have access to it.</span></p>
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<span style="font-size:12.0pt; color:black">So, now I really don't know what's going on here or how to fix it. Should I open a case with Ex Libris???</span></p>
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<p style="background:white"><span style="font-size:12.0pt; color:black">Elena Bianco</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black"> </span></p>
<p style="background:white"><span style="font-size:12.0pt; color:black"> </span></p>
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<b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>><br>
<b>Sent:</b> Tuesday, March 9, 2021 11:41 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] [EXTERNAL*]- False Positive Citations</span> </p>
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<span style="font-size:12.0pt; color:black">Hi Traci:</span></p>
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<span style="font-size:12.0pt; color:black">We had the same problem! </span></p>
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<span style="font-size:12.0pt; color:black"> I remember Wade talking about this in the call and I noticed that in the collections that had the problem, I did not have the box checked that says "Do not show as Full Text available in CDI even if active in Alma."
I did check "Yes" to the statement that we subscribe to only some of the titles. </span></p>
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<span style="font-size:12.0pt; color:black">My question is should we be checking the box that says "Do not show as Full Text available...?"</span></p>
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<span style="font-size:12.0pt; color:black">I have the hardest time with some of the terminology that Ex Libris uses...</span></p>
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<p style="background:white"><span style="font-size:12.0pt; color:black">Elena Bianco</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>
<p style="background:white; text-align:start"><span style="font-size:12.0pt; color:black"> </span></p>
<p style="background:white"><span style="font-size:12.0pt; color:black"> </span></p>
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<b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Traci Taylor <<a href="mailto:ttaylor@btc.edu">ttaylor@btc.edu</a>><br>
<b>Sent:</b> Tuesday, March 9, 2021 10:57 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [EXTERNAL*]-[Wactclc-primo] False Positive Citations</span> </p>
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<span style="font-size:12.0pt; color:black">Hi Wade, </span></p>
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<span style="font-size:12.0pt; color:black; background:white">Are we still reporting false positives to you? Here is an article that is a false positive for <a href="https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_proquest_miscellaneous_2371858590" title="https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_proquest_miscellaneous_2371858590">Writing-in-the-Discipline
With Instructional Scaffolding in an RN-to-BSN Nursing Research Course</a>. The article is in ProQuest and eLibrary. ELibrary is a ProQuest product. </span></p>
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<span style="font-size:12.0pt; color:black; background:white">Thanks, </span></p>
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<span style="font-size:12.0pt; color:black; background:white">Traci</span></p>
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<span style="font-size:12.0pt; color:#0076A8">Traci Taylor, MLS<br>
</span><i><span style="font-size:12.0pt; color:black; font-weight:normal">Lead Librarian<br>
</span></i><span style="color:black"><a href="http://www.btc.edu/"><span style="font-size:12.0pt; color:#0076A8; font-weight:normal">Bellingham Technical College</span><span style="font-size:12.0pt; color:#1F497D; font-weight:normal"><br>
</span></a></span><span style="font-size:12.0pt; color:black; font-weight:normal">3028 Lindbergh Ave.
</span><span style="font-size:10.5pt; color:black; font-weight:normal">|</span><span style="font-size:12.0pt; color:black; font-weight:normal"> Bellingham, WA 98225<br>
Call: </span><span style="font-size:12.0pt; color:#0076A8; font-weight:normal">360.752.8488
</span><span style="font-size:10.5pt; color:black; font-weight:normal">|</span><span style="font-size:12.0pt; color:black; font-weight:normal"> Office:
</span><span style="font-size:12.0pt; color:#0076A8; font-weight:normal">CC 327<br>
Connectedness • Professionalism • Integrity </span></h3>
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<span style="font-size:12.0pt; color:black">The Library is</span><b><span style="font-size:12.0pt; color:#0076A8"> </span></b><b><span style="font-size:12.0pt; color:#C00000">OPEN online</span></b><span style="font-size:12.0pt; color:#0076A8">.</span><span style="font-size:12.0pt; color:#2E74B5"> </span><span style="font-size:12.0pt; color:black"><a href="https://btc.ctc.libguides.com/QuickHelp"><span style="color:#2E74B5">Online
Resources and Help Available from the BTC Library<br>
</span></a>Need help? <a href="https://askwa.libanswers.com/widget_chat.php?hash=bc35573cec49a83226b25e7a450c6e8c">
<span style="color:#2E74B5">Ask the Library</span></a></span></p>
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