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<p class="MsoNormal">Laura,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe you already fixed it (in the last few minutes)?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank">https://sbctc-rtc.primo.exlibrisgroup.com/discovery/search?vid=01STATEWA_RENTON:RENTON_V1&sortby=rank</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just checked, and I’m seeing the image when I look at your PVE from here:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="2113" height="1001" style="width:22.0138in;height:10.4305in" id="_x0000_i1028" src="cid:image001.png@01D54B75.5EDDD1F0"><o:p></o:p></p>
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<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu">wadeg@bigbend.edu</a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org">http://www.wactclc.org</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Staley, Laura<br>
<b>Sent:</b> Monday, August 5, 2019 10:01 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [Wactclc-primo] Primo view - broken image file, not broken in customization view<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></p>
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<p class="MsoNormal">Hi, All –<o:p></o:p></p>
<p class="MsoNormal"><br>
Looking at our Primo front page, we apparently have a broken or missing image file in the Ask a Librarian link.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="868" height="361" style="width:9.0416in;height:3.7638in" id="Picture_x0020_2" src="cid:image002.jpg@01D54B75.5EDDD1F0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I thought that this was fixable in the Customization package area -
<a href="https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE">
https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/025Display_Configuration/010Configuring_Discovery_Views_for_Primo_VE</a> - but when I look at the customization file (screenshot below) the image doesn’t appear to be broken
<i>or</i> missing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="874" height="315" style="width:9.1041in;height:3.2847in" id="Picture_x0020_5" src="cid:image003.jpg@01D54B75.5EDDD1F0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point I’m wondering if I have the wrong ExLibris help page. Any thoughts would be appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you, <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Laura Staley
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Media Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><img border="0" width="143" height="44" style="width:1.493in;height:.4583in" id="Picture_x0020_1" src="cid:image004.jpg@01D54B75.5EDDD1F0" alt="RTC 2012 new logo email signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">3000 NE 4<sup>th</sup> St. Renton, WA 98056<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Phone:
<a href="tel:%28425%29%20235-2331%20x5679" target="_blank"><span style="color:blue">(425) 235-2331 Ext. 5679</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Email:
<a href="mailto:lstaley@RTC.edu" target="_blank"><span style="color:blue">lstaley@RTC.edu</span></a> |RTC.edu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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