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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Good thought, Dan.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I spent a good hour on Friday going through all the configurations I thought might relate to Tammy’s issue, including recreating search scopes, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I wasn’t able to resolve the issue, and Tammy had opened an SF ticket already that I asked to be escalated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">As of this morning, we’re still not seeing CDI search results for Yakima.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’ll be interested to learn what the issue ultimately turns out to be, and will certainly share.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In any past broken search scope issues we’ve experienced, I’ve always been able resolve them by recreating the underlying scope. But that’s typically been related
to scopes for physical materials.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">My best guess for what’s going on with this one is some kind of broken connection between Yakima’s Primo VE instance and their related CDI activations as represented
in the CDI index.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Stay tuned…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Wade Guidry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">WACTCLC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Library Consortium Services Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu"><span style="color:#1F497D">wadeg@bigbend.edu</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://www.wactclc.org/"><span style="color:#1F497D">http://www.wactclc.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">509.760.4474<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;background:white">Pronouns: he/him/his</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-alma <wactclc-alma-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Friday, November 6, 2020 9:46 AM<br>
<b>To:</b> WACTCLC Alma Discussion <wactclc-alma@lists.ctc.edu><br>
<b>Cc:</b> WACTCLC Primo Discussion <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-alma] Primo Articles scope has zero results<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b> Originated outside our network. Do not click links or open attachments unless you validate the sender.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hey Tammy, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">In Alma, what does it show under Discovery - Search Profiles? Do you still see the CentralIndex there? If so, is it also active on the MyInst_and_CI scope? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Dan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Nov 5, 2020 at 3:11 PM Tammy Siebenberg <<a href="mailto:tsiebenberg@yvcc.edu">tsiebenberg@yvcc.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Suddenly in Primo when we do an everything search or limit to our articles scope, we get zero articles. I haven’t made any changes to our configuration.
What is wrong and how do I fix it?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Tammy</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#A93439">Tammy R. Siebenberg, MLIS</span></b><o:p></o:p></p>
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<i><span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Director of Library & Media Services</span></i><o:p></o:p></p>
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<b><span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Yakima Valley College</span></b><o:p></o:p></p>
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<span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">509.574.4984</span><o:p></o:p></p>
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<span style="font-size:11.0pt"><a href="mailto:tsiebenberg@yvcc.edu" target="_blank"><span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#A93439">tsiebenberg@yvcc.edu</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:11.0pt"><a href="http://yvcc.edu/" target="_blank"><span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#A93439">yvcc.edu</span></a></span><o:p></o:p></p>
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<span lang="es-419" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Hispanic-Serving Institution</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt"><img border="0" width="85" height="42" style="width:.8854in;height:.4375in" id="gmail-m_7941598026131670866Picture_x0020_1" src="cid:image001.jpg@01D6B676.2358B2E0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Regards, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dan Moore<o:p></o:p></p>
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<p class="MsoNormal">Systems and Collections Librarian<o:p></o:p></p>
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<p class="MsoNormal">Edmonds College Library <o:p></o:p></p>
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<p class="MsoNormal">(425) 640-1526<o:p></o:p></p>
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<p class="MsoNormal">Pronouns: he, him, his<o:p></o:p></p>
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