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Elena,</div>

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You'll use this same class to add bold or change the font of that text. I would take a look at

<a href="https://css-tricks.com/snippets/css/css-font-families/" title="https://css-tricks.com/snippets/css/css-font-families/">

font families</a> and see which one you like as the super bold one. Here's what I think you want: </div>

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<span style="margin: 0px; font-family: "Times New Roman", Times, serif, serif, EmojiFont; background-color: rgb(255, 255, 255)">/*changes font of AskWA */<br>

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font-weight: 800;<br>

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font-family: Helvetica;</div>

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<div><span style="font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0);">You can try putting this in the widget builder in Springshare, but I suspect you'll have to add it to your CSS file at the very end and zip it into your customization

 package. Let me know how it works out!</span></div>

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<b><span style="color:rgb(0,104,94)">Lauren V. Bryant, MLIS</span></b></p>

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<span style="font-size:10pt; color:black">Priority Associate Librarian</span></p>

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<span style="font-size:10pt; color:black">Ray Howard Library</span></p>

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<b><span style="font-size:10pt; color:black">Shoreline Community College</span></b></p>

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<a href="http://library.shoreline.edu/" target="_blank" rel="noopener noreferrer" style="color:purple"><span style="font-size:10pt; color:black">Library.Shoreline.Edu</span></a><span style="font-size:10pt; color:black"> |</span><a href="tel:206-546-4774" target="_blank" rel="noopener noreferrer" style="color:purple"><span style="font-size:10pt; color:black"> 206.

 546.4774</span></a><span style="font-size:10pt; color:black"></span></p>

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<span style="font-size:10pt; color:black">Reference T, W, TH 1:30 - 7:30</span></p>

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<span style="font-size:10pt; color:black">Pronouns: she, her</span></p>

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<span style="font-size:10pt; font-family:"Segoe UI Emoji",sans-serif; color:black">🌐</span><span style="font-size:10pt; color:black"> </span><a href="https://www.laurenthelibrarian.com/" target="_blank" rel="noopener noreferrer" style="color:purple"><span style="font-size:10pt">LaurentheLibrarian.com</span></a><span style="font-size:10pt; color:black"></span></p>

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<span style="font-size:10pt; color:black"><img border="0" height="152" width="197" id="x__x0000_i1025" alt="Shoreline Community College logo" src="https://www.shoreline.edu/communications-marketing/identity-guidelines/images/logo-color-color.png"></span><span style="font-size:10pt; color:black"></span></p>

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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Wactclc-alma <wactclc-alma-bounces@lists.ctc.edu> on behalf of Elena Bianco <Elena.Bianco@skagit.edu><br>

<b>Sent:</b> Friday, May 29, 2020 11:26 AM<br>

<b>To:</b> 'WACTCLC Alma Discussion' <wactclc-alma@lists.ctc.edu>; WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>

<b>Subject:</b> [Wactclc-alma] LibChat Widget in Primo</font>

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Hi Everyone:</div>

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Lauren Bryant at Shoreline very kindly shared with me a link on the Developer's Network that talks about how to add the

<a href="https://developers.exlibrisgroup.com/blog/embedding-springshare-libchat-widget-into-the-primo-nu/" title="https://developers.exlibrisgroup.com/blog/embedding-springshare-libchat-widget-into-the-primo-nu/">

LibChat Slide widget to Primo</a>. I remember Amy saying that there were some accessibility issues with it not working with screen readers, which is a concern, but just in case you are interested in adding it, here's how to do it. These are directions that

 I sent to Greg over at Lake Washington. Wade suggested I forward them to the list, so here you go...</div>

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<ol>

<li>Go to Discovery in Alma and choose Configure Views. Then, choose to Edit your view:</li></ol>

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2. Then, go to the last tab that's called Manage Customization Package, then click on Download Current View Customization Package.</div>

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That will download a Zipped file. Save the Zipped file someplace and unzip it.</div>

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3. Then, go to the folder called js and open the custom.js folder using something like WordPad or Notepad (not WORD)</div>

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Then, edit that file, putting this code in there right after the 'use strict';</div>

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(function () {</p>

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<span>    </span>"use strict";</p>

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<span>    </span>'use strict';</p>

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/*----------below is the code for libchat-----------*/</p>

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<span>                </span>// Adds the chat button</p>

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<span>                </span>(function() {</p>

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<span>                                </span>var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = 'true';</p>

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<span>                                </span>lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +<span> </span></p>

<p style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0px; font:11px "Courier New"; margin:0px">

'v2.libanswers.com/load_chat.php?hash=bcda802129b1ee716f9f14a23b360d1b';</p>

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<br>

</p>

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<span>                                </span>var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);</p>

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<span>                </span>})();</p>

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Then, save your file, rezip the package and reload it using the Upload Customization package:</div>

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Then, it should show up. One thing to note (my cautionary tale, 'cause you know that's what I'm all about): If you use a MAC, it will add some invisible files and Alma won't let you reload it. So, if at all possible use a PC. If you do have a Mac, Wade can

 help. He helped me.</div>

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We used the left-side widget and that seems to work pretty well because it still shows up when a record is linked to:</div>

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<img size="34492" tabindex="-1" width="541.089754356498" height="129.6905444847021" style="width:541.09px; height:129.691px" data-outlook-trace="F:2|T:2" src="cid:41d5884c-5971-4221-b8bc-5a8c1d44b910"><br>

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The only thing I don't like is that our service is called "Ask a Librarian" and it ends up being small text and I can't figure out how to make it bold, so I may have to change the text to "Ask Us!" so it's easier to read...</div>

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So, good luck with that, everyone. Super excited to have this service working in Primo.</div>

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Take care,</div>

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Elena</div>

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Elena Bianco</p>

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Systems & Technical Services Librarian</p>

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<span style="margin:0px; font-size:12pt">Skagit Valley College Library</span></p>

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2405 E. College Way</p>

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Mount Vernon, WA 98273</p>

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<b style="font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start"><i><span style="margin:0px; font-size:11pt; color:rgb(87,6,6); background-color:rgb(255,255,255); display:inline!important">Stay connected and follow </span></i><span style="margin:0px; font-size:11pt; color:rgb(87,6,6)"><i><span style="margin:0px">SVC

 libraries</span></i></span></b><i style="font-family:Calibri,Arial,Helvetica,sans-serif; text-align:start"><span style="margin:0px; font-size:11pt; color:rgb(87,6,6); background-color:rgb(255,255,255); display:inline!important"><b> on Facebook or Instagram.</b></span></i>

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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bem, Greg <Greg.Bem@lwtech.edu><br>

<b>Sent:</b> Friday, May 29, 2020 10:29 AM<br>

<b>To:</b> Elena Bianco <Elena.Bianco@skagit.edu><br>

<b>Subject:</b> RE: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments</font>

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Hey Elena,</p>

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What was your process for adding the side widget to all Primo pages?</p>

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(I may have missed a thread in the Alma listserv!)</p>

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Thanks,</p>

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Greg</p>

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<b><span style="font-size:9.0pt; color:#0070C0">Greg Bem, MLIS</span></b><span style="font-size:14.0pt"></span></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Faculty Library Coordinator</span></b></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Library Learning Commons</span></b><span style="font-size:14.0pt"></span></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Lake Washington Inst. Of Technology</span></b><span style="font-size:14.0pt"></span></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Pronouns: <i>he/him/his</i></span></b></p>

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<b><i><span style="font-size:9.0pt; color:#0070C0"> </span></i></b></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Vice President, AFT 3533, ’19-‘20</span></b><span style="font-size:14.0pt"></span></p>

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<span style="font-size:9.0pt; color:black"> </span><span style="font-size:14.0pt"></span></p>

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<b><span style="font-size:9.0pt; color:black">Contact Info</span></b><span style="font-size:14.0pt"></span></p>

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<span style="color:#1F497D"><a href="mailto:greg.bem@lwtech.edu%0d"><span style="font-size:9.0pt">greg.bem@lwtech.edu</span></a></span><span style="font-size:14.0pt"></span></p>

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<span style="font-size:9.0pt; color:black">425-739-8100 xt.8898</span><span style="font-size:14.0pt"></span></p>

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<span style="color:#1F497D"><a href="http://www.lwtech.edu/campus-life/library"><span style="font-size:9.0pt">http://www.lwtech.edu/campus-life/library</span></a></span></p>

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<span style="font-size:9.0pt; color:#1F497D"> </span></p>

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<b><span style="font-size:9.0pt; color:#1F497D">Chat with me on <a href="https://teams.microsoft.com/">

<span style="color:#0563C1">Microsoft Teams</span></a>, or</span></b></p>

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<b><span style="font-size:9.0pt; color:#1F497D">Chat with librarians 24/7 on <a href="https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1">

<span style="color:#0563C1">Ask a Librarian</span></a></span></b><b><span style="font-size:9.0pt"></span></b></p>

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<b>From:</b> Elena Bianco <Elena.Bianco@skagit.edu> <br>

<b>Sent:</b> Friday, May 29, 2020 9:31 AM<br>

<b>To:</b> Bryant, Lauren <lbryant@shoreline.edu>; Bem, Greg <Greg.Bem@lwtech.edu><br>

<b>Subject:</b> Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments</p>

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<b><span style="font-size:12.0pt; font-family:"Arial",sans-serif; color:black">EXTERNAL SENDER: Use caution with links and attachments</span></b><span style="color:black">

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<span style="font-size:12.0pt; color:black">HI Lauren:</span></p>

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<span style="font-size:12.0pt; color:black">I got it added this morning, and I added the left side widget because of what you said about the right and because the right-side widget gets covered over when you open a record. If it's on the left, it's still visible

 when someone opens the record.</span></p>

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<span style="font-size:12.0pt; color:black"><img border="0" width="931" height="395" id="x_x_Picture_x0020_2" style="width:9.6979in; height:4.1145in" data-outlook-trace="F:3|T:3" src="cid:image001.png@01D635A4.0F096170"></span><span style="font-size:12.0pt; color:black"></span></p>

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<span style="font-size:12.0pt; color:black">Elena Bianco</span></p>

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<span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>

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<span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>

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<span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>

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<span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>

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<b><i><span style="color:#570606; background:white">Stay connected and follow </span></i></b><b><i><span style="color:#570606">SVC libraries<span style="background:white"> on Facebook or Instagram.</span></span></i></b><span style="font-size:12.0pt; color:black">

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<b><span style="color:black">From:</span></b><span style="color:black"> Bryant, Lauren <<a href="mailto:lbryant@shoreline.edu">lbryant@shoreline.edu</a>><br>

<b>Sent:</b> Thursday, May 28, 2020 7:33 PM<br>

<b>To:</b> Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>>;

<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a> <<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a>><br>

<b>Subject:</b> Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments</span>

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<span style="font-size:12.0pt; color:#1F497D">We added ours to primo last week and I noticed that the side tab widget blocked the "go" button on mobile view. You'll know what I mean if you try that side widget. Anyways I had to add 200 px on padding to move

 it down a little. This is how we have it now: <a href="https://sbctc-shoreline.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_SHORLINE:SHORELINE&lang=en">

https://sbctc-shoreline.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_SHORLINE:SHORELINE&lang=en</a><br>

<br>

 let me know if you want to do the same and I can help! </span></p>

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<b><span style="color:#00685E">Lauren V. Bryant, MLIS</span></b></p>

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<span style="font-size:10.0pt; color:black">Priority Associate Librarian</span></p>

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<span style="font-size:10.0pt; color:black">Ray Howard Library </span><span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">🏫</span><span style="font-size:10.0pt; color:black"></span></p>

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<b><span style="font-size:10.0pt; color:black">Shoreline Community College</span></b></p>

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<span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">💻</span><span style="font-size:10.0pt; color:black"><a href="http://library.shoreline.edu/" target="_BLANK翿"><span style="color:black">Library.Shoreline.Edu</span></a></span></p>

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<span style="font-size:10.0pt; color:black">Reference</span><span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">📑</span><span style="font-size:10.0pt; color:black"> T, W, TH 1:30 - 7:30</span></p>

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<span style="font-size:10.0pt; color:black">Pronouns: she, her </span><span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">👩</span><span style="font-size:10.0pt; color:black">‍</span><span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">🏫</span><span style="font-size:10.0pt; color:black"></span></p>

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<span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">📚</span><span style="font-size:10.0pt; color:black"><a href="https://www.laurenthelibrarian.com/" target="_BLANK翿">LaurentheLibrarian.com</a></span></p>

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<span style="font-size:10.0pt; color:black"><img border="0" width="100" height="77" id="x_x__x0000_i1034" alt="shoreline logo" style="width:1.0416in; height:.802in" src="http://www.shoreline.edu/communications-marketing/identity-guidelines/images/email-logo100.png"></span><span style="font-size:10.0pt; color:black"><br>

<br>

Sent from my mobile device.</span></p>

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<b>From:</b> Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>><br>

<b>Sent:</b> Thursday, May 28, 2020 6:59 PM<br>

<b>To:</b> Bryant, Lauren; <a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a><br>

<b>Subject:</b> Re: [EXTERNAL*]-Re: [Clams-l] Video Reference appointments</p>

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<span style="font-size:12.0pt; color:black">Hi Lauren:</span></p>

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<span style="font-size:12.0pt; color:black">Thanks for the info. No, we don't have a chat with a librarian button in Canvas. That's a great idea!</span></p>

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<span style="font-size:12.0pt; color:black">I'm in the process of getting chat reference widgets ready to go for when we go live tomorrow and plan to put them on all of the library's pages. Currently, they are only on the Ask a Librarian page, which has been

 linked from the library's home page...</span></p>

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<span style="font-size:12.0pt; color:black">I also want to try and get them in Primo and as many of our databases as will allow such a thing...</span></p>

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<span style="font-size:12.0pt; color:black">Thanks!</span></p>

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<span style="font-size:12.0pt; color:black">Elena Bianco</span></p>

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<span style="font-size:12.0pt; color:black">Systems & Technical Services Librarian</span></p>

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<span style="font-size:12.0pt; color:black">Skagit Valley College Library</span></p>

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<span style="font-size:12.0pt; color:black">2405 E. College Way</span></p>

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<span style="font-size:12.0pt; color:black">Mount Vernon, WA 98273</span></p>

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<b><i><span style="color:#570606; background:white">Stay connected and follow </span></i></b><b><i><span style="color:#570606">SVC libraries<span style="background:white"> on Facebook or Instagram.</span></span></i></b><span style="font-size:12.0pt; color:black">

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<b><span style="color:black">From:</span></b><span style="color:black"> Bryant, Lauren <<a href="mailto:lbryant@shoreline.edu">lbryant@shoreline.edu</a>><br>

<b>Sent:</b> Thursday, May 28, 2020 6:48 PM<br>

<b>To:</b> Elena Bianco <<a href="mailto:Elena.Bianco@skagit.edu">Elena.Bianco@skagit.edu</a>>;

<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a> <<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a>><br>

<b>Subject:</b> [EXTERNAL*]-Re: [Clams-l] Video Reference appointments</span> </p>

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<span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Hi Greg and Elena,</span></p>

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<span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">I'm not sure if Leslie wants me to share this on the listserv, but our incoming chat reference was really really high in April (96 incoming students from Shoreline), but it dropped

 down to 32 incoming chats this month and we think it's because our eLearning department removed the "Chat with a Librarian" button in Canvas. </span></p>

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<span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Greg, do you guys have a button like that for your instructors? Elena, do you? I'd love to get some data from other colleges to help convince them to reinstate it. Our incoming

 reference questions dropped so low when they removed it! Thanks for your help!</span></p>

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<b><span style="color:#00685E">Lauren V. Bryant, MLIS</span></b></p>

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<span style="font-size:10.0pt; color:black">Priority Associate Librarian</span></p>

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<span style="font-size:10.0pt; color:black">Ray Howard Library</span></p>

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<b><span style="font-size:10.0pt; color:black">Shoreline Community College</span></b></p>

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<a href="http://library.shoreline.edu/" target="_blank"><span style="font-size:10.0pt; color:black">Library.Shoreline.Edu</span></a><span style="font-size:10.0pt; color:black"> |</span><a href="tel:206-546-4774" target="_blank"><span style="font-size:10.0pt; color:black"> 206.

 546.4774</span></a></p>

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<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:10.0pt; color:black">Reference T, W, TH 1:30 - 7:30</span></p>

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<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:10.0pt; color:black">Pronouns: she, her</span></p>

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<span style="font-size:10.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black">🌐</span><span style="font-size:10.0pt; color:black"> </span><a href="https://www.laurenthelibrarian.com/" target="_blank"><span style="font-size:10.0pt; color:purple">LaurentheLibrarian.com</span></a></p>

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<span style="font-size:10.0pt; color:black"><img border="0" width="197" height="152" id="x_x__x0000_i1033" alt="Shoreline Community College logo" style="width:2.052in; height:1.5833in" src="https://www.shoreline.edu/communications-marketing/identity-guidelines/images/logo-color-color.png"></span></p>

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<span style="color:#201F1E"> </span></p>

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<span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black"> </span></p>

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<div class="x_x_MsoNormal" align="center" style="margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; text-align:center">

<hr size="2" width="98%" align="center">

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<div id="x_x_x_x_divRplyFwdMsg">

<p class="x_x_MsoNormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="color:black">From:</span></b><span style="color:black"> Clams-l <<a href="mailto:clams-l-bounces@lists.ctc.edu">clams-l-bounces@lists.ctc.edu</a>> on behalf of Bem, Greg via Clams-l <<a href="mailto:clams-l@lists.ctc.edu">clams-l@lists.ctc.edu</a>><br>

<b>Sent:</b> Thursday, May 28, 2020 5:05 PM<br>

<b>To:</b> College and Media Librarians of WA <<a href="mailto:clams-l@lists.ctc.edu">clams-l@lists.ctc.edu</a>><br>

<b>Cc:</b> Bem, Greg <<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a>>; Jen Stutesman <<a href="mailto:coffeediva1965@gmail.com">coffeediva1965@gmail.com</a>>;

<a href="mailto:j.stutesman@bellevuecollege.edu">j.stutesman@bellevuecollege.edu</a> <<a href="mailto:j.stutesman@bellevuecollege.edu">j.stutesman@bellevuecollege.edu</a>><br>

<b>Subject:</b> Re: [Clams-l] Video Reference appointments</span> </p>

<div>

<p class="x_x_MsoNormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

 </p>

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<div>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

Also, I can’t speak for my colleagues, but I’ve noticed that adding the 15/30/45 minute reference sessions for individuals and small groups on top of the 5-8 other Zoom meetings each day ends up becoming really fatiguing, so I’m trying to figure out how to

 figure the work energy balance piece.</p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

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<b><span style="font-size:9.0pt; color:#0070C0">Greg Bem, MLIS</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Faculty Library Coordinator</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Library Learning Commons</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Lake Washington Inst. Of Technology</span></b></p>

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<b><span style="font-size:9.0pt; color:#0070C0">Pronouns: <i>he/him/his</i></span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><i><span style="font-size:9.0pt; color:#0070C0"> </span></i></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Vice President, AFT 3533, ’19-‘20</span></b></p>

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<span style="font-size:9.0pt; color:black"> </span></p>

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<b><span style="font-size:9.0pt; color:black">Contact Info</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="color:#1F497D"><a href="mailto:greg.bem@lwtech.edu%0d"><span style="font-size:9.0pt">greg.bem@lwtech.edu</span></a></span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:9.0pt; color:black">425-739-8100 xt.8898</span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="color:#1F497D"><a href="http://www.lwtech.edu/campus-life/library"><span style="font-size:9.0pt">http://www.lwtech.edu/campus-life/library</span></a></span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:9.0pt; color:#1F497D"> </span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#1F497D">Chat with me on <a href="https://teams.microsoft.com/">

<span style="color:#0563C1">Microsoft Teams</span></a>, or</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#1F497D">Chat with librarians 24/7 on <a href="https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1">

<span style="color:#0563C1">Ask a Librarian</span></a></span></b></p>

</div>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

 </p>

<div>

<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b>From:</b> Clams-l <<a href="mailto:clams-l-bounces@lists.ctc.edu">clams-l-bounces@lists.ctc.edu</a>>

<b>On Behalf Of </b>Bem, Greg via Clams-l<br>

<b>Sent:</b> Thursday, May 28, 2020 5:01 PM<br>

<b>To:</b> College and Media Librarians of WA <<a href="mailto:clams-l@lists.ctc.edu">clams-l@lists.ctc.edu</a>><br>

<b>Cc:</b> Bem, Greg <<a href="mailto:Greg.Bem@lwtech.edu">Greg.Bem@lwtech.edu</a>>; Jen Stutesman <<a href="mailto:coffeediva1965@gmail.com">coffeediva1965@gmail.com</a>>;

<a href="mailto:j.stutesman@bellevuecollege.edu">j.stutesman@bellevuecollege.edu</a><br>

<b>Subject:</b> Re: [Clams-l] Video Reference appointments</p>

</div>

</div>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

 </p>

<ol start="1" type="1" style="margin-bottom:0in; margin-top:0in">

<li class="x_x_xxxmsolistparagraph" style="margin-right:0in; margin-left:0in; font-size:11pt; font-family:Calibri,sans-serif; margin-top:0in; margin-bottom:0in; margin-bottom:.0001pt; mso-list:l0 level1 lfo1">

We have stopped doing drop-in hours. We only do appointments now.</li><li class="x_x_xxxmsolistparagraph" style="margin-right:0in; margin-left:0in; font-size:11pt; font-family:Calibri,sans-serif; margin-top:0in; margin-bottom:0in; margin-bottom:.0001pt; mso-list:l0 level1 lfo1">

As-needed basis depending on how we encounter the student. Sometimes they reach out to a specific librarian directly.</li><li class="x_x_xxxmsolistparagraph" style="margin-right:0in; margin-left:0in; font-size:11pt; font-family:Calibri,sans-serif; margin-top:0in; margin-bottom:0in; margin-bottom:.0001pt; mso-list:l0 level1 lfo1">

N/A</li></ol>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

 </p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Greg Bem, MLIS</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Faculty Library Coordinator</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Library Learning Commons</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Lake Washington Inst. Of Technology</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Pronouns: <i>he/him/his</i></span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><i><span style="font-size:9.0pt; color:#0070C0"> </span></i></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<b><span style="font-size:9.0pt; color:#0070C0">Vice President, AFT 3533, ’19-‘20</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:9.0pt; color:black"> </span></p>

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<b><span style="font-size:9.0pt; color:black">Contact Info</span></b></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="color:#1F497D"><a href="mailto:greg.bem@lwtech.edu%0d"><span style="font-size:9.0pt">greg.bem@lwtech.edu</span></a></span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:9.0pt; color:black">425-739-8100 xt.8898</span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="color:#1F497D"><a href="http://www.lwtech.edu/campus-life/library"><span style="font-size:9.0pt">http://www.lwtech.edu/campus-life/library</span></a></span></p>

<p class="x_x_xxxmsonormal" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif">

<span style="font-size:9.0pt; color:#1F497D"> </span></p>

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<b><span style="font-size:9.0pt; color:#1F497D">Chat with me on <a href="https://teams.microsoft.com/">

<span style="color:#0563C1">Microsoft Teams</span></a>, or</span></b></p>

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<b><span style="font-size:9.0pt; color:#1F497D">Chat with librarians 24/7 on <a href="https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1">

<span style="color:#0563C1">Ask a Librarian</span></a></span></b></p>

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<b>From:</b> Clams-l <<a href="mailto:clams-l-bounces@lists.ctc.edu">clams-l-bounces@lists.ctc.edu</a>>

<b>On Behalf Of </b>Jen Stutesman via Clams-l<br>

<b>Sent:</b> Thursday, May 28, 2020 3:53 PM<br>

<b>To:</b> <a href="mailto:clams-l@lists.ctc.edu">clams-l@lists.ctc.edu</a><br>

<b>Cc:</b> Jen Stutesman <<a href="mailto:coffeediva1965@gmail.com">coffeediva1965@gmail.com</a>>;

<a href="mailto:j.stutesman@bellevuecollege.edu">j.stutesman@bellevuecollege.edu</a><br>

<b>Subject:</b> [Clams-l] Video Reference appointments</p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Hi collective mind! </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">I'd like to know how everyone else is scheduling their librarians to do Video Chat, if you're doing that. I went and re-read the archives from last month, about whether you were

 Zooming and how not to be Zoom bombed, but I'd like more detail about who and how you schedule librarians and students for Video Reference interactions. As a reminder, here is what I found from the archive: </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">LWTC, RTC, Highline, Skagit Valley use Zoom.</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Pierce College uses ConEx Cranium Cafe instead of Zoom.</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Highline uses MS Booking to schedule</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Highline does not have general drop-in Zoom hours, just scheduled ones.</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Shoreline uses LibCal to schedule.</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Skagit Valley uses Google Forms to schedule.</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Most campuses who do offer Video reference require the student or faculty to login through their ezproxy *first* to prevent Zoombombing. </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">So, here are my questions: </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">1. Does your library do *just* scheduled Video Reference appointments, unscheduled Drop-In appointments, or both? </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">2. Are the librarians scheduled *separately* for Video Reference shifts from their Library Chat shifts? Or, on a rotating "as-needed" basis when you receive a request?</span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">3. If you do schedule librarians to do Video Reference shifts, who gets scheduled? Just Full Time librarians? Full and Part Time? Just Permanent librarians? Permanent and Temporary? </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">Thanks everyone!! </span></p>

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<span style="font-size:18.0pt; font-family:"Verdana",sans-serif; color:#4C1130">-jen</span></p>

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<span style="font-family:"Arial Narrow",sans-serif; color:#4C1130">-Jen Stutesman, MLIS</span></p>

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<span style="font-family:"Arial Narrow",sans-serif; color:#4C1130">Temporary Reference Librarian, Bellevue College</span></p>

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<span style="font-family:"Georgia",serif; color:#181818">"</span><span style="font-family:"Lato",sans-serif; color:#2B2B2B">The United States’ history of racism should not be erased or modified, just because some find it difficult to come to terms with, or

 because it names people whose generational wealth and power is entwined with that racism. In fact, it is this constant desire to whitewash the past that dooms us to repeat it." </span></p>

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<span style="font-family:"Lato",sans-serif; color:#2B2B2B">-- Erin Shigaki, <a href="https://tinyurl.com/scy9anb" target="_blank">https://tinyurl.com/scy9anb</a></span></p>

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<span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:black">This email is not from a

<strong><span style="font-family:"Arial",sans-serif">Skagit Valley College</span></strong> email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding

 to this email..</span></p>

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