<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msochpdefault, li.msochpdefault, div.msochpdefault
{mso-style-name:msochpdefault;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
span.emailstyle17
{mso-style-name:emailstyle17;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">As I went back in to get the link to add to my support case, I discovered that it’s suddenly working in all my browsers. Weird. I submitted the case any way
(I only ever got sent to voicemail when I called on the phone) and I’ve also tweeted them.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy Herman<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Library Faculty | Olympic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a> | 360-475-7256<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="104" height="38" id="_x0000_i1031" src="cid:image001.png@01D3AC7C.216ED470" alt="alma signature"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Elena Bianco<br>
<b>Sent:</b> Friday, February 23, 2018 7:55 AM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu>; College and Media Librarians of WA <clams-l@lists.ctc.edu><br>
<b>Cc:</b> Mary Keany <mkeany@pierce.ctc.edu>; Philip Whitford <pwhitford@pierce.ctc.edu><br>
<b>Subject:</b> [External] RE: [Wactclc-primo] RE: [Clams-l] ProQuest Down?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">I'm viewing remotely, authenticating thru ezproxy, using Chrome on Android and it's ok...<o:p></o:p></span></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Elena<o:p></o:p></span></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Get <a href="https://aka.ms/ghei36">
Outlook for Android</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="3" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Wactclc-primo <<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">wactclc-primo-bounces@lists.ctc.edu</a>>
on behalf of Herman, Amy <<a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a>><br>
<b>Sent:</b> Friday, February 23, 2018 9:43:22 AM<br>
<b>To:</b> College and Media Librarians of WA; WACTCLC Primo discussions<br>
<b>Cc:</b> Mary Keany; Philip Whitford<br>
<b>Subject:</b> Re: [Wactclc-primo] [External] RE: [Clams-l] ProQuest Down?</span>
<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’m calling them now…</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Amy Herman</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Library Faculty | Olympic College</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a> | 360-475-7256</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="104" height="38" id="Picture_x0020_1" src="cid:image001.png@01D3AC7C.216ED470" alt="alma signature"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Clams-l [<a href="mailto:clams-l-bounces@lists.ctc.edu">mailto:clams-l-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Haley Benjamins<br>
<b>Sent:</b> Friday, February 23, 2018 7:39 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Cc:</b> College and Media Librarians of WA <<a href="mailto:clams-l@lists.ctc.edu">clams-l@lists.ctc.edu</a>>; Mary Keany <<a href="mailto:MKeany@pierce.ctc.edu">MKeany@pierce.ctc.edu</a>>; Philip Whitford <<a href="mailto:PWhitford@pierce.ctc.edu">PWhitford@pierce.ctc.edu</a>><br>
<b>Subject:</b> [External] RE: [Clams-l] [Wactclc-primo] ProQuest Down?</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">We were seeing the same thing as Olympic at EdCC yesterday. Yesterday afternoon when I was teaching, we were able to get in by using an incognito window in Chrome, but that workaround does not seem to be functioning
this morning. Also, IE was working for us yesterday, but now is not.<o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Lesley, did you ever hear back from the message you left with support?<o:p></o:p></p>
</div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
<p class="MsoNormal">Haley<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<p class="MsoNormal">On Fri, Feb 23, 2018 at 7:25 AM, Herman, Amy <<a href="mailto:aherman@olympic.edu" target="_blank">aherman@olympic.edu</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="color:#1F497D">At Olympic College as of 7:15am on Friday, ProQuest is working fine in Explorer (go figure) but looks really messed up in Chrome and Firefox, where it displays a wall of text and hyperlinks and the search box
at the bottom of the page is not functional.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Amy Herman</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Faculty | Olympic College</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://maps.google.com/?q=1600+Chester+Avenue+%7C+Bremerton,+WA+98337&entry=gmail&source=g">1600 Chester Avenue | Bremerton, WA 98337</a>
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu" target="_blank">aherman@olympic.edu</a> |
<a href="tel:(360)%20475-7256" target="_blank">360-475-7256</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="104" height="38" id="m_-682046237006828872_x005f_x0000_i1027" src="cid:image001.png@01D3AC7C.216ED470" alt="alma signature"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Clams-l [mailto:<a href="mailto:clams-l-bounces@lists.ctc.edu" target="_blank">clams-l-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Lesley Caldwell<br>
<b>Sent:</b> Thursday, February 22, 2018 4:09 PM<br>
<b>To:</b> College and Media Librarians of WA <<a href="mailto:clams-l@lists.ctc.edu" target="_blank">clams-l@lists.ctc.edu</a>>; WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu" target="_blank">wactclc-primo@lists.ctc.edu</a>><br>
<b>Cc:</b> Mary Keany <<a href="mailto:MKeany@pierce.ctc.edu" target="_blank">MKeany@pierce.ctc.edu</a>>; Philip Whitford <<a href="mailto:PWhitford@pierce.ctc.edu" target="_blank">PWhitford@pierce.ctc.edu</a>><br>
<b>Subject:</b> [External] [Clams-l] ProQuest Down?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We just noticed that ProQuest does not seem to be functioning at Pierce College (thanks Philip!)<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">If you hit enter after a keyword in the search bar, it just adds a return line. If you click the magnifying glass, there’s no response. And, in IE, I’m not getting the CSS to load at all.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I just left a VM with their Tech Support, but is anyone else seeing this?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">Lesley<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="1501" height="964" id="m_-682046237006828872Picture_x0020_2" src="cid:image003.png@01D3AC7C.216AB5C0"><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td colspan="2" style="padding:0in 0in 3.75pt 0in">
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#900027">Lesley Caldwell
</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;background:white">Systems and Instruction Librarian</span></i><o:p></o:p></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Pierce College</span></b><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">p:</span><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="tel:(253)%20840-8420" target="_blank">253-840-8420</a></span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">a:</span><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="https://maps.google.com/?q=1601+39th+Ave+SE,+Puyallup,+WA+98374&entry=gmail&source=g">1601 39th Ave SE, Puyallup, WA 98374</a></span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="20" valign="top" style="width:15.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">w:</span><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><a href="http://www.pierce.ctc.edu/" target="_blank"><span style="color:#F7931D">www.pierce.ctc.edu</span></a> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#900027">e:</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#F7931D"> <a href="mailto:lcaldwell@pierce.ctc.edu" target="_blank">lcaldwell@pierce.ctc.edu</a></span><o:p></o:p></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:3.75pt 0in 6.0pt 0in">
<p class="MsoNormal"><img border="0" width="217" height="39" id="m_-682046237006828872Picture_x0020_1" src="cid:image004.png@01D3AC7C.216AB5C0" alt="https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png"><o:p></o:p></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:11.25pt 0in 15.0pt 0in"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Haley Benjamins, MSLIS</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><br>
Reference & Instruction Librarian<br>
Library</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">20000 68th Ave. W, Lynnwood, WA 98036 | </span><span style="font-size:9.5pt;font-family:"Tahoma",sans-serif;color:#888888"><a href="http://edcc.edu/library" target="_blank"><span style="font-size:10.0pt;color:#1155CC">edcc.edu/library</span></a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:haley.benjamins@email.edcc">haley.benjamins@email.edcc</a> | 425-640-1900</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Tahoma",sans-serif;color:#888888"> </span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Tahoma",sans-serif;color:#888888"><img border="0" width="200" height="43" id="_x0000_i1030" src="https://docs.google.com/uc?export=download&id=0B4-YPZzDm6CaUzQ5SGNMUjhHSGM&revid=0B4-YPZzDm6CaUUlCa09wdXJGd0p4MkhhaXBDVkpHY3ZpUzZVPQ"></span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Tahoma",sans-serif;color:#888888">Follow the Library on Instagram and Twitter: @edcclibrary</span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>