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<p class="MsoNormal"><span style="color:#1F497D">I didn’t fix it, but I’m glad it’s working outside RTC! (Some sort of RTC cache issue, perhaps.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Laura<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Laura Staley
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Media Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D"><img width="143" height="44" style="width:1.4895in;height:.4583in" id="_x0000_i1029" src="cid:image001.jpg@01D54B75.B0EB11B0" alt="RTC 2012 new logo email signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">3000 NE 4<sup>th</sup> St. Renton, WA 98056<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Phone:
<a href="tel:%28425%29%20235-2331%20x5679" target="_blank"><span style="color:blue">(425) 235-2331 Ext. 5679</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D">Email:
<a href="mailto:lstaley@RTC.edu" target="_blank"><span style="color:blue">lstaley@RTC.edu</span></a> |RTC.edu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Monday, August 05, 2019 10:06 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [EXT] Re: [Wactclc-primo] Primo view - broken image file, not broken in customization view<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> CAUTION – This email originated from outside of Renton Technical College’s email system. Do not click links or open attachments unless you recognize the sender and know the content
is safe. If you need assistance, contact the RTC Service Desk at x2500 or <a href="mailto:servicedesk@rtc.edu">
servicedesk@rtc.edu</a>. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
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<p class="MsoNormal">Laura,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe you already fixed it (in the last few minutes)?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank">https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just checked, and I’m seeing the image when I look at your PVE from here:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="2113" height="1001" style="width:22.0104in;height:10.427in" id="_x0000_i1025" src="cid:image006.png@01D54B75.B0E656C0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org">http://www.wactclc.org</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Staley, Laura<br>
<b>Sent:</b> Monday, August 5, 2019 10:01 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-primo] Primo view - broken image file, not broken in customization view<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></p>
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<p class="MsoNormal">Hi, All –<o:p></o:p></p>
<p class="MsoNormal"><br>
Looking at our Primo front page, we apparently have a broken or missing image file in the Ask a Librarian link.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="868" height="361" style="width:9.0416in;height:3.7604in" id="Picture_x0020_2" src="cid:image007.jpg@01D54B75.B0E656C0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I thought that this was fixable in the Customization package area -
<a href="https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE">
https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE</a> - but when I look at the customization file (screenshot below) the image doesn’t appear to be broken
<i>or</i> missing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="874" height="315" style="width:9.1041in;height:3.2812in" id="Picture_x0020_5" src="cid:image008.jpg@01D54B75.B0E656C0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point I’m wondering if I have the wrong ExLibris help page. Any thoughts would be appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you, <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Laura Staley
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Media Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><img border="0" width="143" height="44" style="width:1.4895in;height:.4583in" id="Picture_x0020_1" src="cid:image009.jpg@01D54B75.B0E656C0" alt="RTC 2012 new logo email signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">3000 NE 4<sup>th</sup> St. Renton, WA 98056<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Phone:
<a href="tel:%28425%29%20235-2331%20x5679" target="_blank"><span style="color:blue">(425) 235-2331 Ext. 5679</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Email:
<a href="mailto:lstaley@RTC.edu" target="_blank"><span style="color:blue">lstaley@RTC.edu</span></a> |RTC.edu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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