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<p class="MsoNormal"><span style="color:#1F497D">It wouldn’t hurt. You should reference Katy’s case # if you do. And open it as a data services case.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Katy, what is that case number?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I don’t see it in Sales Force. So, you may be using an SF account that isn’t linked to the consortium yet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><img width="172" height="64" id="_x0000_i1028" src="cid:image002.png@01D48C89.5FCBD8B0" alt="Title: Big Bend Community College Logo"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#132048">Wade Guidry<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048">Library Consortium Services Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;font-family:"Times New Roman",serif;color:white">Big Bend Community College</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048"><o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span></b><b><span style="font-size:9.0pt;color:#132048"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">509.760.4474<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><span style="color:#1F497D"><a href="http://www.bigbend.edu/"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">www.bigbend.edu</span></b></a></span><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">
</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Times New Roman",serif;color:#1F2A50">Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Alma Instance: <a href="http://status.exlibrisgroup.com/">
<span style="color:blue">Alma NA02</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Primo Instance: <a href="http://status.exlibrisgroup.com/">
<span style="color:blue">Primo NA08</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Wednesday, December 5, 2018 9:50 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] AccessScience (McGraw Hill Education, LLC.)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you so much for sharing this, Katy! Knowing that it is being worked on makes me more likely to keep it activated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Wade- do you think Pierce College opening their own ticket would increase the urgency?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Lesley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Dichter, Katy<br>
<b>Sent:</b> Wednesday, December 05, 2018 8:23 AM<br>
<b>To:</b> 'WACTCLC Primo discussions' <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] AccessScience (McGraw Hill Education, LLC.)<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi all –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We actually entered a SalesForce ticket about this issue in October. Here are two responses from exlibris. The first on 10/10:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">“</span><span style="font-family:"Verdana",sans-serif;color:#333333;background:white">This record is coming from your activation of AccessScience in the Primo Central Index (Resource Collections Activation).
This collection is a 'Link in Record' collection, which means that once you activate it, all records from the collection will appear as 'Full Text Available' in your Primo site, and the full text status will not be calculated based on resource activations
in Alma. </span><span style="font-family:"Verdana",sans-serif;color:#333333"><br>
<br>
<span style="background:white">However, it does seem odd that this record is included in AccessScience. It seems like it should be part of McGraw-Hill eBook Library instead (which uses Link Resolver availability information based on the Alma holdings file). </span><br>
<br>
<span style="background:white">I am transferring the case to the Primo Central Index team to have them verify whether the record should really be part of AccessScience. If not it can be removed so that it does not show in your Primo site any longer.”<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#333333;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">And then on 11/09:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">“</span><span style="font-family:"Verdana",sans-serif;color:#333333;background:white">I would like to update you that the issue with AccessScience collection is a know issue that is already being handled by our
Publisher Relation support team. </span><span style="font-family:"Verdana",sans-serif;color:#333333"><br>
<span style="background:white">We will update you as soon as we have more information.”<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#333333;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So still unresolved, but being worked on. We’re keeping AccessScience activated until this case is closed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Monday, December 03, 2018 3:15 PM<br>
<b>To:</b> 'WACTCLC Primo discussions' <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] AccessScience (McGraw Hill Education, LLC.)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Since it’s a monolithic database collection, no way to selectively activate content, unfortunately.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You could add a public note to the Alma collection, saying something to the effect that “Some content in the AccessSciences may not be available to Pierce College”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That’s a pretty nuanced bit of information for many users, I realize. But maybe better than removing the content all together.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="172" height="64" id="Picture_x0020_10" src="cid:image006.png@01D48C88.EFDD84E0" alt="Title: Big Bend Community College Logo"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#132048">Wade Guidry<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048">Library Consortium Services Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:1.0pt;font-family:"Times New Roman",serif;color:white">Big Bend Community College</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#132048"><o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:#1F497D"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span></b><b><span style="font-size:9.0pt;color:#132048"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">509.760.4474<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:150%"><span style="color:#1F497D"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.bigbend.edu%2f&c=E,1,IIkXOIEgvFVc6TOB698yO-m9kFMQPRiBu4abRJPkKz4f9Xby2BWhxdRol1lcWzKVqX9g5Vs1otIjNCatmpzeNd1gMzVvALe53qDrfrk7e0Mp&typo=1"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">www.bigbend.edu</span></b></a></span><b><span style="font-size:9.0pt;line-height:150%;font-family:"Times New Roman",serif;color:#132048">
</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Times New Roman",serif;color:#1F2A50">Big Bend Community College • 7662 Chanute Street NE • Moses Lake, WA 98837-3299</span></b><i><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Alma Instance: <a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fstatus.exlibrisgroup.com%2f&c=E,1,DJ3zk7RExxiVXnIqULgpG9OEB3Fa2whu662fFnWREDclQPmT0YHbKx6IlN2AUul9gLxvYqUd6s6BGkyWYwWrJ8hR4lQFSKMeTSxD2Ra2jdYP3r1ogAZ1elk3WdvJ&typo=1">
<span style="color:blue">Alma NA02</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTCLC Primo Instance: <a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fstatus.exlibrisgroup.com%2f&c=E,1,PXZ8aolsoLlLqRNe0404PWP-1k9Zib_Vvm_aYb6Q5Hfi0wS49ify8Pm6YRTnPvdGepmggWtMpsCCEUaFhcaAAVjw5gPywD13bcNlzTyINd8,&typo=1">
<span style="color:blue">Primo NA08</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Monday, December 3, 2018 3:04 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-primo] AccessScience (McGraw Hill Education, LLC.)<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">ATTENTION: This email contains links. Please follow best practices before clicking on links
<o:p></o:p></span></p>
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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just curious how many of you have AccessScience activated in your PCI/Alma.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We do and last week we found some records from AccessEngineering in our Primo.<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="1035" height="814" id="Picture_x0020_2" src="cid:image007.png@01D48C88.EFDD84E0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You can see that despite metadata that says “AccessEngineering” and a link to the AccessEngineering Library, the Source clearly says “AccessScience.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So we’re trying to decide if should just deactivate this collection in PCI/Alma, rather than get results that we don’t really own. The flipside is it would take actual AccessScience results out of Primo as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone else struggled with this decision?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#900027">Lesley Caldwell
<o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;background:white">Systems and Instruction Librarian</span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Pierce College</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">p:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">253-840-8420<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">a:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">1601 39th Ave SE, Puyallup, WA 98374<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">w:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="http://www.pierce.ctc.edu/"><span style="color:#F7931D">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">e:</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#F7931D"> <a href="mailto:lcaldwell@pierce.ctc.edu">lcaldwell@pierce.ctc.edu</a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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