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<p class="MsoNormal"><span style="color:#1F497D">You know, now that I see this, I did have this happen last week. A student didn’t get an option to request a reference item from another campus when logged in to Primo. I figured it probably had to do with
it being a reference item (although they should still be requestable by students, just not loanable once it arrives from the other campus) but when I tried to do the request administratively via Alma I was never offered the option to select a pickup location
and I could not complete the request either. I ended up having to email the branch library and request them to send it, outside of Alma/Primo.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for the reminder to check up on this weird situation. What’s your case number? Maybe I can mention it in mine, if I open a case.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Amy Herman<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Faculty | Olympic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a> | 360-475-7256<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Wednesday, November 20, 2019 11:05 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [External][Wactclc-primo] FW: No longer able to request Lost items in Primo<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #030303 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p class="MsoNormal" style="line-height:10.0pt;background:#F1F806"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Caution: This email originated from outside OC. Please be very cautious of links in emails that take you outside the
college and ask you to provide your OC credentials. If unsure, call the IT Help Desk @ 360.475.7600. Thank you.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Just sending this as an FYI. Looks like we aren’t the only ones having issues with Primo requests under certain parameters. Might be worth testing your Primo request functionality (in all of your free time ;)).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I have a case in with Ex Libris that is currently at “Tier 2.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Lesley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Sally Smith <<a href="mailto:s.v.smith@surrey.ac.uk">s.v.smith@surrey.ac.uk</a>>
<br>
<b>Sent:</b> Wednesday, November 20, 2019 2:57 AM<br>
<b>To:</b> Ex Libris user community discussion list for Primo <<a href="mailto:primo@exlibrisusers.org">primo@exlibrisusers.org</a>><br>
<b>Cc:</b> Lesley Caldwell <<a href="mailto:LCaldwell@pierce.ctc.edu">LCaldwell@pierce.ctc.edu</a>><br>
<b>Subject:</b> RE: No longer able to request Lost items in Primo<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#F5EF3A"><b><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION:</span></b><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">
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<a href="mailto:Helpdesk@pierce.ctc.edu">Helpdesk@pierce.ctc.edu</a> </span><span lang="EN-GB"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span lang="EN-GB">Hello<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Yes we have something similar – which we have raised as a high priority support call with Ex-Libris last week, and are awaiting a reply.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Our issue is that users are not able to place requests via Primo on some records, which they could previously. So, they don’t get the Request button appearing on the Primo screen even though all items should permit
a request to be placed.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We haven’t yet established the common factor in these – some of them do include Lost items, but some don’t so it’s not the only problem. We have Reference items in the same location as our circulating items and they
had an exception policy that discounted them from the requests, but in some cases these now seem to be preventing a user to place a request, when previously they didn’t.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Not a good situation – but maybe reassuring that we aren’t the only ones with these similar issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We are Primo VE – not sure whether it is a Primo VE issue or an Alma issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Sorry not solutions – good luck with getting it resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Sally<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif">Sally Smith
</span></b><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif">Team Leader (Cataloguing & Metadata)
</span><span style="font-family:"MS Gothic"">
</span><span lang="EN-GB" style="font-family:"Arial",sans-serif"><br>
Library and Learning Support Services</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif">T: +44 (0) 1483 68<b>3361</b></span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><br>
<u><span style="color:#0B4CB4"><a href="mailto:s.v.smith@surrey.ac.uk"><span style="color:blue">s.v.smith@surrey.ac.uk</span></a>
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<p class="MsoNormal"><b>From:</b> Primo <<a href="mailto:primo-bounces@exlibrisusers.org">primo-bounces@exlibrisusers.org</a>>
<b>On Behalf Of </b>Lesley Caldwell via Primo<br>
<b>Sent:</b> 18 November 2019 18:13<br>
<b>To:</b> <a href="mailto:primo@exlibrisusers.org">primo@exlibrisusers.org</a><br>
<b>Cc:</b> Lesley Caldwell <<a href="mailto:LCaldwell@pierce.ctc.edu">LCaldwell@pierce.ctc.edu</a>><br>
<b>Subject:</b> [Primo] No longer able to request Lost items in Primo<span lang="EN-GB"><o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><span lang="EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal">(or Alma)<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal">Good morning,<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal">Last week we discovered that we were no longer able to place Work Orders on Lost items in Alma (we have posted about this on Alma-L). Now we’re realizing this issue extends to our patrons as they will get an error if they try to request
a book in Primo that is “Not available.”<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal">Has anyone else seen this?<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal">Thanks!<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal">Lesley<span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="1103" height="587" style="width:11.4916in;height:6.1166in" id="Picture_x0020_3" src="cid:image002.png@01D59F94.43380A60"><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="EN-GB"><o:p></o:p></span></p>
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<td colspan="2" style="padding:0in 0in 3.75pt 0in">
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#900027">Lesley Caldwell</span><o:p></o:p></p>
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<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Systems and Instruction Librarian</span></i><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Pierce College</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">p:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">253-840-8420</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">a:</span><o:p></o:p></p>
</td>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">1601 39th Ave SE, Puyallup, WA 98374</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">w:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.pierce.ctc.edu&data=02%7C01%7Cs.v.smith%40surrey.ac.uk%7C92c64b028a1d40218a4508d76c5310c4%7C6b902693107440aa9e21d89446a2ebb5%7C0%7C0%7C637096976329470557&sdata=lML0sMEjlNA5NQN1A50EBGLhJephm8D2iRV304hkPhA%3D&reserved=0"><span style="color:#333333">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">e:</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"> <a href="mailto:LCaldwell@pierce.ctc.edu">LCaldwell@pierce.ctc.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="270" height="48" style="width:2.8166in;height:.5in" id="Picture_x0020_1" src="cid:image003.png@01D59F94.43380A60" alt="pierce college logo"></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">TOP 5</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">
</span><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Community College in the Nation</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="251" height="95" style="width:2.6166in;height:.9916in" id="Picture_x0020_2" src="cid:image004.jpg@01D59F94.43380A60" alt="aspen prize for community college excellence rising star 2019 logo and achieving the dream leader college of distinction logo"></span><o:p></o:p></p>
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