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<div>I see 8 ebsco ebook collections activated in Big Bend Alma, all with the same name:</div>
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<div style="padding-left:36pt;">eBooks EBSCO (Ebscohost Ebooks Comprehensive Academic Collection (North America))</div>
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<div>I'm not sure what the difference is in each of those, or which one is causing you issues.</div>
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<div>However, one recent issue with Ebsco ebook collections has been discrepancies in the code used in the "dbase" URL parameter when attempting to navigate to an ebook title at Ebsco from Primo.</div>
<div>I'm not sure what causes the issue, but there is a remedy.</div>
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<div>For the affected collection, you can override the parser set up in the collections service in Alma, by editing the collection service (“Linking” tab of the edit service page).</div>
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<div>For example, if the collection is using the following parser:</div>
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<div style="padding-left:36pt;">url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO & dbase=e025xna</div>
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<div>Edit the service and add a parser override with the old netlibrary dbase. The only change is the code specified for the dbase parameter:</div>
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<div style="padding-left:36pt;">url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO & dbase=nlebk</div>
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<div>Save the change, do a new search in Primo, and retry.</div>
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<div>Wade Guidry</div>
<div>WACTCLC</div>
<div>Library Consortium Services Manager</div>
<div>wadeg@bigbend.edu </div>
<div><a href="http://www.wactclc.org">http://www.wactclc.org</a></div>
<div>509.760.4474</div>
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<div>Pronouns: he/him/his</div>
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<div>-----Original Message-----<br>
From: Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>] On Behalf Of Kitchens, Rhonda<br>
Sent: Monday, March 30, 2020 11:09 AM<br>
To: WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
Subject: [Wactclc-primo] My eBooks EBSCO are resolving to the ADMIN . Sign in page... Re: [External] EBSCO eBooks & Linking Issues</div>
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<div>CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.</div>
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<div>My eBooks EBSCO off campus access is resolving to the system EBSCO ADMIN sign in page and not our BBCC login. The link we use in Databases A-Z is working normally.</div>
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<div>I see there had been issues in Feb, but not this one. Is anyone else having this issue? What's my next move?</div>
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<div>Thank you.</div>
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<div>Rhonda K. Kitchens</div>
<div>Librarian</div>
<div><a href="mailto:RhondaK@bigbend.edu<rhondak@bigbend.edu">RhondaK@bigbend.edu<rhondak@bigbend.edu</a>></div>
<div><<a href="mailto:KathleenD@bigbend.edu">mailto:KathleenD@bigbend.edu</a>></div>
<div> </div>
<div>509.793.2354</div>
<div>877.745.1212</div>
<div><a href="http://www.bigbend.edu<http://www.bigbend.edu/">www.bigbend.edu<http://www.bigbend.edu/</a>></div>
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<div>Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</div>
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<div>________________________________</div>
<div>From: Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade <<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>></div>
<div>Sent: Thursday, February 27, 2020 8:20 AM</div>
<div>To: WACTCLC Primo discussions; 'WACTCLC Alma Discussion'</div>
<div>Subject: Re: [Wactclc-primo] [External] EBSCO eBooks & Linking Issues</div>
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<div>ATTENTION: This email contains links. Please follow best practices before clicking on links</div>
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<div>As of this morning, the Ebsco ebook linking issue has been resolved by ExLibris.</div>
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<div>So, if you had put in the temporary parser override workaround that I shared earlier this week, you should remove that override now.</div>
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<div>Wade Guidry</div>
<div>WACTCLC</div>
<div>Library Consortium Services Manager</div>
<div><a href="mailto:wadeg@bigbend.edu<mailto:wadeg@bigbend.edu">wadeg@bigbend.edu<mailto:wadeg@bigbend.edu</a>></div>
<div><a href="http://www.wactclc.org<http://www.wactclc.org/">http://www.wactclc.org<http://www.wactclc.org/</a>></div>
<div>509.760.4474</div>
<div> </div>
<div>Pronouns: he/him/his</div>
<div> </div>
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<div>From: Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>] On Behalf Of Herman, Amy</div>
<div>Sent: Tuesday, February 25, 2020 9:06 AM</div>
<div>To: WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>></div>
<div>Subject: Re: [Wactclc-primo] [External] EBSCO eBooks & Linking Issues</div>
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<div>ATTENTION: This email contains links. Please follow best practices before clicking on links I found that my Ebsco ebooks in Primo are all resolving to the Ebsco Psychology and Behavioral Sciences Collection instead of the eBook Collection (EBSCOhost).
I have yet to encounter any actual error messages like you have, and many books actually do open correctly (although with the wrong database showing in Ebsco). But some open to a completely different article rather than the ebook. All of our 14,000 Ebsco
ebooks are purchased titles, we don’t get any from subscriptions.</div>
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<div>So many people have opened cases and they are well aware of the issue, so I’m planning to just wait to see what they figure out.</div>
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<div>Amy Herman</div>
<div>Library Faculty | Olympic College</div>
<div>1600 Chester Avenue | Bremerton, WA 98337 <a href="mailto:aherman@olympic.edu<mailto:aherman@olympic.edu">aherman@olympic.edu<mailto:aherman@olympic.edu</a>> | 360-475-7256</div>
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<div>From: Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu<mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu<mailto:wactclc-primo-bounces@lists.ctc.edu</a>>> On Behalf Of Traci Taylor</div>
<div>Sent: Tuesday, February 25, 2020 8:51 AM</div>
<div>To: WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu<mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu<mailto:wactclc-primo@lists.ctc.edu</a>>></div>
<div>Subject: [External][Wactclc-primo] EBSCO eBooks & Linking Issues</div>
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<div>Caution: This email originated from outside OC. Please be very cautious of links in emails that take you outside the college and ask you to provide your OC credentials. If unsure, call the IT Help Desk @ 360.475.7600. Thank you.</div>
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<div>Hi All,</div>
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<div>I have seen a lot of conversation on ALMA-L, [ALMA-L] EBSCOhost ebooks - Link resolver going to wrong database. I noticed this with our own EBSCO eBook collections yesterday (Academic and Clinical eBooks). Today, I tested this by searching a title, Emergency
Imaging: A Practical Guide<<a href="https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/5ik1d1/alma992319516902804">https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/5ik1d1/alma992319516902804</a>>, in our Clinical eBook
Collection. I got an error in the HttpHandler that is requesting me to log in.</div>
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<div>[<a href="cid:image001.jpg@01D5ED46.CA11B770">cid:image001.jpg@01D5ED46.CA11B770</a>]</div>
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<div>The parser is EBSCO_HOST::netlibrary for both eBook Collections. The parser parameters for both collections is url=https://search.ebscohost.com & shib=$$SHIBBOLETH & customer_id=$$CUSTOMER_ID & athens_id=$$ATHENS_ID & u_shib=$$U_SHIBBOLETH & sso=$$SSO.</div>
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<div>Rael Elstein, from Ex Libris, sent out this email this morning that was sent out this morning.</div>
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<div>We would like to update that we are investigating this issue with our colleagues at EBSCO.</div>
<div>We will provide an update as soon as possible.</div>
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<div>Do you recommend that I open a Salesforce Case about this issue, or should I just wait.</div>
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<div>Traci</div>
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<div>[<a href="cid:image004.jpg@01D5ED46.CA11B770">cid:image004.jpg@01D5ED46.CA11B770</a>]<<a href="https://www.btc.edu/">https://www.btc.edu/</a>>Traci Taylor, MLS Lead Librarian Bellingham Technical College<<a href="http://www.btc.edu/">http://www.btc.edu/</a>></div>
<div>3028 Lindbergh Ave. | Bellingham, WA 98225</div>
<div>Call: 360.752.8488 | Office: CC 327</div>
<div>Connectedness • Professionalism • Integrity</div>
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