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<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:black">We’ve had the same issue for quite some time. I opened a case on July 26<sup>th</sup> about it. We have LDAP but I just got this response yesterday (it might shed some
light, if you are also using cascading profiles?):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">A new comment was received for case #00453019:
<br>
<br>
Case Title: Sign out in New Primo UI <br>
<br>
Last comment: <br>
Dear Tria, <br>
<br>
My name is Daniel Manoim and I am part of the Infrastructure Support team. <br>
<br>
We have identified a defect when LDAP is used in Cascading Profiles with the New UI. It prevents successful sign out from occurring.
<br>
<br>
As an alternative, we could separate the Cascading login into Primary and Secondary active profiles. A Parallel Login Page will automatically display, presenting the user with a choice of Sign in options (Staff or Students)
<br>
<br>
The fix for the defect is currently planned to be included in the Primo November Release, where the login profiles can be cascaded once again.
<br>
<br>
Please let me know if you would like to have us set up the dual login page for you.
<br>
<br>
<br>
<br>
Thank you, <br>
Daniel Manoim <br>
Infrastructure Support <br>
<br>
<br>
<br>
</span><span style="font-family:"Calibri Light","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:black">Tria Skirko<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Whittaker, Shellie<br>
<b>Sent:</b> Friday, October 13, 2017 1:03 PM<br>
<b>To:</b> WACTCLC Primo discussions<br>
<b>Subject:</b> {Spam?} Re: [Wactclc-primo] Logout Landing Page<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lily is on the right track, it’s very likely an ADFS thing. Maybe this page sheds some light?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__support.workfront.com_hc_en-2Dus_articles_218075707-2DADFS-2DLogout-2DURL-2DDoes-2DNot-2DWork&d=DwMGaQ&c=9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k&r=CW-gx2oMrOLCPXgsxMcgRg&m=yqWov1rt6t_mbGvUWXvZ8Irz8NryqYKFGCylMebikP4&s=qcat0V2Fnz8QfOkWNhQMI4GZXNezE7Ehg_X-UwHrvss&e=">https://support.workfront.com/hc/en-us/articles/218075707-ADFS-Logout-URL-Does-Not-Work</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Shellie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Staley, Laura<br>
<b>Sent:</b> Friday, October 13, 2017 12:59 PM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] Logout Landing Page<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It returns to an error page at RTC too. Please let us know what you find out.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Laura Staley / RTC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Kun, Lily<br>
<b>Sent:</b> Friday, October 13, 2017 11:19 AM<br>
<b>To:</b> WACTCLC Primo discussions<br>
<b>Subject:</b> {Spam?} [Wactclc-primo] Logout Landing Page<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hi Everyone!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">When you sign out of Primo, where does it redirect you to? I’m trying to have users sent back to the library’s homepage once they log off of Primo, but they’re being sent
to an error page instead. I’ve been told it has something to do with ADFS. If you’re using ADFS to authenticate, let me know where you’re able to redirect your logout landing page. I don’t want my users to see an error page when they log out. >.<<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC"">Lily<o:p></o:p></span></b></p>
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<p>------ **This message has been scanned by Symantec Messaging Gateway at RTC.**<o:p></o:p></p>
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