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<p class="MsoNormal">Greg Bem may chime in on this. He attended a presentation on this by one of the California schools and had things to say about the complete lack of concern for patron privacy on display there.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I attended a different presentation at Developers Day on this topic. The speaker was from one of the big research universities in Iowa. They were working on an “Alexa-like” or “Siri-like” voice controlled app. This school had very deliberately
decided *<b>not</b>* to use any of the commercially-available voice assistant AIs because of the laws governing student and patron privacy in their state. They had a stable of programmers and developers in their *<b>library</b>* IT department (
<span style="font-family:"Segoe UI Emoji",sans-serif">😭</span> ) to write their own app. The app was limited in what it could do because of the privacy concerns—it didn’t provide personal information like “What things do I currently have checked out? Do I
have any fines on my account?”—but it was able to do things like report on library open hours, and perform searches via voice command and read back search results. It was pretty cool, but, like I said, they had their own group of programmers and devs in-house
( <span style="font-family:"Segoe UI Emoji",sans-serif">😭</span> ) to do this work.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kirsti S. Thomas<o:p></o:p></p>
<p class="MsoNormal">Library Technical Service Manager<o:p></o:p></p>
<p class="MsoNormal">Seattle Colleges<o:p></o:p></p>
<p class="MsoNormal">kirsti.thomas@seattlecolleges.edu<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <wactclc-primo-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Herman, Amy<br>
<b>Sent:</b> Saturday, June 29, 2019 09:11<br>
<b>To:</b> WACTCLC Alma Discussion <wactclc-alma@lists.ctc.edu>; 'WACTCLC Primo discussions' <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] [External] [Wactclc-alma] "Alexa, where is the movies section?"<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">This was also mentioned as an up and coming trend at Computers in Libraries, in March. I came back and looked into creating Alexa Skills but quickly realized it's
beyond my capacity :)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Amy Herman, Library Faculty
<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Olympic College<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Bremerton, WA
<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">(360) 475-7256<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:aherman@olympic.edu"><span style="color:blue">aherman@olympic.edu</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Wactclc-alma [wactclc-alma-bounces@lists.ctc.edu]
on behalf of Guidry, Wade [WadeG@bigbend.edu]<br>
<b>Sent:</b> Friday, June 28, 2019 11:48 AM<br>
<b>To:</b> 'WACTCLC Alma Discussion'; 'WACTCLC Primo discussions'<br>
<b>Subject:</b> [External] [Wactclc-alma] "Alexa, where is the movies section?"</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">One of the themes I saw in the ELUNA 2019 presentations, that I was going to mention on Tuesday but forgot, is the beginnings of AI use in
libraries.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">Two presentations at ELUNA centered around the use of Alexa in the library.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">On a personal note, I recently bought an Amazon Firestick+, which is basically “smart TV” functionality on a small HDMI-connected computing
device.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">Built into the Firestick is a cut-down version of Alexa. I hadn’t previously paid much attention to Alexa, Echo, Siri, etc. But after using
the Alexa functionality even briefly, I realized what game changer this stuff could be.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">At the same time, I saw these Alexa-oriented presentations, and did some quick searching on other library efforts around AI.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">This stuff is coming, and the potential use of these voice activated devices in libraries for reference, accessibility and even language
translation services is pretty intriguing. </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">I’ll probably be looking this summer, just out of personal interest, at how to program Alexa “skills”, which I believe are the building blocks
of enabling custom abilities into Alexa. Such as answering such questions as “where is the bathroom?”, “when does the library close?”, “where is the movies section?”.</span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">Davis, Greg</span></span><span style="font-family:"Arial",sans-serif;color:black;background:white"> (2019) </span><span style="color:black"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdocuments.el-una.org%2F1927%2F&data=02%7C01%7C%7Cee1a444e245b412ed0ee08d6fcac69cb%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C636974214770762379&sdata=cOMNKM7WKtj0YnVAjPLWM3AYRwgkNUH3x0O1SxzflXk%3D&reserved=0" target="_blank"><em><span style="font-family:"Arial",sans-serif;color:#0B0080;background:white">Connecting
Primo to Amazon Alexa.</span></em></a></span><span style="font-family:"Arial",sans-serif;color:black;background:white"> In: ELUNA 2019 Annual Meeting, April 29-May 3, 2019, Atlanta, GA.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="personname"><span style="font-family:"Arial",sans-serif;color:black;background:white">Shih, Win</span></span><span style="font-family:"Arial",sans-serif;color:black;background:white"> and <span class="personname">Muraoka, Royd</span> (2019) </span><span style="color:black"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdocuments.el-una.org%2F1812%2F&data=02%7C01%7C%7Cee1a444e245b412ed0ee08d6fcac69cb%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C636974214770762379&sdata=7UYGGhmLcGftx5d%2Fk7pYqLa%2FQjRPCr90zDADGVFCuac%3D&reserved=0" target="_blank"><em><span style="font-family:"Arial",sans-serif;color:#0B0080;background:white">Say
Library: When Alexa Meets Primo.</span></em></a></span><span style="font-family:"Arial",sans-serif;color:black;background:white"> In: ELUNA 2019 Annual Meeting, April 29-May 3, 2019, Atlanta, GA.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Wade Guidry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">WACTCLC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Library Consortium Services Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:wade@bigbend.edu" target="_blank"><span style="color:blue">wade@bigbend.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=02%7C01%7C%7Cee1a444e245b412ed0ee08d6fcac69cb%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C636974214770772387&sdata=8XZcCR8PeeNrIly0rYTrQlVdgQpP2vm7Dy2LKzfOf8w%3D&reserved=0" target="_blank"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">509.760.4474<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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