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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Interesting! Well that’s good, Dan!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy- our Case Number is 00756347. I wonder if you might also mention the
</span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">University of Surrey’s case since that sounds exactly the same as yours.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">-Lesley</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Wednesday, November 20, 2019 11:45 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [External] FW: No longer able to request Lost items in Primo<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hey all,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I just tried placing a hold request using a test student account on a known lost item and the request was placed successfully. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="548" height="299" style="width:5.7083in;height:3.1145in" id="_x0000_i1025" src="cid:image002.jpg@01D59F9A.01CA9010" alt="Screenshot 2019-11-20 at 11.43.13 AM.png"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It's also in our queue in Alma.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Dan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Nov 20, 2019 at 11:19 AM Herman, Amy <<a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">You know, now that I see this, I did have this happen last week. A student didn’t get an option to request a reference item from another campus when
logged in to Primo. I figured it probably had to do with it being a reference item (although they should still be requestable by students, just not loanable once it arrives from the other campus) but when I tried to do the request administratively via Alma
I was never offered the option to select a pickup location and I could not complete the request either. I ended up having to email the branch library and request them to send it, outside of Alma/Primo.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thanks for the reminder to check up on this weird situation. What’s your case number? Maybe I can mention it in mine, if I open a case.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thanks!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Amy Herman</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Library Faculty | Olympic College</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu" target="_blank">aherman@olympic.edu</a> | 360-475-7256</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu" target="_blank">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Wednesday, November 20, 2019 11:05 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu" target="_blank">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [External][Wactclc-primo] FW: No longer able to request Lost items in Primo<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Caution: This email originated from outside OC. Please be very cautious of links in emails that take you outside the college and ask you to provide your OC credentials. If unsure, call
the IT Help Desk @ 360.475.7600. Thank you.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hi all,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Just sending this as an FYI. Looks like we aren’t the only ones having issues with Primo requests under certain parameters. Might be worth testing your
Primo request functionality (in all of your free time ;)).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">I have a case in with Ex Libris that is currently at “Tier 2.”</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Best,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Lesley</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Sally Smith <<a href="mailto:s.v.smith@surrey.ac.uk" target="_blank">s.v.smith@surrey.ac.uk</a>>
<br>
<b>Sent:</b> Wednesday, November 20, 2019 2:57 AM<br>
<b>To:</b> Ex Libris user community discussion list for Primo <<a href="mailto:primo@exlibrisusers.org" target="_blank">primo@exlibrisusers.org</a>><br>
<b>Cc:</b> Lesley Caldwell <<a href="mailto:LCaldwell@pierce.ctc.edu" target="_blank">LCaldwell@pierce.ctc.edu</a>><br>
<b>Subject:</b> RE: No longer able to request Lost items in Primo<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;background:#F5EF3A">
<b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black">CAUTION:</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:black"> This email originated from outside Pierce College. Do not click links or open attachments unless
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Hello</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Yes we have something similar – which we have raised as a high priority support call with Ex-Libris last week, and are awaiting a reply.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Our issue is that users are not able to place requests via Primo on some records, which they could previously. So, they don’t get the Request button appearing
on the Primo screen even though all items should permit a request to be placed.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">We haven’t yet established the common factor in these – some of them do include Lost items, but some don’t so it’s not the only problem. We have Reference items
in the same location as our circulating items and they had an exception policy that discounted them from the requests, but in some cases these now seem to be preventing a user to place a request, when previously they didn’t.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Not a good situation – but maybe reassuring that we aren’t the only ones with these similar issues.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">We are Primo VE – not sure whether it is a Primo VE issue or an Alma issue.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Sorry not solutions – good luck with getting it resolved.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB">Sally</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif">Sally Smith
</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Primo <<a href="mailto:primo-bounces@exlibrisusers.org" target="_blank">primo-bounces@exlibrisusers.org</a>>
<b>On Behalf Of </b>Lesley Caldwell via Primo<br>
<b>Sent:</b> 18 November 2019 18:13<br>
<b>To:</b> <a href="mailto:primo@exlibrisusers.org" target="_blank">primo@exlibrisusers.org</a><br>
<b>Cc:</b> Lesley Caldwell <<a href="mailto:LCaldwell@pierce.ctc.edu" target="_blank">LCaldwell@pierce.ctc.edu</a>><br>
<b>Subject:</b> [Primo] No longer able to request Lost items in Primo<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">(or Alma)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Good morning,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Last week we discovered that we were no longer able to place Work Orders on Lost items in Alma (we have posted about this on Alma-L). Now we’re realizing this issue extends to our
patrons as they will get an error if they try to request a book in Primo that is “Not available.”<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone else seen this?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lesley<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="1103" height="587" style="width:11.4895in;height:6.1145in" id="gmail-m_-4919462312960048468Picture_x0020_3" src="cid:image004.png@01D59F9A.01CA9010"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#900027">Lesley Caldwell</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Systems and Instruction Librarian</span></i><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Pierce College</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">p:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">253-840-8420</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">a:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">1601 39th Ave SE, Puyallup, WA 98374</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">w:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.pierce.ctc.edu&data=02%7C01%7Cs.v.smith%40surrey.ac.uk%7C92c64b028a1d40218a4508d76c5310c4%7C6b902693107440aa9e21d89446a2ebb5%7C0%7C0%7C637096976329470557&sdata=lML0sMEjlNA5NQN1A50EBGLhJephm8D2iRV304hkPhA%3D&reserved=0" target="_blank"><span style="color:#333333">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">e:</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"> <a href="mailto:LCaldwell@pierce.ctc.edu" target="_blank">LCaldwell@pierce.ctc.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="270" height="48" style="width:2.8125in;height:.5in" id="gmail-m_-4919462312960048468Picture_x0020_1" src="cid:image005.png@01D59F9A.01CA9010" alt="pierce college logo"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">TOP 5</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">
</span><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Community College in the Nation</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="251" height="95" style="width:2.6145in;height:.9895in" id="gmail-m_-4919462312960048468Picture_x0020_2" src="cid:image006.jpg@01D59F9A.01CA9010" alt="aspen prize for community college excellence rising star 2019 logo and achieving the dream leader college of distinction logo"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Regards, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dan Moore<o:p></o:p></p>
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<p class="MsoNormal">Systems and Collections Librarian<o:p></o:p></p>
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<p class="MsoNormal">Edmonds Community College Library <o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:dan.moore@edcc.edu" target="_blank">dan.moore@edcc.edu</a> /
<a href="mailto:daniel.moore@email.edcc.edu" target="_blank">daniel.moore@email.edcc.edu</a><o:p></o:p></p>
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<p class="MsoNormal">(425) 640-1526<o:p></o:p></p>
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