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<p class="MsoNormal"><span style="color:#1F497D">We had two librarians teaching different sections of a class yesterday in the same room a few hours apart. One had the link show up during a demo (using Explorer) and the other did not (even after manually logging
in to Primo using Firefox, which forces us to manually log in, not use ADFS). They have the same patron type (faculty) and the only difference was browser. Maybe it’s a browser issue. I’ve never encountered it myself in my office, but I’ve seen our student
workers have to do the “click around your account jiggle” described in my earlier email to get it to randomly show up.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#1F497D">Amy Herman<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Faculty | Olympic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a> | 360-475-7256<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Ventura, Gerie<br>
<b>Sent:</b> Friday, October 13, 2017 1:39 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [External] RE: [Wactclc-primo] Request link issue<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Amy: I was messing around with settings on Monday and then the Request link went away, so I thought it was me….I opened a ticket and they say that Yaala will work on it, but I haven’t heard from her.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So if two of us are having this issue, I don’t know: is it connected?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I keep checking my settings and I don’t know why it’s not showing…. Gerie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Elena Bianco<br>
<b>Sent:</b> Friday, October 13, 2017 11:31 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-primo] Request link issue<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Amy:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I haven’t noticed that our Request button doesn’t appear when I am logged in.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Elena<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [<a href="mailto:wactclc-primo-bounces@lists.ctc.edu">mailto:wactclc-primo-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Herman, Amy<br>
<b>Sent:</b> Friday, October 13, 2017 9:41 AM<br>
<b>To:</b> WACTCLC Primo discussions <<a href="mailto:wactclc-primo@lists.ctc.edu">wactclc-primo@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-primo] Request link issue<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">WE are having an issue where the Request link is not always showing up when we want to request a book to be sent from one campus to another. Most of the time it does, but occasionally, it doesn’t. By trial and error I’ve figured out that
if I go click on my name, then My Library Card, then back to the book, the link suddenly shows up. Am I crazy, or does that somehow make sense? Could it be that even if your name is appearing in the corner, you’re not fully logged in enough to see the Request
link?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Amy Herman<o:p></o:p></b></p>
<p class="MsoNormal">Library Faculty | Olympic College<o:p></o:p></p>
<p class="MsoNormal">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:aherman@olympic.edu">aherman@olympic.edu</a> | 360-475-7256<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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